"Easy to procure and get the product I needed "
"Even though the part for our treadmill wasn't exactly the same, those at the Treadmill Doctor were very prompt in their responses and quick in the solutions to make the control board match our model. The treadmill once again working great!"
“Yes for the win! We are truly happy to be of service and glad to hear you are up and running again!”
"Did it all by phone very handy?"
“We truly appreciate you taking the time to call us and for your positive review!”
"Order process was simple and it delivered quickly"
“Great news indeed! Thank you for your 5-star review!”
"Team very helping and knowledgeable about products. Product worked perfectly. "
“Perfect works for us! Thank you for sharing your 5-star review!”
"I initially ordered the wrong part by mistake for my 20 year old treadmill, but the return process and getting a replacement part was a breeze. Hats off to Elizabeth for working with me to get this handled quickly and easily. She was friendly, responsive and very helpful. I was surprised they had the part I needed for such an old treadmill, and was thrilled by the customer service.
Based on my experience I would not hesitate to recommend Treadmill Doctor to anyone."
“Thank you for your great call out on our customer service and for working with us on your issue :) We truly appreciate helping you save your older treadmill and your 5-star review! ”
"Emailed me before shipping to make sure the belt would fit our treadmill. Fast shipping and belt fits perfect. "
“Thank you for answering and for your 5-star review!”
"Wrong item was shipped but The Treadmill Dr took care of me. "
“Thank you for taking the time to work with us and we appreciate your 5-star review!”
"Was good about returning an item"
“Thank you for your 5-star review!”
"I inquired about what part I would need to fix the issue with my treadmill. I was offered great customer service, received the part in appropriate time and at a reasonable price, and was able to fix my treadmill."
“We truly appreciate you sharing your journey with us and for rating us with 5-stars! Thank you! ”
"We got a product that was inferior,we would not have even know had we not taken it to and electric motor shop to get the pulleys off old one and changed to new one and were told we needed new bearings and it was sold to us as new!! We are still waiting to get our refund!!"
“Hello and thank you for sharing your concerns. We do not sell used products and would not send a motor that needs bearings to be replaced. We also have a very high standard for our products and service. We have reached out numerous times and would like to hear from you - 1-800-750-4766.”
"The motor on the ProForm went out, and the dealer help me buy a new motor. It was pretty easy, and I’m not very mechanical. "
“The Doc is IN! Thank you very much for trusting us to be of service and kudos on the install! ”
"He was able to help me with the part I needed for my treadmill, very happy with his service"
“The Doc is IN! Thank you for allowing us to be of service and for your 5-star rating!”
"Treadmill Doctor was fantastic. I ordered and part. Got it very quickly. Found that I didn't need it. Sent it back and got a refund in short order. That is what great companies do - Great Service. "
“We are happy to be of service to you and will be here when you decide to order again! Thank you for your 5-star review!”
"I was looking for a replacement belt for the past few years. My treadmill was in good shape, but the original belt had warped and stretched so it was slipping too much. I spoke with retailers, and they didn't want to help if it wasn't something they sold today, even though I purchased it through them years ago. I was nervous about selecting the right length and width, but the match that Treadmill Doctor provided worked great. I selected the step-up belt and it was delivered on time, and it was not as bad as I thought to replace it. My son now has the treadmill and it is getting more use. I am sure he will love it."
“Kudos on the install as they can be trickier on older treadmills! Thank you for your honest words of praise - we are truly happy to help you save your machine and hope you and your family enjoy many moments of exercise fun for years to come!”
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:
“Awesome! Thank you for your 5-star review!”