"I have purchased several items from Tradesy and each time find the shopping experience easy and the item even better than expected. The only problem is.... It's addictive. I love this site and can "go shopping" anytime!! ????"
"I was very satisfied with my item, and it was shipped right away."
"Tradesy is my go-to for high end designer items!"
"I have made 2 recent purchases and both were excellent! I loked the tracking, communication and LOVED the items! Thank you!"
"I have used all of the resale options out there, over 6 of them for a total of about 18 years. Tradesy is by far the best, it has the best customer service, AND I get to keep a huge percentage of my sale. The best I have found of any of the resale sites. It's also amazing to me that the site I get to keep the biggest percentage of the commission from has the best customer service when I need their help,
I have sold over $1500 on Tradesy throughout a year and not have had a bad experience yet.
I am not a business, just a lady cleaning out her closet.
"
"The bag I purchased was absolutely a fake! Now I am stuck with a credit! Why would I want a credit! Buyers use blurry filters. I am so disgusted! "
"I placed order on noon (10am pacific time) 5/7/2016...then I send my concern about the description to seller couple hours later...but there are no feedback from seller, and my screen didn't show any shipping status until 5pm (3pm pacific time), I sent email to tradesy to cancel this order, they didn't do any thing to seller to stop the shipment...and midnight 5/8 (10pm pacific time) i received a message said the order was shipped, 2am (midnight pacific time) message from tradesy said sorry can not cancel due to order was shipped...so wait until receive it then do return process for site credit...can you believe how they trick their customer? they said I can only get store credit...then I said seller put description for bag wrong do they know? I give them the name of the bag which they have many post on their store they should know this is wrong discription. Then they said I can have a full refund for this situation due to wrong description...but I feel they are finding the way to trick customer any way , I don't trust them anymore since I read to many bad reviews about return process, they can said you do something wrong to the item....vv then refuse to refund money...finally I decide to cancel return process and keep the bag which i don't like....I don't recommended any one to shop in this website...they tried to keep your money anyway.
the bag is just a Recital clutch bag, description is Cite Mn satchel...be careful with the item they put into sell ad. that how they increase the price high then they said sell you at more than 80% off the price...dishonest seller too...try to ship as fast as she can before the day end after she read the message and think I will cancel it. Because the message said if it is not a zipper bag..."cite Mm satchel is a zipper bag, her bag is a button clutch bag name is Recital" then i want to cancel the order. I know she know the message that why try to ship the bag instead of reply my concern description and want to cancel it."
“Hello phuongdps,
I am sorry to hear that this situation was not resolved to your satisfaction. In regard to order placement, and shipping, every sale on Tradesy is binding. This means, if you purchase something from a seller, the seller is under no legal obligation (per our terms at any rate) to cancel an order within 10 days of the purchase date. Should you receive an item and decide to return it for something that falls under the umbrella of "Buyer's Remorse", then you would be given a Tradesy.com site credit to purchase a different item. If, however, the item is misrepresented by the seller or there is an issue with the item and the Returns Team deems this to be the case (once they have received and reviewed the returns item) then you will be given a full refund to the original payment source. For more on the returns policy, please see this link:
https://www.tradesy.com/returns/
I apologize if the policy is confusing, or if you believe it to be unfair. Our Returns Team will hold a seller accountable for anything they are misrepresenting, but if the seller was honest when listing an item, they try to make it fair for both parties, by paying out the seller and giving the buyer an option to buy something different.For any comments/questions associated with a return, or to contact someone in the Returns Team, please feel free to send an email to:
returns@Tradesy.com
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com. ”
"I never misrepresent any of my items and always describe them in detail noting fit and or flaws if applicable. A buyer recently returned an item due to fit and I clearly described the sizing and number size range in both title and description, yet the buyer was refunded. According to Tradesy's own policies, store credit is issued to buyers due to change of mind or fit issues. My item was exactly as described yet buyer was refunded for fit as if I misrepresented it. So no their policies are not fair. I might as well sell on ebay if I want to be subjected to unfair buyer policies where buyers get full refunds just for lying and claiming not as described. I thought Tradesy was different but clearly they are not!"
“Hello QueenFashionista,
I am sorry to hear about the negative experience you have had while on Tradesy. I would highly recommend following up with our Returns Team directly to have this issue resolved. You may reach out to them, via email, at:
returns@Tradesy.com
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.
”
"Customer service told me there was nothing they could do. I emailed the returns team and they offered me to relist the item to make extra money (after I told them the product had actual human and animal hair on it). I spend a lot of money there, and all they could offer was a store credit. They spend a lot of money advertising; it looks like they should direct some attention to vetting the products they sell and training customer service. Weak."
“Hello jillyville,
I apologize for the negative experience you had while on Tradesy. As this is a return related scenario, I would advise contacting the Returns Team directly. If you received an item that was not as described, you should be able to state that nowhere in the listing was there any reference of the items condition being in such a poor state. You may reach out to our Returns Team directly, via email, at:
returns@Tradesy
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.”
"Seller accepted my bid for an item she didn't have, and Tradesy staff (specifically Christine) was rude and dismissive after I contacted them trying to sort out the situation. It's been two weeks and the situation has still not been resolved. Very frustrating. "
“Hello Schaumbu,
I am sorry to hear about the negative experience you had on Tradesy. We want to ensure that our members are feeling that they're receiving the highest caliber customer service out there. If you received information from a representative who was not helpful or was rude, I would recommend reaching out to us and asking to be put in contact with a Supervisor in the Member Care Department. We want to ensure that all of your issues are taken care of in a timely manner.
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.”
"My wife has come to appreciate the David Yurman jewelry I purchase from Tradesy. She has always loved the style and elegance and now she appreciates the value since most of the items sold are at a significant discount from local retailers. We have also told many of our friends and family of your site!!! "
"I recently Found out that the Louis Vuitton Speedy hand bag I purchased on Tradesy
is NOT authentic! I have had the bag for a few months, it has been wrapped up for my daughter for her 25 birthday. When I recently gave the present to her she was very
unsure if the bag was a fake? she has a LV bag in a different pattern that is REAL, We
took it to a Louis Vuitton store in Santa Monica where my daughter lives and they said
absolutely it is not and we should get our money back, I felt terrible about it and so so bad for my daughter. Now I have reached out to Tradesy and they do not want to stand by their
"
“Hello jroulst,
I greatly apologize for this inconvenience. If a seller was able to list a replica item on Tradesy and it was able to get passed our authenticators, I highly suggest reaching out to our Returns Team and asking that the issue be forwarded to management. Per our terms, if you receive an item that is not as described, or an item that is not authentic, you are entitled to a full refund back to your original payment source.
You may reach the returns team, via email at: returns@Tradesy.com
I hope this helps. If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.”
"And if not I can trust in your no hassle return policy! Thanks Tradesy!!!"
"I had been searching for an Alexander Wang Marti Convertible Bag for over a year. A new bag was out of my reach. I patiently waited, while frequently searching on EBay and Threadflip. I knew my patience would payoff one day. Tradesy made it all possible. The seller was great and purchase transaction went smoothly. Tradesy's relationship with Affirm brought my dream bag within reach. I Love My Wang Everyday Day. Thank you! "
"I love love tradesy. It's very easy to use and everything ships fast. "
A rep from Tradesy, , has responded:
“Hello LBurgess73195,
I am sorry to hear that you received a replica item from a seller on Tradesy. I would recommend reaching out to our Returns Team directly regarding this situation. In the event that our Returns Team deems a seller was dishonest in their listing, or sold a replica item, they will ensure said seller is held responsible, and the buyer refunded in full. You may contact our Returns Team, via email, at:
returns@Tradesy.com
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com. ”