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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-04-18

Perfect

"Fits perfectly good traction"


Rep reply posted 2024-04-19
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Great news! Thank you for your 5-star review!”


Verified
5/5

2024-04-18

Excellent service

"Very happy with the diagnosis of the problem and identifying the specific part. It was delivered as promised and did solve the problem. Thank you"


Rep reply posted 2024-04-19
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“The Doc is IN! We appreciate the chance to help you with your problems and thank you for your 5-star review!”


Verified
5/5

2024-04-18

Excellent

"Excellent everything was great "


Rep reply posted 2024-04-19
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Excellent definitely works for us! Thank you for sharing your 5-star review!”


Verified
5/5

2024-04-18

Great service and product quality

"Great service and products delivered as planned and no issues !"


Rep reply posted 2024-04-19
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for sharing your 5-star review!”


Verified
2/5

2024-04-17

Wrong belt

"Ordered a drive belt wrong size "


Rep reply posted 2024-04-25
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Hello and thank you for sharing your concerns. We have reached out to you numerous times regarding your belt issue and have not heard back. Please call us at 1-800-750-4766 at your earliest convenience. Thank you!”


Verified
5/5

2024-04-10

Fair price, great customer service.

"At about $50 cheaper than factory (for a treadmill deck) I thought I'd give it a shot. I was aware ahead of time I would have to cut out holes where the bolts would go through. When I took the old deck off I was unpleasantly surprised to see there were far more holes (some oval or odd shaped) I needed to cut out to make it work. Due to some of the holes being oval or just oddly shaped and would need to use more precise tools such as a router I decided it was not worth the hassle of potentially ruining the deck so I returned it. The deck was never put on and it was packaged back in the original box. I had to pay for shipping back (which was hundreds of dollars) and a restocking fee. In short, the product was good quality but no way worth the price/ hassle/ return policy that I dealt.

Edit:

Shortly after posting this review I was credited for the return. Additionally, customer service contacted me and offered me the 20% restocking fee due to my dissatisfaction. Most companies would not have done this and I was pleasantly surprised. Going forward I will certainly look to this company again for future purchases.
"


Rep reply posted 2024-04-19
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for your positive review!”


Verified
5/5

2024-04-17

Good product

"Came in good condition, very happy "


Rep reply posted 2024-04-19
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Happy customers keep us happy! Thank you for your 5-star review!”


Verified
5/5

2024-04-17

Excellent

"I ordered a new belt for my treadmill. It was easy to replace and it is working great once again. It was easy to find the exact belt I needed. "


Rep reply posted 2024-04-19
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“This is indeed marvelous to know! Thank you for sharing and for your 5-star review!”


Verified
5/5

2024-04-17

Great job

"The controller board worked well and the installation instructions were clear"


Rep reply posted 2024-04-19
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Wonderful news indeed! Thank you for your 5-star review!”


Verified
5/5

2024-04-17

Great Service

"It was easy to find the part I needed and get it ordered. The service was very quick!"


Rep reply posted 2024-04-19
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Happy to hear it was easy to find what you need! Thank you for your 5-star review!”


Verified
5/5

2024-04-16

Knowledgeable and professional - thankful for it!

"Title says it all!
Our treadmill service org gave us a bit of a runaround - treadmill Dr helped us work through the issue and gave us a lo5 of guidance without being asked!
"


Rep reply posted 2024-04-16
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“The Doc is IN! We are here to serve and appreciate you taking the time to reach out to us! ”


Verified
5/5

2024-04-08

Staying with it

"The first order was sent via USPS and did not arrive. I reached out to the treadmill doctor and they bird dogged another order until i received it. They continued to follow up and made sure i eventually received the product i ordered. I appreciate their willingness to make it right. you can tell a lot by a company that will resolve an issue and how hard they work at it. Thank you Treadmill Doctor."


Rep reply posted 2024-04-16
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Thank you for your patience with us and USPS! We appreciate your 5-star review!”


Verified
5/5

2024-04-16

Accurate part and good instructions.

"Ordered a new circuit/control board for my treadmill. It came a little later than I was expecting. I was sent a notification that a shipping label had been created which I thought meant it had been shipped. What it apparently means is “we have a label ready to stick on your order once we fill it”. That’s my only complaint. The amount of time it took to receive wouldn’t have bothered me as much if I had been notified when it actually shipped, not when a shipping label was printed.
The part was what I needed and the instructions were good. My treadmill works fine now. I would order parts from them again.
"


Rep reply posted 2024-04-16
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“We appreciate your order and your 5-star review!”


Verified
5/5

2024-04-16

Sole elliptical

"Placed order and part was mailed out and received in 3 days. It was perfect fit."


Rep reply posted 2024-04-16
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Perfect works for us! Thank you for sharing your 5-star review!”


Verified
5/5

2024-04-16

Good product, perfect fit, super shipping!

"Good product, perfect fit, super shipping!"


Rep reply posted 2024-04-16
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:

“Super works for us! Thank you very much for your 5-star review!”