"Fast and great!!! To work with "
"Was very good at his job about treadmill "
“Wonderful news indeed! Thank you for your 5-star review!”
"Motor control replaced and works perfectly!"
“Perfect rocks! Thank you for sharing your 5-star review!”
"Great customer service, fast shipping. Quality parts. Thank you."
“You are welcome! We appreciate your 5-star review!”
"They went the extra mile to make sure my first time customer experience was more than satisfactory! Thank you for all your support along the way and I will definitely be back if a future need arises on my equipment."
“We are truly pleased to read your review! Thank you for sharing your experience with us and for your 5-star rating! ”
"We had a few hiccups w parts. 1st the wrong part in the right box. I did not care for the delay in shipping the correct part, but I guess you have your reasons. I viewed it as I pd extra for quick shipping and had to wait for my return reciept before you would send out the new part. Fedex was hard to find to ship out. there were many fedex locations listed but many would not return the part as they were not Fedex stores. Then the next part was no good as the LED's did not light up. I work w your support team to diagnose the part being defetive. The support staff was good, but somewhat reluctant to issue a new part until I explain how the part was not lighting up and was tested with a multi meter. The second person I spoke with about returning the defective part was great, very supportive, and followed up to get that part out quickly. Thank you to your entire staff for their assistance.
Mike J"
“Thank you for your patience with us as we made it right! We truly appreciate you working with us on a resolution! ”
"I have a Keys 801 Healthtrainer from circa 2002, back when they were made "locally". The single-ply tread has been great. Other than a few years of non-usage, its been used for over 20-years. When the treadmill started to get a weird smell and the walking belt wore through, I had a tough time finding a replacement belt. Fortunately, found TMD.
I did a thorough cleaning of the insides of the treadmill. I also ordered a new belt from TMD. Adjusting took a little time but the resources/videos on this site were very helpful.
After installation, I still had questions. The TMD experts (thats what I call them) were extremely responsive and helpful. I had a touch time getting used to the new 2-ply belt since it did not exactly respond the way my old 1-ply did. Still, I'm learning.
Overall, great experience, amazing customer service, and I'm back to work.
Work? Okay, might as well explain how I use my treadmill as an actual piece of exercise equipment instead of a clothes rack.
On a workday, I put my laptop onto a DIY'd structure with a couple extra monitors above the TM. I start-up the treadmill, fire-up my laptop, and get 90-mins / avg 4.5 miles walking each morning. Shutdown, cleanup, and move to my desk which also has an under-desk elliptical. Not going to loose that built-up metabolism.
So as you see, I needed to get my treadmill and belt back to working order for me to continue my daily workouts. Glad to have TMD around."
“What a truly inspiring way to spend the workday! We are happy to be of service to you and appreciate your order and your 5-star review!”
"Stop sending emails. Its annoying. "
“Hello and thank you for sharing your concerns. When you click on the agreement terms our system registers this agreement and sends automatic updates on order etas, order tracking, and then even an automatic review request which you received. Thank you for your order and agreement to receive these emails. ”
"The product supplied is up to my expectation, hoping that it will last for a certain period."
“Thank you for sharing your 5-star review!”
"Delivery was timely and parts fit nicely. "
“We appreciate your 5-star review!”
"The replacement parts with instructions got everything running again!"
“Woohoo for the win! Thank you for your 5-star review!”
"Helped me when I ordered wrong part and took exchange. Quick and very helpful.
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“We are happy to be of service! Thank you for your 5-star review!”
"Easy ordering experience. Fast delivery. Fair price. What else matters?"
“Fair completely works for us! Thank you for your 5-star review!”
"If you have any issues with your order they do whatever it takes to make things right "
“Thank you very much for your words of praise as they mean a lot! ”
"Excellent communication and tracking info
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“The Doc is IN! Thank you very much for your kind words and 5-star rating!”
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:
“Thank you for your 5-star review!”