"I purchased a product, and unfortunately had to susequently return it, but Michelle Figueroa was very responsive in taking care of that for me. Great customer service with extremely quick response time. "
"I am a first time customer to Treat a dog. I decided with the good reviews on the product AND 60% off...it was worth a try. But before I got the dog bed, I see a deeper discount of 65% passed my inbox. Michelle Figueroa quickly replied granting me the additional sale price when clearly, she was under no obligation to honor my request. I appreciate and value customer service. Thank you for going above and beyond.
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"Michelle Figueroa instantly helped me with an order. I highly recommend this site. Can't wait to get my husky's bed in the mail!!! Thank you, Michelle, for your quick email responses. You really put my mind at ease when I messed up the online order!"
"Nothing is worse than making a purchase and finding it on sale for a better price the next day. This occurred this past holiday weekend. After seeing the lower price I sent a simple email asking if they would honor the sale price as I had not even received my product yet. Different from most companies, I received a quick response from Michelle Figueroa in customer service with an immediate refund of the difference. No pleading, haggling, or hassle required. Now I look forward to delivery with no buyer's remorse and appreciate the Seller for taking care of their customers.
Sincerely- Ray"
"I purchased the pup protector trunk cover and took advantage of the 50% discount being advertised. A few days later I was telling my daughter about the product and noticed a 60% discount was being offered for the same product by Treat a Dog. I was EXTREMELY pleased with the customer service provided by Michelle Figueroa who gave me the additional 10% discount. Looking forward to the product and thank you for the outstanding customer service!"
"I emailed asking for an additional discount because I didn’t see the extra discount I could have gotten on a purchase online. Michelle Figueroa was very helpful and gVe me the extra discount. "
"Bought a dog bed, which was delivered very quickly. The bed cover had a spot that wasn't sewn so I contacted Treat A Dog and Michelle Figueroa took care of getting a new one sent out to me. I would definitely recommend and use them again for future purchases. "
"This is my first order and all was going well until check out. I tried using Apple Pay via a website the first time and didn’t see the place to enter my discount code before paying. My mistake completely!
Luckily Treat A Dog has great customer service and Michelle Figueroa was able to apply the discount and issue me a refund of the difference. It’s things like this that make me recommend a company to others and come back to see what else they may have to offer!
Thank you so much Michelle!"
"Had a minor snag with my order and sent an email to the company. Received an extremely expedient and delightful response from Michelle Figueroa. Thanks, Treat A Dog!"
"Michelle Figueroa at Treat a dog handled my orfer for a dog bed. I first ordered a X-Lg and before I took it out of the box I measured the dimentions on the floor to see how big it was, I should have done that before I ordered it. Anyway, it was to big so I sent it back and ordered the Lg. Michelle Figueroa took real good care of me and in the end I got the Lg puplounge memerory foam bed and my Lab just loves it. Thank you Michelle Figueroa."
"Hi. I saw an ad on Facebook reflecting 65% off. I placed my order and got less than the 65%. I sent and email and within hours Michelle Figueroa replied and adjusted my price. Very cool! "
" I don’t know how I ordered a product at full price when I had a promo code, but I panicked because I used my credit card and accidentally paid full price. I sent an email, on a Saturday afternoon, explaining the problem. Michelle applied the promotion code and adjusted my balance within 10 minutes of my initial email! My day was made! Incredible customer service! Thank you Michelle! "
"Had an issue with my payment and sent out an email. Within 30 minutes Michelle Figueroa replied back to me helping out my situation and providing incredible service. Already love this company and can not wait to receive my product!"
"Any company can give great deals, but customer service is what takes a company above expectations. Michelle Figueroa made everything pleasant and easy. I will definitely return as a customer due to her/their care."
"After about 2 weeks of use I noticed a tear in the cover of the PupLounge bed cover, right where the bolster met the mattress. Must have been a weak seam. I emailed customer service, and they replied within a few hours. Michelle Figueroa was very helpful, and sent a replacement right away. Arrived 3 day later. Excellent customer service, my dog and I are very happy!"