"I got very bad experiences. I receive wrong part, my client was very upset and I'm loosing money to sent part back to company. "
"Warning : I was sent the wrong walking belt despite having provided the model and serial number of my treadmill…I was never ask about the measurement of my old belt"
“We appreciate you sharing your concerns and have shipped the size you requested. ”
"Customer service was amazing "
“The Doc is IN! Thank you for your 5-star review!”
"Sold a belt that didn't fit then only gave half back on return do not do business with them"
“Hello sir and thank you for sharing your concerns. Your communication with us shows that you ordered incorrectly and when the belt was returned it was very dirty and could not be resold. We do not normally accept these returns at all, but again, thank you for sharing your concerns.”
"Essentially a straight-forward installation. A lot of screws to remove to get the belt off. The old belt edges were starting to fray and after taking the unit apart, this fraying might have been caused by the constant rubbing of the belt on the belt guides. However, I did get over 8 years of use from the belt."
“Thank you for sharing your 5-star review!”
"everything went well, no problems"
“Thank you for your 5-star review!”
"We ordered a new belt and it came super quick. My husband installed it and it fit perfectly! "
“Kudos on the install as they can be tricky! Thank you for your awesome 5-star review!”
"I needed to replace a drive belt for my Nordic Track treadmill. It was very easy to find the exact belt I needed based on the model number. The belt was delivered on time via 2 day shipping, and the belt worked perfectly. I wish the shipping was cheaper. "
“Thank you for your most positive review! ”
"Problem solved
Rebuilt my board and works great From time I shipped it return was less than a week"
“We truly appreciate your business and your 5-star review! ”
"Got the motor replaced and now the treadmill entirely shuts down after two miles and starts emitting a burning smell. Before the motor was replaced, just the tread stopped moving, but now the whole unit shuts down. Very disappointing. "
“Hello and thank you for sharing your concerns. We have tried reaching out to you and have not heard back! You are still within the 30-day return period - please reach out to us or return our calls and emails! 1-800-750-4766 - thank you!”
"I ordered a replacement belt for my treadmill about 8 months ago. I did not replace it immediately. I finally got the time to install the belt and found it was too long. I called treadmill doctor and they said they could exchange the belt for no additional cost!! Great customer service!!"
“Thank you for your 5-star review!”
"I was very disappointed to see that I had to pay customs for my purchase . On my bill it did mention shipping but I do not recall custom fee - this did add an extra 80$ Canadian dollars to my purchase "
“Hello and thank you for sharing your concerns. Customers must check the box to show they agree to our terms of service before they can purchase. This states:
We do NOT collect brokerage, customs, duties, and taxes for international shipments INCLUDING Canada so please be aware you will be responsible for these charges. Again, we thank you for sharing your concerns.”
"ordering was easy, received the product in a timely manner. thanks."
“You are welcome! Thank you for your 5-star review!”
"The part I needed was easily found on the website and it was just what I needed to repair my 23 year old treadmill. You saved me approximately $2,000.00. Thank you."
“This is the best news yet today! Thank you for sharing this wondrous news and for your 5-star rating!”
"Perfect, Good Product, hi cuality "
“We appreciate your 5-star review!”
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:
“Hello and thank you for sharing your concerns. We received your return shipment and confirmed we shipped correctly. We have attempted to reach you multiple times. Thank you again. ”