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Return/Replacement policy:
0.00/5

Verified
5/5

2024-07-17

Excellent

"Had to use the online assistance to find the correct replacement belt and it took limited time and I got just what was needed. "


Rep reply posted 2024-07-17
A rep from Treadmill Doctor, MG1234TMD, has responded:


Thank you for your 5-star review! Wonderful our online chat and text team were able to assist and get you the right parts. Check back anytime, we are always happy to help, thank you!”


Verified
5/5

2024-07-17

Treadmill belt

"Fast shipping and very good product. Thank you Doctor!!"


Rep reply posted 2024-07-17
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you very much for your 5-star review! Always here to help!! Thank you again!”


Verified
5/5

2024-07-16

Nordictrack drive belt replacement

"The drive belt was much cheaper here than other websites. Ordering through the website was easy. The package promptly arrived.

Now if only replacing the drive belt was as easy as it was to order and receive it ......
"


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! We strive to have the quality parts available in stock and rapid shipping. If you have any questions, please let us know. I emailed you some videos and self-help instructions on how to replace the drive belt. Treadmill Doctor is always here and happy to help! Thank you again!!”


Verified
5/5

2024-07-16

Fast shipping great product. Ty

"Fast shipping great product. Ty "


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Excellent news!! Thank you for your 5-star review! Always happy to help at Treadmill Doctor! Thank you again!”


Verified
5/5

2024-07-16

Walking belt

"Came as advertised and working fine "


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! Glad your treadmill is back to working! Check back anytime, we are always happy to help, thank you!”


Verified
5/5

2024-07-15

Good job

"Accurate and quick delivery "


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts and rapid shipping. We are happy you had a great experience with us, thank you!”


Verified
5/5

2024-07-15

First time buyer

"I had to call to confirm my part number. Phone rep was knowledgeable polite and made me feel confident I was ordering from reputable company.

The product arrived quickly and is working as designed.
"


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Wonderful news!! Thank you for your 5-star review, we appreciate it! Always happy to help at Treadmill Doctor! Thank you again!”


Verified
5/5

2024-07-14

My Experience

"Got what I needed and got it fast"


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts and rapid shipping. Check back anytime and thank you again!”


Verified
5/5

2024-07-05

Treadmill Doctor team are experts

"I've been having an issue with my Nordic Track x22i treadmill where it stops at random times. I've worked with the NordicTrack support team over the past two years regarding this issue. I've paid for three separate technician visits, have replaced the motor, circuit board (twice), cables from plug up to console along with doing factory resets multiple times. At this point, I have now spent more time working on my NordicTrack x22i than I have spent running on it. I would ask NordicTrack support to please connect me with a manager or tech person that could help me walk through suggestions for what could be wrong and how to resolve it. No one on their team seemed to really have knowledge about how their products are built or how to work on them. As a last resort, they suggested replacing the tread belt but were completely out of stock. They recommended purchasing from Treadmill Doctor and I'm glad they did. The belt arrived and after installing it, my issues were not solved. However, I contacted Treadmill Doctor and told them about what was happening. Over the next five minutes, their team had more insight and input regarding my machine that everyone that worked at NordicTrack combined, which includes their technician. My x22i is still not working and I don't recommend purchasing this as I've had nothing but problems, but Treadmill Doctor is fantastic and did their best to take care of me and make sure I have some options on how to move forward. "


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you so much for the 5-star review! We strive to provide excellent service and quality products. We are happy to hear you are working with us to fix your NordicTrack! Thank you again for the wonderful review and check back anytime we are always happy to help, thank you again!!”


Verified
5/5

2024-07-14

Treadmill belt

"I ordered a replacement treadmill belt and it was perfect! Shipping was quick and I'm from Canada. Thanks so much "


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts, rapid shipping and excellent service! We are thrilled you had a great experience with us, thank you again!”


Verified
5/5

2024-07-14

Great service

"Have purchased twice from them and each time fast service. Second time was when I needed a new motor and reached out to them with a question and received auto response they were closed during the hours I messaged. About an hour later I received a response on my question and a discount code too! Needless to say placed the order shortly after. Will use Treadmill Doctor for all my parts needs going forward :)"


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts and excellent customer service, and we are happy you had a great experience with us twice!! Check back anytime, we are always happy to help, thank you!”


Verified
5/5

2024-07-13

"I was able to talk to someone who told me what to look for and how to fix the problem, and they had the part in stock. I tried to call other people to see if they would help me, and unless I bought the treadmill from them, they said they could not help me. was so pleased with the service I have recomended it to alot of other people. Sue Antram"


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you for your great call out on our team! We appreciate you and your 5-star rating & always happy to help - Thank you again!”


Verified
5/5

2024-07-13

So impressed

"I’ve never tried to fix a treadmill in my life. The Treadmill Doctor helped me find the right part for my treadmill and delivered it quickly. I will use them again if my treadmill goes down."


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review!!! Wonderful news you are happy with your experience, and you are back to using your treadmill! Treadmill Doctor is always here to help, thank you!”


Verified
5/5

2024-07-02

Great experience

"Happy they had the part and it was reasonably priced. But, I paid for faster delivery and that was a waste since it came. as if I didn't pay for faster delivery. They addressed the situation right away, which was impressive, representative was friendly and helpful. Happy all the way around with thus purchase. "


Rep reply posted 2024-07-12
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star revised review!! We appreciate you! We are thrilled to hear your experience with us was a good one! If you need anything in the future, we are always happy to help, thank you again!”


Verified
5/5

2024-07-12

Highly recommend

"Very helpful and quick to schedule and complete repair! "


Rep reply posted 2024-07-12
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review!!! We are thrilled to hear of your experience with us and look forward to assisting you in the future! Thank you again!”