Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
"The customer service was the best. Order was placed on Wednesday, arrived on Friday. Amazing! I was able to track my order immediately. Keep up the good work. "
"Very easy process & quick delivery "
Delivered quickly!
"Within a day or two my items were delivered quickly. Great company."
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that your items were delivered so quickly! We strive to provide great service, and it's wonderful to know you had a positive experience with us. Your support means the world to us! Will Snook, Founder & CEO”
Misleading information
"When I ordered the items it said order will ship same day and have by Friday. Order never shipped for a couple days and they didn't meet "
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“I'm sorry to hear about your experience with the shipping of your order. It’s frustrating to expect a timely delivery. We're committed to providing accurate shipping details, and I apologize for any confusion caused.
While we at Traffic Safety Store don't like excuses, I do think it would be helpful to share the details of your order.
Your order was placed at 2:00 PM on Tuesday, October 1'st with an estimated delivery date of Friday, October 4'th.
Unfortunately, the roll up sign you ordered has been in high demand recently, so the team had to make the signs for you, which they did the same day. Since the signs were not dry enough to be rolled up and shipped when the FedEx Ground truck was leaving our facility, they did not ship that day.
Contrary to what you indicated in your review, the signs did in fact ship the next day, Wednesday, October 2'nd and they delivered Monday, October 7'th.
I understand it is frustrating when orders do not arrive when you hoped they would but the site is clear that the delivery date is estimated, not guaranteed.
Thank you again for your order. Sincerely, Will Snook, Founder & CEO”
Easy and Prompt service
"Website was easy to follow and delivery was fast!"
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Wow, thank you so much for your fantastic feedback! We're thrilled to hear that you found our website easy to navigate and that your delivery was prompt. Your satisfaction means the world to us, and we can't wait to serve you again in the future! Will Snook, Founder & CEO”
Great Job
"Thank you for your quick turnaround, you helped me make a customer happy."
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you for the fantastic review! We're thrilled to hear that our quick turnaround made such a positive impact for you and your customer. Your satisfaction is our top priority, and it's wonderful to know we could help. We can't wait to assist you again in the future! Will Snook, Founder & CEO”
Great job
"Easy to order n shipped promptly "
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process easy and that your order arrived promptly. Your satisfaction means the world to us, and we can’t wait to serve you again! Will Snook, Founder & CEO”
Disappointing - incorrect info about in stock, delayed shipping
"What was, according to the web site, in stock, was actually not. No one called me. I got an email which I don't always check if I'm not at work, and found they didn't have what I ordered. Finally got them to change the order, now everything is coming in a week late. Not satisfied at all."
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“I am sorry to hear about your experience with your recent order. It is understandable to feel frustrated when expectations are not met, especially concerning availability and shipping delays. We strive to keep our inventory information accurate and to communicate effectively, so I apologize for any confusion and inconvenience this has caused you. Your feedback is invaluable, and I will ensure it is shared with our team to improve our processes. If you need assistance with your order or have any specific concerns, please let us know, and we’ll do our best to resolve them.
As to the specifics of your experience, your order was somewhat ‘unique’. The 6’ Red Commercial Parking block is usually used for fire lanes so an order of 90 red blocks, was larger than normal. We had 24 in stock when you ordered on Friday morning 9/13/24. The sales associate who was working on your order, Ross B, wanted to know when we would have the 90 red blocks in stock before he called you. Since the plant did not get back to Ross with an update on when we have those until Monday, Ross did not call you Friday. For that, I am very sorry and we have already addressed that with the whole sales team. Our team will now reach out by telephone the same day when we get an order that exceeds what we have in stock.
With regard to the change in timing, unfortunately we did not 90 of the yellow blocks at a warehouse near you so that shipment took 5 business days to reach you.
I just tracked the shipment and see that the shipment did deliver this morning at 10:06.
Thank you again for your business and I am sorry that we did not have the 90 red blocks in stock that you ordered.
Will Snook, Founder & CEO
”
Great Car Bumper
"The 3 Bumpers-recycled rubber- are great.
The boxes came torn, but they were not damaged. I don't know if that is UPS or a packaging failure. "
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“We're thrilled to hear you love the recycled rubber bumpers! Your feedback about the boxes is super helpful, and we'll definitely look into it to ensure everything arrives perfectly. Thank you for sharing your experience! Will Snook, Founder & CEO”
Fast!
"This was a very easy order! Exactly what we needed and we got delivery the next day. Couldn’t be happier with the product or the service!"
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you so much for your amazing review! We're thrilled to hear that your order was easy and that you received it so quickly! It's wonderful to know that our product met your needs perfectly. Your happiness is our top priority, and we're grateful for your support! Will Snook, Founder & CEO”
Not a good experience at all.
"Once I placed the order there was no communication about the order. The order shipped without email notification. The order shipped 7 days after it was placed and showed up in multiple shipments over two days with every box damaged. The first shipment was left in front of our Courthouse at 10:15pm hours after we were closed. Some of the custom cone lettering that were ordered with our offices names was already smudged and coming off. I only order thirty 28'cones and 2 boxes of road flares. "
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you for your purchase. I’m truly sorry to hear about your experience. It’s understandable to feel frustrated when communication is lacking. It sounds like the email our system automatically sends with the shipment tracking numbers did not make it thru your email system's SPAM filter. Also, it sounds like the condition of the boxes did not meet your expectations. Damaged packages are certainly not what we aim for, especially for custom orders. I understand from Jill T. on our Customer Care Team was able to get three (3) replacement traffic cones out yesterday. As to why FedEx Ground delivered the boxes so late at night, I have no idea why the driver was still out on the roads that late at night.
With regard to the amount of time your order took to customize, I see that we received your order and the check by mail on Thursday 9/5. Your order shipped on Monday, 9/9. Is it possible that your belief that the order took 7 days to ship is due to the time your order was in transit in the US Postal Service before we received it?
Thank you again for your order. I am confident that the cones we shipped to replace the 3 that were damaged by FedEx Ground in transit will meet your approval.
Will Snook, Founder & CEO”
Quick and easy!
"Easy to order. Fast shipping and delivery. Zero complaints."
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that your ordering experience was quick and easy, and that you received your order swiftly. Your satisfaction means the world to us, and we appreciate your feedback! Will Snook, Founder & CEO”
Order was quickly shipped.
"Couldn't ask for anything else. The order was quickly shipped and was correct."
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you so much for your wonderful review! We're thrilled to hear that your order arrived quickly and was just what you expected. Your satisfaction is our top priority, and it’s amazing to know we hit the mark! We appreciate your support and can't wait to serve you again! Will Snook, Founder & CEO”
Haven’t received but charged
"Haven’t received my purchase but already have been charged. Not even a delivery date yet. Will not buy from them again.
Been contacted by owner and he apologized for the delay. He looked into it and found out it was shipped out on the day of purchase. No scans were found in the UPS system. Offered a refund or reorder to be sent by FedEx. That’s the way business should be. Truly amazing.
"
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Good Evening. My name is Will Snook, Founder & CEO of Traffic Safety Store.
I just ready your review and looked into your purchase.
Your order shipped from our West Chester, PA warehouse on 9/4. I tracked it with UPS and do not see any ‘scans’ so I can only assume UPS misplaced the box. Here is the tracking information from UPS:
I am sorry for this delay.
May I ask, did you call our office yet about this package not arriving?
I assure you we would have replaced it by now.
I will have Jill T. (copied on this email) from our Customer Care Department call you tomorrow so see if you would like for us to send a replacement or give you a refund. Whichever you prefer.
Again, I am sorry that UPS mishandled your shipment. If you would like a replacement sent out tomorrow, we will use FedEx.
Sincerely yours, Will Snook, Founder & CEO”
Perfect
"Perfect work and timely. Thanks "
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our work perfect and timely. Your satisfaction means the world to us, and we truly appreciate your support! Keep safe out there! Sincerely, Will Snook, Founder & CEO”
length was too small
"Perhaps I missed it on the webpage, but when I received the order, it takes 2 each to cover the road, rather than one. What good is a speed bump if its only 4' long?"
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you for your feedback. We're sorry to hear that the length of the speed bump did not meet your expectations. We understand how important it is for safety products to be effective and properly sized for your needs. We appreciate your input, and it might help others as well. Please let us know if you would like assistance with a return or exchange, or if you have any other questions. We're here to help!
To answer your specific question about why we offer 4' speed bumps, people often combine more than one speed bump to make the exact length they need. Knowing how wide the road you want to cover would be the first step in determining what is the right size speed bump to order. We offer 4', 6', 8', 10' & 12'. Once you know that, we can certainly help you figure out how long a speed bump you need. Will Snook, Founder & CEO”
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you had such an easy experience and that your order arrived quickly. Your feedback means a lot to us, and it motivates us to keep providing excellent service. We can't wait to serve you again! Will Snook, Founder & CEO”