"The customer service was the best. Order was placed on Wednesday, arrived on Friday. Amazing! I was able to track my order immediately. Keep up the good work. "
"Good product, good service. Thanks Melanie for the assistance and for the follow up. "
"The vest was more than I wanted to pay but the shipping was fast and the product is way better than I expected!! Well worth money!!"
“Thank you so much for your fantastic review! We're thrilled to hear that you're happy with your vest and that it exceeded your expectations. Fast shipping and high-quality products are what we strive for, so it's wonderful to know that we hit the mark! Your support means everything to us, and we can't wait to serve you again in the future! Sincerely, Will Snook, Founder & CEO”
"Our PTA ordered traffic cones for our school from Traffic Safety Store. The cones arrived very quickly — in only three business days — despite having custom text. The text and reflecting strip on the cones look very professional. We reached out to customer service with a question, and received a helpful response promptly. Definitely a good experience, and we'd use them again."
“Thank you so much for your amazing review! We're thrilled to hear that your traffic cones arrived so quickly and met your expectations with the custom text and reflective strip. It's fantastic that our customer service was able to assist you efficiently as well. Your support means the world to us, and we can't wait to help you again in the future! Thank you, Will Snook, Founder & CEO”
"Ordered several bollard covers. Great price, delivered early. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our prompt delivery and the quality of your bollard covers. It’s awesome to know you found a great price and that we delivered early—nothing makes us happier than exceeding your expectations! We truly appreciate your support and can't wait to serve you again in the future! Sincerely, Will Snook, Founder & CEO”
"Very easy process & quick delivery "
“Thank you so much for your fantastic review! We're thrilled to hear that you had such an easy experience and that your order arrived quickly. Your feedback means a lot to us, and it motivates us to keep providing excellent service. We can't wait to serve you again! Will Snook, Founder & CEO”
"Within a day or two my items were delivered quickly. Great company."
“Thank you so much for your fantastic review! We're thrilled to hear that your items were delivered so quickly! We strive to provide great service, and it's wonderful to know you had a positive experience with us. Your support means the world to us! Will Snook, Founder & CEO”
"When I ordered the items it said order will ship same day and have by Friday. Order never shipped for a couple days and they didn't meet "
“I'm sorry to hear about your experience with the shipping of your order. It’s frustrating to expect a timely delivery. We're committed to providing accurate shipping details, and I apologize for any confusion caused.
While we at Traffic Safety Store don't like excuses, I do think it would be helpful to share the details of your order.
Your order was placed at 2:00 PM on Tuesday, October 1'st with an estimated delivery date of Friday, October 4'th.
Unfortunately, the roll up sign you ordered has been in high demand recently, so the team had to make the signs for you, which they did the same day. Since the signs were not dry enough to be rolled up and shipped when the FedEx Ground truck was leaving our facility, they did not ship that day.
Contrary to what you indicated in your review, the signs did in fact ship the next day, Wednesday, October 2'nd and they delivered Monday, October 7'th.
I understand it is frustrating when orders do not arrive when you hoped they would but the site is clear that the delivery date is estimated, not guaranteed.
Thank you again for your order. Sincerely, Will Snook, Founder & CEO”
"Website was easy to follow and delivery was fast!"
“Wow, thank you so much for your fantastic feedback! We're thrilled to hear that you found our website easy to navigate and that your delivery was prompt. Your satisfaction means the world to us, and we can't wait to serve you again in the future! Will Snook, Founder & CEO”
"Thank you for your quick turnaround, you helped me make a customer happy."
“Thank you for the fantastic review! We're thrilled to hear that our quick turnaround made such a positive impact for you and your customer. Your satisfaction is our top priority, and it's wonderful to know we could help. We can't wait to assist you again in the future! Will Snook, Founder & CEO”
"Easy to order n shipped promptly "
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process easy and that your order arrived promptly. Your satisfaction means the world to us, and we can’t wait to serve you again! Will Snook, Founder & CEO”
"What was, according to the web site, in stock, was actually not. No one called me. I got an email which I don't always check if I'm not at work, and found they didn't have what I ordered. Finally got them to change the order, now everything is coming in a week late. Not satisfied at all."
“I am sorry to hear about your experience with your recent order. It is understandable to feel frustrated when expectations are not met, especially concerning availability and shipping delays. We strive to keep our inventory information accurate and to communicate effectively, so I apologize for any confusion and inconvenience this has caused you. Your feedback is invaluable, and I will ensure it is shared with our team to improve our processes. If you need assistance with your order or have any specific concerns, please let us know, and we’ll do our best to resolve them.
As to the specifics of your experience, your order was somewhat ‘unique’. The 6’ Red Commercial Parking block is usually used for fire lanes so an order of 90 red blocks, was larger than normal. We had 24 in stock when you ordered on Friday morning 9/13/24. The sales associate who was working on your order, Ross B, wanted to know when we would have the 90 red blocks in stock before he called you. Since the plant did not get back to Ross with an update on when we have those until Monday, Ross did not call you Friday. For that, I am very sorry and we have already addressed that with the whole sales team. Our team will now reach out by telephone the same day when we get an order that exceeds what we have in stock.
With regard to the change in timing, unfortunately we did not 90 of the yellow blocks at a warehouse near you so that shipment took 5 business days to reach you.
I just tracked the shipment and see that the shipment did deliver this morning at 10:06.
Thank you again for your business and I am sorry that we did not have the 90 red blocks in stock that you ordered.
Will Snook, Founder & CEO
”
"The 3 Bumpers-recycled rubber- are great.
The boxes came torn, but they were not damaged. I don't know if that is UPS or a packaging failure. "
“We're thrilled to hear you love the recycled rubber bumpers! Your feedback about the boxes is super helpful, and we'll definitely look into it to ensure everything arrives perfectly. Thank you for sharing your experience! Will Snook, Founder & CEO”
"This was a very easy order! Exactly what we needed and we got delivery the next day. Couldn’t be happier with the product or the service!"
“Thank you so much for your amazing review! We're thrilled to hear that your order was easy and that you received it so quickly! It's wonderful to know that our product met your needs perfectly. Your happiness is our top priority, and we're grateful for your support! Will Snook, Founder & CEO”
"Once I placed the order there was no communication about the order. The order shipped without email notification. The order shipped 7 days after it was placed and showed up in multiple shipments over two days with every box damaged. The first shipment was left in front of our Courthouse at 10:15pm hours after we were closed. Some of the custom cone lettering that were ordered with our offices names was already smudged and coming off. I only order thirty 28'cones and 2 boxes of road flares. "
“Thank you for your purchase. I’m truly sorry to hear about your experience. It’s understandable to feel frustrated when communication is lacking. It sounds like the email our system automatically sends with the shipment tracking numbers did not make it thru your email system's SPAM filter. Also, it sounds like the condition of the boxes did not meet your expectations. Damaged packages are certainly not what we aim for, especially for custom orders. I understand from Jill T. on our Customer Care Team was able to get three (3) replacement traffic cones out yesterday. As to why FedEx Ground delivered the boxes so late at night, I have no idea why the driver was still out on the roads that late at night.
With regard to the amount of time your order took to customize, I see that we received your order and the check by mail on Thursday 9/5. Your order shipped on Monday, 9/9. Is it possible that your belief that the order took 7 days to ship is due to the time your order was in transit in the US Postal Service before we received it?
Thank you again for your order. I am confident that the cones we shipped to replace the 3 that were damaged by FedEx Ground in transit will meet your approval.
Will Snook, Founder & CEO”
"Easy to order. Fast shipping and delivery. Zero complaints."
“Thank you so much for your fantastic review! We're thrilled to hear that your ordering experience was quick and easy, and that you received your order swiftly. Your satisfaction means the world to us, and we appreciate your feedback! Will Snook, Founder & CEO”
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you for the fantastic review! We're thrilled to hear that you found our service helpful and our products to be of high quality. A big shout-out to Melanie for her outstanding assistance! Your support means the world to us, and we can't wait to serve you again! Thank you. Will Snook, Founder & CEO”