"This morning I bought a pair of shoes for 430 dollars on Tradesy (P.I.F), and by the afternoon my order was cancelled, and the seller was allowed to resell the same shoes at a higher price of 500. I find this to be extremely unprofessional."
"I purchased a beautiful handbag, the seller had great communication and shipped to me very quickly!
Love, love tradesy and will continue to shop there!!!"
"Got my "Rolex" Ladies Date "just" and had Rolex verify it's authenticity right after receiving from the seller. Tradesy and the seller misrepresented the piece as authentic and it is not. Rolex tells me the bezel and dial are both after market, so the watch I am paying over two thousand dollars for is NOT authentic! Buyer beware! "
“Hello Allison,
I am shocked to hear that our Authentication Team would have deemed something authentic if it was not. I greatly apologize for the inconvenience. I would highly recommend reaching out to our Returns Team directly and asking to be put in touch with a Manager. If you did, in fact, receive a replica item from Tradesy then they will be the team to help ensure you receive a refund. They may be reached at the following email address:
returns@Tradesy.com
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.”
"I bought 2 belts from Tradesy and again I'm happy with the items bought. Had a question and problem it was handled efficiently. Thank you."
“Hello benz500sel,
I greatly apologize for this scenario. As Tradesy is a platform for sellers to sell their merchandise, we do our very best to ensure we have sellers who are active. In the event that you have a negative experience with a seller, Tradesy will catalog this, and remove the seller from the site if the situation warrants it. I am sorry that you have had negative experiences while on Tradesy and encourage you to give us another chance. I would suggest reaching out to the seller of the item you are interested in. Generally, the more responsive they are via messaging, the higher the probability that they will ship out your item in a timely fashion.
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.”
"Tradesy customer support team is very helpful and really is fair to the buyer and seller.
They helped to quickly resolve an issue that I had with an item that I purchased. I will continue to shop with confidence from their website and I highly recommend them. "
"Tradesy has allowed me to purchase quality merchandise in great condition at affordable prices. Thanks!"
"I LOVE everything about Tradesy except the fact that we have to pay an addition fee to withdraw our earnings into our checking account after we've already paid a fee from the initial sale. "
"Very pleased with the service!"
"Love my Tory Burch initial pendant ! Will b sure to order again & again & again ...... Etc????????????????????????????????????????????????????"
"Now, that I have learned the hard way to use the drop menu & read every bit of the descriptions.(which was from my initial order) I have really enjoyed using Tradesy & have recommended it to my friends & Famiy."
"I have to admit I was a bit nervous making my first purchase with tradesy...but my experience was awesome and I am making tradesy my go to store..thanks"
"Excellent packing, speedy delv and LOVE LOVE LOVE it!!"
"Seller made sure they sent me what I purchased; if only everyone did this the world would be a better place!"
"Received my order very quickly and the handbag was in perfect condition!"
"This is the 2nd time I have used tradesy and I am so impressed with it. The deals are great, there are various methods of payment and the shipping is extremely fast. I love that I can trust them and not have to worry about authenticity of an item. "
A rep from Tradesy, , has responded:
“Hello shopper1818,
I greatly apologize for this experience. Tradesy, as a peer-to-peer marketplace, only functions properly when both buyer and seller are abiding by the rules we have set in place. Sellers are dissuaded from canceling orders and re-listing them at higher prices, as this is a violation of our terms of service. Any time a seller does this, they run the risk of having their account permanently suspended.
If you encounter sellers on Tradesy who are doing this, I would highly recommend reporting them to our Trust Team. Our Trust Team helps to ensure all of the members on Tradesy are acting in a way that is conducive to a good customer experience. You may reach our Trust Team directly via email at:
trust@Tradesy.com
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.”