"Called and ordered. Spoke with customer service rep and he shipped out my treadmill belt the next day. Was very helpful with sending videos on how to replace yourself."
"Awesome, everything was spot on "
“Wonderful news indeed! Thank you for your 5-star review!”
"They had the replace belt I needed for my treadmill. Working with customer service was easy and shipping is fast."
“We are always happy to be of service! Thank you for working with us and for your positive review!”
"Ordered nordictrack 15si motor board, the harness didn't fit because the wrong part was ordered. The return process was swift but they charge a 20% restocking fee and the return shipping cost is on the customer.
Overall good Experience."
“Thank you very much for your communication with us! We appreciate your positive review!”
"It was pretty aggravating that the package that was supposed to hold a replacement drive belt arrived empty. But I was able to call Treadmill Doctor and a friendly customer service person arranged to have an actual drive belt shipped the next day. Mistakes happen. This one was fixed immediately. "
“Thank you for your 5-star review!”
"New walking belt for Vision Fitness 9600. After proper install, one side of belt was tracking uneven while the other side was straight as an arrow. I removed the belt and measured with a large contractor square and found one side of the belt was cut crooked. The belt works fine and does not rub on any parts. Customer service was notified. I was told the belt has warranty so if it becomes an issue it will be replaced. I would think that quality would be a top priority and they would have sent a new belt. I even sent a video of the crooked belt in operation. It works for now, so it’s adequate."
“Thank you for sharing your concerns with us. We appreciate your communication with us. ”
"Very easy to order the motor from my treadmill. Person I talked to was professional and quickly filled my order. The motor works great!"
“The Doc is IN! Thank you for trusting us to help and for your 5-star review!”
"I wanted to be sure I had the correct part ordered & they mad sure I did.
Thanks"
“We are most happy to be of service to you! Thank you for your 5-star review!”
"I have a very old treadmill & they were able to find me my part "
“Woohoo for the win! We are happy to help!”
"Excellent speedy service. Got the new power board with international delivery. Plugged it in and bike works."
“Great job on the install! Glad to hear you are up and biking!”
"Mike stayed on the phone though the process. great guy great company"
“Thank you for your great call out on our team! We are here to serve and support! ”
"Jimmy is so helpful and knowledgeable and polite. I always ask for him for part orders. "
“Thank you for your great call-out and your 5-star review!”
"Our treadmill needed walking belt and drive belt replaced. Service was completed in a timely, courteous, and comprehensive manner. Highly recommend Treadmill Doctor. "
“We gladly accept all recommendations! Thank you very much for your 5-star review!”
"Search by part number and find the lowest price parts on the internet! Fast and easy delivery. "
“Words of sweet joy to our ears! Thank you very much for sharing your 5-star review!”
"Great customer service! Fast shipping! Package well! Priced well. "
“Thank you for coming back! We are here for you!”
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:
“We truly appreciate your great call out on our service! Thank you for sharing your 5-star review!”