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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-05-03

Great product and great advice by Steve

"Steve was super helpful and professional. Helped me with finding the right belt for my treadmill"


Rep reply posted 2024-05-06
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We greatly appreciate your call out on our team as our service is very important to us! ”


Verified
5/5

2024-07-05

Correct part and easy install

"Couldn’t find part on website just called and was helped quickly plus shipping was quick."


Rep reply posted 2024-07-05
A rep from Treadmill Doctor, MG1234TMD, has responded:

“We appreciate your 5-star review!! We are always happy to help! Thank you again !!”


Verified
5/5

2024-06-25

Revised Satisfaction from (Extremely Disappointed and Frustrated)

"In my initial review, I was disappointed and frustrated with my treadmill results after installing replacement parts from Treadmill Doctor. They contacted me immediately and worked with me to send them pictures and a short movie of what I was experiencing and hearing. I had a multi-faceted problem with my treadmill. Their technician diagnosed what was going on with the treadmill and their customer relations team gave me specific steps to isolate and diagnose the problem. I was able to confirm that the replacement parts installed from Treadmill Doctor were performing correctly. I performed some recommended maintenance on the walking belt and the drive belt and was then able to confirm that the remaining noise problem was related to the drive motor. The treadmill is now up and working while I seek to find a solution for the older noisy drive motor."


Rep reply posted 2024-07-05
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! We are appreciative the chance to work with you and assist you with your treadmill. If you need anything please let us know, thank you again!”


Verified
5/5

2024-07-04

Excellent response

"My 10-year-old treadmill walking belt became damaged through wear (3,000 miles on it). A search online yielded Treadmill Doctor and I was able to find the exact replacement walking belt. I ordered it and it arrived less than one week later. The price was very reasonable, and customer support was excellent. I would highly recommend Treadmill Doctor for anyone needing their products and services."


Rep reply posted 2024-07-05
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Excellent news!! Thank you for your 5-star review, glad everything is working great! Always happy to help at Treadmill Doctor! Thank you again!”


Verified
5/5

2024-07-04

Excellent!

"Knowledge, customer service, quick shipping, competitive pricing all excellent. Highly recommend."


Rep reply posted 2024-07-05
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! We are happy you had a great experience with us, thank you!”


Verified
5/5

2024-07-04

If You Have A Treadmill Issue, Call the Treadmill Doctor!

"They did a fantastic job of talking me through how to fix my treadmill! So glad they are there! "


Rep reply posted 2024-07-05
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! We appreciate you and your 5-star rating!”


Verified
5/5

2024-07-03

Great help!!

"Customer service was excellent!!!"


Rep reply posted 2024-07-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5 star review!! Wonderful hearing your experience was excellent! Thank you!”


Verified
5/5

2024-07-03

Great customer service!

"Great customer service, I will check them out in the future for treadmill parts again!"


Rep reply posted 2024-07-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Wonderful news! We look forward to seeing you in the future! Thank you very much for your 5 star review!!”


Verified
5/5

2024-07-03

Awesome work!

"He was super nice, professional and even gave me pointers on keeping my belt from folding again."


Rep reply posted 2024-07-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5 star review!!! Treadmill Doctor is always here to help!!”


Verified
5/5

2024-07-02

Definitely use again

"The online representative was extremely helpful and knowledgeable about the products I was looking for. He even sent me a few videos via email to guide me through the replacement. The shipping of the items purchased arrived quickly. I highly recommend using this site."


Rep reply posted 2024-07-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Wonderful!! The Doc is IN! Thank you for your great call out on our team! We appreciate you and your 5-star rating!”


Verified
5/5

2024-07-02

Great friendly service!!!

"I was so glad I found the treadmill doctor! Customer service was amazing and the help to find my parts also, Thank you Steve and Cindy! I will definitely continue to use their services."


Rep reply posted 2024-07-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Your thoughtful 5-star review truly brightened our team’s day. We’re thrilled to know that our efforts made a positive impact on your experience! Thank you!”


Verified
1/5

2024-07-01

Disappointed

"We made the appointment 6 weeks in advance and eagerly awaited the day. Morning of the worker calked and said, “Sorry we don’t do Bowflex Tread Climbers”. This was annoying as we had made the make and model clear when we made the appointment."


Rep reply posted 2024-07-16
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Your patronage and feedback regarding your interactions with Treadmill Doctor are immensely valued by us. It’s regrettable that the service company that you set the apt up with and waited for 6 months to visit to your residence did not meet your expectations. While Treadmill Doctor stands at the forefront of the industry, our services are currently limited to supplying replacement parts for your Bowflex, as we do not schedule service appointments in your area. We’ve attempted to reach out through both email and phone to converse about your experience but have yet to receive a response. Should you wish to discuss the matter or require assistance down the line, our team is always ready and willing to support you. Once more, we extend our heartfelt thanks!”


Verified
5/5

2024-07-01

Great Experience

"Very Smooth and accurate.
Thanks, Al
"


Rep reply posted 2024-07-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review!!! Wonderful news you are happy! Treadmill Doctor is always here to help, thank you!”


Verified
5/5

2024-07-01

Great Service

"Our track was aligned. Treadmill doctor realigned and gave the treadmill an overall check. "


Rep reply posted 2024-07-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“The Doc is IN! Thank you very much for your 5-star review! Always here to help!!”


Verified
5/5

2024-06-30

Gr8 Replacement

"Piece was easy to find for my treadmill. The replacement piece was better than the original piece. "


Rep reply posted 2024-07-03
A rep from Treadmill Doctor, MG1234TMD, has responded:

“Thank you for your 5-star review! At Treadmill Doctor we strive to provide quality parts and excellent customer service, and we are happy you had a great experience with us, thank you!”