"Expensive. Even extra charges was taken by FedEx on the top of the paid delivery fees"
"Good place to work with on a part for a older treadmill
"
“Saving older treadmills is our passion! Thank you for sharing your 5-star review with us! ”
"As soon as I placed my order, I was contacted requesting additional information to ensure I had the right part. Delivery was quick. Installation instructions were clear and ready to follow. Highly recommend."
“We gladly accept all recommendations and try our best to be the best! Thank you for your 5-star review!”
"Great service and price. Very knowledgeable. "
“Thank you for sharing your 5-star review!”
"Received a smaller knob than I ordered so my experience is disappointing because now have a tiny knob where a larger one should be "
“Your patronage and feedback regarding your interactions with Treadmill Doctor are immensely valued by us. Our service team has reached out to work with you for a positive resolution for your treadmill. If you need further assistance or wish to discuss anything in the future, our team is here to help. Thank you once again for choosing Treadmill Doctor!”
"I ordered the correct size, but was shorted an inch in the actual dimension of the belt sold to me and therefore the belt did not fit. It took a bit to finally get the correct size sent to me, but it works and Jojie the CSR that helped me was very nice. "
“Thank you for your great call out on our team member! We try our best to always ship correctly but are only human! We appreciate you working with us to resolve your issue! ”
"The delivery of my walking belt was fast and the quality was excellent!"
“Wonderful news! Thank you sharing and for your 5-star rating!”
"You were helpful on the phone, order process easy, fast delivery. No problems! Hooray for you!"
“We appreciate you reaching out to us and for your 5-star review! ”
"Need some technical knowledge/patience to install (belt and then resistance motor), but 14+ year old elliptical working great again. Will be back again."
“Truly exciting news indeed! Thank you very much for sharing and for your 5-star rating as saving older machines is our passion!”
"Appreciate the quick turnaround time."
“You are welcome! Thank you for your 5-star review!”
"All items arrived quickly and were installed. Everything worked great. No more noisy treadmill."
“Yes for the win! Thank you for sharing your 5-star review!”
"Had to test the customer service at treadmill doctor recently and I must say that I was blown away by the outstanding service. I have to mention Elizabeth W. whom tirelessly worked to provide the right part that I required after a mistake was made by shipping the wrong one. Thanks again for the stellar customer service."
"Treadmill speed was oscillating - fast/slow. Just decided to replace the motor control board to see if it would fix the problem. I got very lucky in that the new board cured the speed problem"
"Replaced drive belt and walking belt on Nordic Trac treadmill. Can’t believe the difference, it even seems quieter. Easy order and quick shipping."
"Great service and help to diagnose the problem with my treadmill, the correct part arrived in a couple of days with instructions, very helpful service, Treadmill Doctor can help you with any treadmill issue "
“The Doc is IN! Thank you very much for your words of praise in your 5-star review!”
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:
“Hello and thank you for sharing your concerns. Customers must check the box to show they agree to our terms of service before they can purchase. This states:
We do NOT collect brokerage, customs, duties, and taxes for international shipments INCLUDING Canada so please be aware you will be responsible for these charges. Again, we thank you for sharing your concerns.
”