"Went to website and it showed the Hori Soul Caliber II Gamecube stick was available for order. After seeing the shipping, I went to the address on the order (I live in Hawaii). I looked around the store and saw NO Hori Soul Caliber II Gamecube stick in the store, so I asked the guy behind the counter, who said they didn't have any ($69 +). I told him, your website says you do (@ $59 + $10 shipping)! The sale person said they didn't have any & if they did they would still charge me for the shipping (remember I am at their physical store on Waialae Ave!). The sales person said they would have to charge the shipping so "they wouldn't be taking a loss". I told the sales person the Hori stick sells for 3980 yen (around $40 something dollars) per Hori's japanese website (list price, not street price). The sales person vehemently denied the Hori retails in Japan at 3980 (though he did not mention the price they paid for it). The sales person was very arrogant, I left very disappointed. "
"Please don't buy from here. First of all they don't care about your satisfaction. They shipped a wrong model and they DID NOT ship my two items. I cannot get my money back. That "Alex Le" always says that it is on back-order or they will ship them soon. Don't trust them ever. If you are ordering outside of Hawaii, try other shops."
"I placed a 1st order on 10/9/03 for 2 figures. Only one arrived 10/14 but was broken. I sent it back for a replacement. The 2nd AND 3rd replacements were also broken (different places). I realize things CAN get broken in transit but THREE times?? I gave up after that. I receive a lot of figures/items by mail and this has never happened. They refunded return shipping for one of the two shipments.
I emailed about the missing one 10/14 and was told by Alex Le that it would ship in 1 week. Emailed again 11/8 and was told 11/14 they may get stock in 1-2 wks. No word at all from them 11/14-1/3, when I emailed and asked that the second order be cancelled; refund was given quickly enough.
I will never purchase from them again."
"Good doing business with. Although it did take alittle longer than usual to get here. And no invoice number. But they did give me a tracking number to track my shipment with. "
"This online shop is just the worst I have been. They don't have the item I need and they faked they have. I was purchasing a model as a gift for my sister's birthday. Thanks to them I can't give her in time. I don't ever plan on going back to that site again. I have already warned my friends and hope this post warns you too. "
"What are you guys, Stupid! Toys n joys rocks so yeah ten all the way baby."
"I bought the XBox Controller S. I received the import version of the controllers, without packaging and warrantys. The picture online was of the American version and sold as new. One arrived broken and was returned and now the final third out of three is no longer working. These were sold as new and were not...and are without warranty. I believe these were refurbished sold as new. All three controllers I bought no longer work. They will not honor returns and are very uncooperative with broken merchandise. Beware when purchasing from this seller. "
"I ordered a Japanese Playstation 2 and a Japanese PS2 game, which I recieved promptly.
However, I didn't receive an invoice number, and I wanted to be able to check to see when my order shipped and get the tracking number, so I emailed their sales department, who said that they'd notify me when it shipped. Shortly thereafter, I got a UPS ship notification email with my tracking number. So it worked out just fine, but it would be nice if they had an online way to check the order status (is it being processed? or has it shipped?). The sales responded promptly and answered my question, however."