"Fast response, easy to follow procedures for warranty problems."
"Even though the part did not fix the treadmill, I was able to return it for a refund (minus restocking fees)"
“Thank you for your 5-star review!”
"Found the exact treadmill rear end cap and belt that I needed for our newly purchased used NordicTrack EXP1000I Treadmill which is over 20 years old and now feels like new! The parts are really great quality, easy to order and shipped very timely. We used some YouTube videos to learn how to install and adjust the new belt. Thank you Treadmill Doctor!"
“You are welcome! We appreciate you allowing us to be part of saving your older "new" treadmill! We are here to serve! ”
"After giving them model number they still sent the wrong safety key. I’ll never use them again. "
“Hello and thank you for sharing you concerns. We have reached out multiple times and regret we have not heard back. It is imperative the correct model number is used when replacing treadmill parts - even for the keys! ”
"the technician i spoke with gave me detailed instructions on how to narrow down the real issue I was having w/my treadmill. I was ready to purchase a new one when I really just needed a $17 drive belt. Many thanks.
dp"
“Yes for the win! Thank you for reaching out to us and for trusting us to be of service to you!”
"Very helpful and responsive."
“We are happy to be of service! Thank you for your 5-star review!”
"Super fast, parts fit well! "
“Wonderful! Thank you for your 5-star review!”
"They were very accommodating. "
“Thank you for your 5-star review!”
"Great help with diagnosing the problem"
“The Doc is IN! Thank you for your 5-star review!”
"Diden't get the life time warranty on the last belt I bought but seems to be working. Thank you for the service."
“We appreciate your positive review!”
"The speed board I ordered was an updated board that fit my tradmill perfect! Tech response was within 15 minutes and board was shipped out the same day. Very fast and helpful tech and great service."
“Yay for win/win! Thank you for your great call out on both our service and our updated board! We appreciate your 5-star review!”
"Technician said I needed a new motor ordered motor and installed it. Problem persisted. Uninstalled and returned motor at my shipping expense. They docked 20% for restocking fee"
“Hello and thank you for sharing your concerns. We offer free diagnosis to the best of our ability through phone, email, chat, text, and forum blog. By choosing to not hire a repair person - you are basically troubleshooting your own machine. Even the best of technicians *which we have* can only get down to 2 possible problems without eyes and ears on the actual machine. In truth, we can only go by the quality of information you give to us in our conversation with you.
Additionally, we do apologize for any inconveniences, however the part you returned to us was in Used Condition and we have a standard restocking policy in place. Since this part is in used condition, it will be tested at our warehouse for quality assurance and disposed of, as we are not in the business to sell used parts. We would highly recommend since the information you provided over the phone to diagnose your treadmill did not solve your treadmill issues to contact a professional service company to come out and fully diagnose your treadmill issues and repair your treadmill. Please contact us if you have any further questions, thank you.
”
"Used your experts in the online chat who helped me diagnose the problem and identify how to solve it. Twice I’ve worked very successfully with your team of experts. Thanks."
“The Doc is IN! Thank you very much for your great call out on our team! We are here to serve!”
"Lots of help troubleshooting my treadmill and providing parts!"
“Our techs are the best! Thank you for trusting us to help and for your 5-star review!”
"This 19$ USD drive belt was 50$ shipping and 60$ of surprise custom charges from FedEx. 130$ CAD total."
“Hello and thank you for sharing your concerns. Customers must check the box to show they agree to our terms of service before they can purchase. This states:
We do NOT collect brokerage, customs, duties, and taxes for international shipments INCLUDING Canada so please be aware you will be responsible for these charges. Again, we thank you for sharing your concerns.
”
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:
“Thank you for sharing your 5-star review!”