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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-09-10

3 days from usa to france to receive the control card!!!unbelievable

"If i vave passed by icon i xould have paid vdry very much more...i found my control.card for.the nordictrack s22i bike...i wasnt sure it would work...ordered it one.evening from.paris france and received it only 3 days after...during this short waiting i ve always been informed about progression.
The card is impeccable strong packaging...you can rely on...thank u very much.
Joe from.paris
"


Rep reply posted 2024-09-10
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts, excellent service and rapid shipping! Wonderful news your experience with us was superb, thank you again!”


Verified
5/5

2024-10-07

Replacement Belt & Power Switch

"Got the best price on the belt. Power switch was a little pricey though. What was great was the parts went on the machine easily, looking great and working smoothly. But even better was that they carried them at all! Our machine is 23 years old. A local expert said it was not worth replacing it on such an old machine. That the deck would also need to be replaced making the job very costly. I bought the belt, replaced it and spent less than $200 instead of spending thousands on a new machine. The deck was in good shape so there was no need to replace that. My wife is a walker so the punishment on the machine was light even though she has used it almost daily for 23 years! "


Rep reply posted 2024-10-08
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts, excellent service and rapid shipping! Wonderful news your experience with us was great and happy to keep your 23-year-old treadmill running smoothly, check back anytime, thank you again! ”


Verified
5/5

2024-10-07

My Experience

"I ordered a motor for my Weslo Treadmill. The motor was mailed and was estimated to reach my P.O. Box in 5 days. USPS kept extending the delivery time and after 9 days I called Treadmill Doctor's Customer Service to let them know I felt the motor had been lost and asked have I lost my money and my motor and the lady said they would send me another one to replace the one lost. Around 5 days later my motor arrived. I am happy with the motor and the extra effort customer service made to make things right. "


Rep reply posted 2024-10-08
A rep from Treadmill Doctor, MG1234TMD, has responded:

“We Solve Problems to Keep People Moving! Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts, excellent service and rapid shipping! Thank you for letting us know the issues you were facing and giving us the opportunity to make your experience a good one! Thank you again! ”


Verified
3/5

2024-10-07

ordered the wrong part

"I have an older recumbant bike and had just needed the foot straps. They didn't have them so I ordered a whole pedal. Turned out it was the wrong side. Not their fault but it would have been less expensive to ship if they just had mailed out foot straps."


Rep reply posted 2024-10-09
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 3-star review. We truly appreciate your support and are grateful you chose Treadmill Doctor. The part you ordered was shipped directly from Life Fitness and is for the left side. We’re constantly updating our product offerings to better serve our customers. If you have any questions, please don’t hesitate to call us at 800-750-4766. Our trained technicians are ready to assist you. Additionally, we offer a chat/text feature on our website for your convenience. If you need anything else, please let us know. Your feedback and support mean a lot to us, as we greatly appreciate your opinion and continued patronage. Thank you again!”


Verified
5/5

2024-10-06

Great Belt

"I was somewhat apprehensive but the service and belt were excellent. Fast shipping and high quality belt."


Rep reply posted 2024-10-08
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts, excellent service and rapid shipping! Wonderful news your experience with us was superb, thank you again!”


Verified
5/5

2024-10-06

Super helpful and arrived fast!

"I got assistance with selecting the appropriate parts for my treadmill belt replacement. The order arrived very fast. Will definitely use this site to order from again if another repair/part replacement comes up. "


Rep reply posted 2024-10-08
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Excellent news!! Thank you for your 5-star review, we appreciate it! Always happy to help at Treadmill Doctor! Thank you again!”


Verified
5/5

2024-10-05

We had a great experience.

"Mike was great also another rep too .i am so happy. I have my treadmill back. You all are tge best Company!!"


Rep reply posted 2024-10-08
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you for your great call out to our team! At Treadmill Doctor we strive to provide quality parts, excellent service and rapid shipping! Wonderful news your experience with us was superb. We appreciate you and your 5-star rating - Thank you!”


Verified
5/5

2024-10-05

Great Product

"Needed a part for an older model treadmill and you had it. Shipment arrived on time and fit perfectly. "


Rep reply posted 2024-10-08
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review!!! Wonderful news you are happy! Treadmill Doctor is always here to help, thank you!”


Verified
5/5

2024-10-04

Easy Peasy Way To Find Proper Part.

"I chatted with an agent to find a running belt.
He quickly sent me a link to the correct part.

For the price of shipping it took far too long to arrive...but I don't think that's the doctor's fault.
"


Rep reply posted 2024-10-04
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Fantastic news! ? Thank you so much for your 5-star review! Our team investigated the USPS carrier issue, and it appears the delivery took longer than expected. We truly appreciate your patience and understanding. We’re always here to help at Treadmill Doctor! Thanks again! We solve problems to keep people moving!”


Verified
5/5

2024-10-03

Great Customer Service

"I have been repairing an old treadmill using products purchased with their store. The items have been of high quality and as advertised.

Twice I reached out to their customer service department (via email) and my questions were answered within hours. Also after sending a question one of their repair technicians reached out to me on the phone and spent close to an hour helping me diagnose my treadmill issue over the phone and is sending me the part needed for the fix.

At no time was I pressured to purchase anything nor was I talked down to. Great service and great guidance !

"


Rep reply posted 2024-10-04
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your glowing 5-star review! At Treadmill Doctor we strive to provide rapid reliable shipping, quality parts and excellent customer service, and we are happy you had a great experience with us, thank you!”


Verified
5/5

2024-10-03

Got what I ordered

"Gotwhat I needed and it fit just right. Quick shipping and over all good prices. "


Rep reply posted 2024-10-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Excellent news!! Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts, excellent service and rapid shipping! Always happy to help - Thank you again! We Solve Problems to Keep People Moving!”


Verified
5/5

2024-10-03

One happy customer

"The part arrived quickly and was an exact match for my machine, thanks to the quick response from customer service confirming exactly the one I needed. My machine is fixed and I have already recommended treadmill doctor to others. "


Rep reply posted 2024-10-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you for your 5-star review! We’re so appreciative of your glowing review. Its customers like you who inspire us to excel further and strive for excellence! Thank you very much for the referral!!! Always here to help, thank you again!!”


Verified
5/5

2024-10-03

Great experience

"All the replacements parts I have ordered from Treadmill Doctor always arrive on time and are of excellent quality "


Rep reply posted 2024-10-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you very much for your 5-star review! At Treadmill Doctor we strive to provide rapid reliable shipping, quality parts and excellent customer service, and we are happy you had a great experience with us, thank you! ”


Verified
5/5

2024-10-02

Excellent

"Good price details to order correct parts. They followed up on the order for satisfaction. Great people. "


Rep reply posted 2024-10-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! We’re so appreciative of your glowing review. Its customers like you who inspire us to excel further and strive for excellence! Please check back anytime, we have experienced professionals that are here to assist you via phone, email, chat, or text online with us, thank you again!”


Verified
5/5

2024-10-02

Yes

"Belt works as advertised, its like a new machine!"


Rep reply posted 2024-10-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! Glad your treadmill is back to working! Check back anytime, we are always happy to help, thank you!”