"Shipping was expensive but understandable due to size and weight of board. Also board was not pre drilled so added work I was not expecting for what I paid"
"The belt we received is not the exact one that originally came with the treadmill. Because the belt is different, it's creating a very loud noise as it rubs against the bottom piece of the treadmill. We live in an apartment so the treadmill is unusable with this belt. We reached out to customer service, but they unfortunately weren't able to help us. "
“Thank you for sharing your concerns. We apologize that you are unhappy with the end result. We are confident that the product is installed incorrectly and with a few minor adjustments you will find this is a superior product. Please call for professional installation or our technical support to resolve the issue. We look forward to helping you, thank you.”
"Needed to get a replacement belt and the product and support were outstanding. Highly recommended."
“Thank you for any recommendations! We gratefully accept them all! We appreciate your order and your 5-star review!”
"Product received exactly as order. Installed the walking belt myself. Our treadmill now works perfectly. Appreciated very much the very prompt delivery, despite the package having to clear Canadian customs, etc. Thank you.
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“Thank you for your positive review! We truly appreciate your order and your 5-star rating!”
"Product was priced reasonable, functions as expected and arrived as communicated. Very pleased and satisfied."
“We are please to hear of your satisfaction and thank you heartily for your 5-star review!”
"Came on time and was perfect size customer service was great . I bet you don’t here that much these days"
“We are truly happy to be of service to you! Thank you for sharing your 5-star review!”
"The parts fit and worked fine."
“You are welcome! Thank you for your 5-star review!”
"I just finished replacing the belt on our 20 yr old treadmill. The first replacement belt went on a few years back, and when it developed a tear, Treadmill Doctor honored their lifetime warranty and replaced it quickly. Back in business staying in shape. "
“Thank you for your 5star review! ”
"Sears did not have the drive belt and they no longer have a replacment. Treadmill Doctor was able to supply me with what in needed to fix my Treadmill. Thanks"
“Woohoo for the win! Thank you for your order and your 5-star review!”
"This was my first time ever changing my treadmill walking belt and it was a great experience. Thank you, for the quick response and delivery. "
“Kudos on the install as they can be tricky! We appreciate your sharing your 5-star review!”
"quick delivery of the exact replacement part I needed. thank you "
“You are welcome! Thank you for your 5-star review!”
"The customer service was exceptional and so Pleasant and would highly recommend them! "
“We truly appreciate your business and your call out on our service to you! Thank you!”
"The belt was delivered on time and fit perfectly. I was a little concerned that it may not fit as there are so many different models.
"
“Happy to hear everything went well! We appreciate your 5-star review!”
"First off I'm new to treadmill ownership, I bought a treadmill from Craigslist thinking they are industrial units "what could be wrong with them there built like tanks". Well I have learned quite alot in a short amount of time. First off upon a short time frame of owning my treadmill I blew out the control board. Looked online and decided to go with treadmill doctor as they had what I needed. They treadmill problems persisted after installing the part. I reached out to customer service via email and they responded in a very quick manner. I continued to navigate through this situation amd reached out to customer servicer over the phone several more times. I never got the feeling that they were "dealing" with me and always felt they just wanted resolve. Long story short I ended up needing a new walking belt as well. But only due to all of the informative videos and courteous associates was this able to happen. So thank you guys and I will be a lifetime customer!"
“The Doc is IN! Thank you for working with us on your issue - we are truly happy to be of service to you! We appreciate your shout out and 5-star rating for us!”
"Fast and quick. As ordered. Fit well, you tube videos made change easy "
“Yes for the win! Kudos on the install and thank you for your 5-star review!”
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:
“Thank you for your positive review! Most of our decks ship without holes due to model variations! ”