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Return/Replacement policy:
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Verified
5/5

2024-10-19

Just what the doctor ordered

"Searched the net for possible causes and solutions to my NordicTrac bike dying. Found the most common problem was a control board, and a link to Treadmill Doctor to order the part. Part was shipped quickly, and it fixed my issue. "


Rep reply posted 2024-10-22
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you very much for your 5-star review! At Treadmill Doctor we strive to provide rapid reliable shipping, quality parts and excellent customer service, and we are happy you had a great experience with us, thank you! ”


Verified
5/5

2024-10-17

I got the exact part I needed

"I looked at a lot of sites. I used the site communication and got the exact factory part."


Rep reply posted 2024-10-17
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you very much for your 5-star review! At Treadmill Doctor we strive to provide rapid reliable shipping, quality parts and excellent customer service, and we are happy you had a great experience with us, thank you! ”


Verified
5/5

2024-10-17

A

"Seth was great tech! Very professional"


Rep reply posted 2024-10-17
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review!!! Wonderful news you are happy! Treadmill Doctor is always here to help, thank you!”


Verified
5/5

2024-10-16

Treadmill Fix

"Our supplies were ordered,and came in a timely fashion. We knew exactly when they would come. Our treadmill works again. "


Rep reply posted 2024-10-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your glowing 5-star review! At Treadmill Doctor we strive to provide rapid reliable shipping, quality parts and excellent customer service, and we are happy you had a great experience with us, thank you!”


Verified
5/5

2024-10-16

Elliptical replacement part

"I received the part I needed quickly and once installed it made my elliptical work smoothly again! Very happy with the results!"


Rep reply posted 2024-10-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review!!! Wonderful news you are happy! Treadmill Doctor is always here to help, thank you!”


Verified
4/5

2024-10-15

Treadmill Part

"Right part. Fast turn around time. Helpful staff."


Rep reply posted 2024-10-15
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 4-star review. At Treadmill Doctor we strive to provide rapid reliable shipping, quality parts and excellent customer service, and we are happy you had a great experience with us, thank you!”


Verified
5/5

2024-10-15

Helpful

"The person i dealt with helped me find the part to fit my treadmill.
"


Rep reply posted 2024-10-15
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you for your great call out to our team! At Treadmill Doctor we strive to provide quality parts, excellent service and rapid shipping! Wonderful news your experience with us was superb. We appreciate you and your 5-star rating - Thank you!”


Verified
5/5

2024-10-14

Great product and customer service

"I unintentionally ordered the wrong part. Customer service was able to help me get the right part. They shipped it to me quickly. It works perfectly. Very happy."


Rep reply posted 2024-10-15
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Excellent news!! Thank you for your 5-star review, we appreciate it! Always happy to help at Treadmill Doctor! Thank you again!”


Verified
3/5

2024-10-14

Charge for shipping should be tied to availability

"Thank you for getting me my part. At time of ordering I was offered two day shipping, I needed the part badly and gladly paid for two day Fed Ex. The only problem was that part was not available for over two weeks. Had I known that I would not have paid for express shipping."


Rep reply posted 2024-10-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 3-star review. We apologize for any inconvenience you may have experienced. Upon reviewing your order, we noticed that it included a special order dropship part, which means it was shipped directly from the manufacturer. Once Treadmill Doctor received your part, we promptly shipped it to you via FedEx 2nd day. We appreciate you bringing this to our attention. We are updating our website with estimated shipping times for dropship parts to prevent this issue in the future. Thank you again for your feedback. We value you as our customer, and your opinion is crucial in helping us improve our service. Look out for these updates coming soon! We’ve tried contacting you via email and phone but haven’t received a response. If there’s anything else we can assist you with, please let us know. Thank you! Treadmill Doctor is always here to help!”


Verified
5/5

2024-10-14

Treadmill part

"Part was received quickly and was the correct item."


Rep reply posted 2024-10-15
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! At Treadmill Doctor we strive to provide rapid reliable shipping, quality parts and excellent customer service, and we are happy you had a great experience with us, thank you!”


Verified
5/5

2024-10-14

Fast shipping, part works great!

"Bought a replacement speed sensor for, installed myself, works great!"


Rep reply posted 2024-10-15
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review!!! At Treadmill Doctor we strive to provide quality parts, excellent service and rapid shipping! Great news you are happy, and everything is working great! Treadmill Doctor is always here to help, thank you!”


Verified
5/5

2024-10-14

Perfect parts, perfect help

"Needed a new walking belt, and had some issues getting my machine apart. A single phone call walked me through what I was stuck on, and my old treadmill is back to running like new."


Rep reply posted 2024-10-15
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you very much for your 5-star review! At Treadmill Doctor we strive to provide rapid reliable shipping, quality parts and excellent customer service, and we are happy you had a great experience with us, thank you! ”


Verified
5/5

2024-10-14

Quick Shipping and Quality Parts

"Good follow through. Would recommend"


Rep reply posted 2024-10-15
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Excellent news!! Thank you for your 5-star review, we appreciate it! Always happy to help at Treadmill Doctor! Thank you again!”


Verified
5/5

2024-10-12

Extremely helpful, personalized service

"I received expert advice and helpful tutorial videos via email. I was able to change the tread by myself! Thank you!"


Rep reply posted 2024-10-15
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you for your glowing 5-star review! At Treadmill Doctor we strive to provide rapid reliable shipping, quality parts and excellent service, and we are happy you had a great experience with us, thank you!”


Verified
5/5

2024-10-12

Excellent service and good product

"Treadmill doctor is my place to keep my 16 years old treadmill to keep going

Excellent service and good products
"


Rep reply posted 2024-10-15
A rep from Treadmill Doctor, MG1234TMD, has responded:

“We Solve Problems to Keep People Moving! Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts, excellent service and rapid shipping! Wonderful news your experience with us was great and happy to keep your treadmill of 16 years running smoothly, thank you again!”