"There were some Final Fantasy figures that I wanted which I searched for and eventually found on the Toys N Joys website. Despite reading lots of bad reviews here I decided to take a risk and buy them, as it looked like a good store and I couldn't find the figures anywhere else. To my pleasant surprise I did get a short reply to the emails I sent and the figures were shipped to the UK very quickly. I received everything ordered within 2 weeks. Will certainly consider buying more merchandise from Toys N Joys."
"An order was placed on my behalf at this website (Toys'n Joys), as they were the only website with the product I wanted in-stock. Despite the red flags that should've been raised, I took a risk and ordered it through them anyways out of desperation for the product in question. As I do not have on file the exact date the order was placed, I can only provide the date they finally sent an invoice, June 19th.
Just about the only positive thing I can say about them is that I did eventually recieve my product. They charged me twice the actual cost of shipping, and provided no options to use anything other than USPS as a shipping company. USPS made no actual effort to deliver the package, I was home the entire day that a delivery attempt was supposedly made. I would have to say ordering something through Toys'N Joys and using USPS for shipping is probably the worst possible thing you could do. I did not get my product until a full week after the invoice date, and ended up having to pick it up at the post office myself. Overall, I am unsatisfied with the entire experience and do not plan to order from them ever again."
"Communicated through email and it seemed like there were mulitple people dealing with me. Their first email to me after I purchased the items was "We received a payment for $162.85 from your PayPal account. We can't seem to find a match to your order. What item did you order? If possible, could you please forward us a copy of your order confirmation to this e-mail address, so that we may process your order immediately. Thank you!"
First they said they had it and that it shipped. Then they said it was on back-order. Then they told me it shipped again.
When trying to phone them, all mail boxes were full ALL the time and no one answered the phone.
I never received the items. (After emailing back and forth for 3 months). I'm still waiting for my money to be returned to me.
My experience was stressful and disappointed."
"ordered a gamecube title that was listed on the site as in stock. called to verify if it is in stock, cust service says they had plenty. ordered on a friday so told me i would not recieve until following friday. i agreed. called the following wednesday to get tracking number, said still was not packaged due to them being too busy. told would do it friday and be sent out by following monday. called the following tuesday spoke to owner to find out that they actually had zero in stock, and will order it for me. still awaiting a email from owner alex due days ago. 2 weeks to check inventory? customer service liers? staff and boss too busy? horrible communication. should not be in business. extreamly unprofessional. owner seems like nice guy, not enough to justify smooth transaction. employees are just plain lazy, or just don't care about the bosses business. gave credit card # online and will make sure i have this on note to be tracked. never to be recommended. verry bad business. horrible waste of time and energy. like beating a dead horse. what do they do there crack coconuts all day? cook spam and eggs? too busy? or just plain enjoying that hawaii sun. go else where for your gaming needs . as you can see, i am not the only one with a horrible taste in my mouth. worst online experiance period!"
"Ok,
I decided to buy some more stuff from these folks and it looks like they are running well so far. I bought some random junk including a chromium figure (random, although to my disappointment I didn't get the one I wanted, but that's not TNJ's fault :P), a FFVII highwind model (by the way, it looks absolutely stunning), and a Rikku choker (which was backordered), to name a few. They were (except the choker) shipped to me in good time and I loved it. The highwind model was amazing. It was really worth the 80 dollars. So far, so good.
I also ordered from them once more, including: A light blue Nintendo DS, a little DS strap, a matching pouch, and a couple Metal Gear Solid soundtracks. They said that they are on the way to me right now, so I will anxiously await for this exciting order. If all goes well, I will plan to buy from them again by November or December.
Overall, they are doing really good for me. Communication is much better and Alex Le is so far, very nice guy. I will shop from these folks again. =D"
"I recently purchased Godzilla figures over $180.00 worth. Paid $20 in shipping 3-7 days I might add and also made 3 calls in total to verify the items (6) were all in stock and not on back order. I was assured they were and would ship promptly before the holiday. After not receiving an invoice or receipt except what I printed off the page, I called again. I explained I had not received my invoice and that my CC was charged. I was told the items were shipping the following day. Oh great I replied and hung up. I then wake to an email this morning telling me that 4 of the 6 shipped and that 2 are on back order and not expected until after the holiday. WHAT!!!!!!! your kidding me right? nope the did it yet again. (yes Im the fool who let them rip me off not once, not twice but 3 times now). I have dealt with having a good shipment and having a bad shipment on more occasions than I should admit to. but hey they do have the Godzilla figures my son collects. So I call and email telling them refund the amount for the 2 they didnt send so I can find them elsewhere. Still waiting on the response, but wanted you report that they are still claiming on there site that they have these 2 in stock yet Im getting emails about back orders. They are shady and I will never shop here again. What they have done is lose a good customer and force me to contact the BBB and consider a charge back on my card if I don't hear back within 24 hours :( Not a very nice company so check biz rate and they can direct you in the area of a decent reseller to consider. I for one was lucky enough to locate these same to items in MN saving myself $40.00 to boot. "
"On the quick side, I orederd 7 wall scrolls via 2-day UPS. I only recieved 6 of them and they sent it USPS and saved a ton of money they charged me. I am out a total of $25 and they will not even take my calls anymore. Please do not shop with them."
"DON'T BUY FROM THIS COMPANY! I ordered 4 items, received one after 2 months, and have been fighting ever since to receive the products, and most recently a refund. They billed my credit card for the full amount but didn't deliver, and they don't respond to emails."
"I ordered two posters January 2, 2005. I received them January 29, 2005, one day shy of 4 weeks."
"After reading all the other reviews I guess I'm in the club. I ordered Godzilla items from Toys N Joy right before xmas which & the items should have arrived by the holiday, since they charged me $16 for shipping & UPS 2nd day. They sent me an "Order Confirmation" which said "shipment pending payment confirmation", charged my card around Dec. 29th & never sent me anything. I got nothing but full voice mail boxes when I called. Finally Alex Le emailed & said he would look into my order. Its been 2 wks & I have yet to hear back from him. This company is awful!!!
I suggest everyone complain to the Better Business Bureau in Hawaii, like I did, and hopefully put pressure on the company to clean up their act."
"Ordered 7 Jan, no confirmation number on order email, paid for 3-7 day UPS shipping with tracking, still not received as of 21 Jan! Repeated calls to company gets "mailbox full" messages for ALL departments or a constantly busy signal.
Will contact Better Business Bureau."
"I've visited Toy's N Joy's B&M shop in Hawaii while on vacation. I was in a rush so I quickly browsed the shop, when I discovered their online shop I was thrilled. I managed to find a game I had been looking for so I purchased it. Shortly after I placed my order I recieved a confirmation Email but since then I have not heard from them or recieved my game. Luckily I was never charged for the game.
This is poor business practice and very unprofessional. "
"I urge you NOT to buy from this store. It has been over 2 months and I have not recieved my item. My order was 'D-013: Devil Gigatron'. Lots and lots of emails, and this POS Alex kept giving me lies.
It is now January 2005, and I have just had enough. Legal action will be taken against this company if a full refund isn't given."
"Last month I ordered the Sims 2 Special DVD edition from them.
They lied to me about my order and never gave the tracking number that I paid for. It took them over two weeks to ship my order. They only bothered responding to me after I informed them that I had contacted the Better Business Bureau. It was only after this that they agreed to refund my shipping cost. Then they shipped it by Global Priority mail instead of the Global Express mail that they were supposedly refunding me for.
I ordered the DVD version but when my package arrived, I was not incredibly surprised to discover that they had sent me the CD-ROM version instead.
Here is a copy of our correspondence:
Sent: September 15, 2004 9:06 PM
I was just curious as to why my purchase has not yet
been processed.
I placed my order this past weekend and I still
haven't received a payment confirmation e-mail.
Sincerely,
Their reply:
Thu, 16 Sep 2004 15:51:56 -1000
This has been shipped.
Alex
Sent: Wednesday, September 22, 2004 10:23 PM
Alex,
I have already inquired about the status of my order
that I made well over one week ago and you informed me
that it had already been shipped, but I have yet to
receive a tracking number.
I have noticed that my credit card has already been
charged.
I payed extra money for "Global Express" shipping and
I would really like to have the tracking number that I
paid for.
Their response:
Tue, 28 Sep 2004 21:00:18 -1000
Hello,
This order has been shipped.
My response:
Sent: Friday, September 24, 2004 5:38 PM
To whomever is responsible,
I am extremely disappointed with the quality of your
customer service.
Almost 2 weeks ago I placed the order listed below
this message. I did not receive a prompt confirmation
for the order so I inquired about its status. I
received a response stating simply:
"This has been shipped."
I paid for Global Express shipping and was supposed to
be given a tracking number once the product was
shipped. I have since sent emails to the tracking
department, information, and sales.
So far I have received no reply.
I have placed an order with ToysnJoys in the past and
there were no problems. In fact I was completely
satisfied with my past experience. That is why I am
highly disappointed with the handling of this order.
I paid for Global Express shipping and that is
supposed to include a tracking number that I have yet
to receive. Because of this, and because I have not
received my order within the 3-9 days stated on your
webpage, I request reimbursement for the Global
Express shipping that I have been charged for.
Sincerely,
Their reply:
Date: Tue, 28 Sep 2004 21:55:11 -1000
Hello,
I shipped your order this weekend.. I will ak my manager about a
shippiong discount
My response:
Sent: Thursday, September 30, 2004 1:04 AM
To: Alex Le
Subject: Better Business Bureau
I have filed a formal complaint to the Better Business
Bureau. I do not appreciate being lied to.
On September 16, you told me that my item had been
shipped.
Now you are saying it was shipped this past weekend,
which was about ten days AFTER you said you originally
shipped it.
Even though I have asked for a tracking number in
every e-mail I have sent you, you have ignored my
request even though you charged me for a tracking
number and speedy service.
Finally, you say that you have to ask your manager
about a discount. Either you are not signing your
real name to the correspondence (which is unethical)
or you are lying to me (even more unethical).
According to my research, Alex Le is the owner of Toys
n Joys and would not have to ask a manager for
anything.
As an American living in Japan, I often import the
American versions of games. I could have been a
lifelong customer, but I will no longer do business
with people who fraud me of my money.
Date: Thu, 30 Sep 2004 20:55:04 -1000
Sir,
This is Alex Le , owner of Toys n Joys. First of all I am so sorry for
the delay in this order. I was out of town and had someone answer my
emails while I was away. This order did indeed ship and will arrive to
you by Monday. As far as the shipping, we will refund that back to you
due to the delay. That will post on your account within the next few
days. Your business is very valued here and appreciated. I assure you
that a delay like this will not occur again. As you can see, we do
offer
competitive prices on certain items and do have a few mistakes here and
there. I will make sure that we do our best to prevent a situation like
this from happening again.
Alex
Date: Thu, 30 Sep 2004 20:55:04 -1000
Sir,
Your refund of $28.00 has been applied.
Sat, 2 Oct 2004 17:23:22 -1000
Your order was received, processed, and shipped out via United States Postal Service Global Priority Mail. Unfortunately, there is no tracking service for Global Priority, but your order is enroute to you. You can find your order/invoice number for future reference in the subject of this e-mail.
"
"I ordered 2 godzilla figures from there web site. the site made no mention that the items were not is stock and on back order. I waited 2 weaks and several e-mails before 1 of my items finaly shiped. the second item never shiped. Every time I called they said item would ship in a couple days. I waited over a month, still nothing. They allways say item was backordered and will ship next day. After over a month and several weaks I told them to just refund my money. I dont recomend this company. They are not honest about what is in stock and give you the run around. when they finaly shiped first item there was no invoice or tracking number as they promised in there confirmation e-mail. Avoid ordering drom this company and save youre self the headache from dealing with them."