ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.18/5
Chance of future purchase:
3.42/5
Shipping & packaging:
4.02/5
Customer service:
3.36/5
Return/Replacement policy:
3.05/5
Featured Review


Verified
4/5

2023-04-30

Good pricing, great camera and kit

"TriState Camera had the camera (Olympus TG-6) I wanted for work, and offered a value-packed kit to go with it. The camera was slightly discounted, but the kit is what sold me. I then bought two instead of just the one and my co-worker will get the second one. When I ordered it, I did not notice if it said which company would ship it for them, so when I received a phone call from one of the sales reps, asking for an actual address since it was going to be shipped via UPS, I was pleasantly surprised. To realize UPS would not ship to a mailbox is pretty awesome. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-04-30

Everything went according to plan and I'm very happy.

"Everything went according to plan and I'm very happy."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2023-04-29

Selling used as new.

"Pretty sure I received a used lens & a used lens filter. Never have I seen a lens filter sold with no visible seal & the "Brand New" Nikon lens arrived in a plain white box with a sticker affixed giving a description of its contents & a UPC code. No product brochure. No warranty card. No instructions. Just a box with a bubble-wrapped lens inside. I have one more package coming Monday. Same thing. "Brand New". I did print out the listing of each item I ordered that clearly shows it was sold as "New". I'll wait till after the other package arrives but I know for a fact I'll be on the phone Tuesday. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2023-04-29

Received what I ordered in a timely manner.

"Received what I ordered in a timely manner. Had to ask about shipping info but was answered promptly and all was good."


Verified
5/5

2023-04-28

Great every way!

"Great price, quick delivery, helpful customer service....What else you need?! Def 10/10"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-04-26

Online Purchase

"Was given package options to buy what I wanted and needed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-04-24

Had what I wanted in stock.

"I ordered this same lens form another site, they took my money and three days later I received an Email tellingme it was out of stock. This time I called first before ordering, Tristate Camera had it in stock."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-04-23

Sony WH-1000XM5 - Ben Cohn

"Great price. Good website. Fast shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-04-10

Great service

"I have gone to TriState Camera a few times and they always have the best prices. They send the items quickly and I have not had any problems. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-04-08

The lens looks good and works well.

"The lens looks good and works well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-04-05

Great

"great great great, I am not first time buying from TriState "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2023-04-04

Customer service is important

"Customer service rep (male rep Sunday) that spoke to me I found to be rude and a bit annoyed by me for asking basic questions. Perhaps you should consider outsourcing that department. I’d much rather talk to someone with bad English than a bad attitude :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-04-03

5 star

"easy order, quick delivery, good price, no shipping or tax"


Verified
5/5

2023-04-03

Perfect delivery

"TriState Camera, Video and Computers delivered my camera on time and in excellent condition. I had said something confusing in my order. They called me, and I spoke with a person. He was polite and helpful and allowed me to change the color of the camera. They kept me informed about the progress of the delivery and allowed me to track it. They were perfect!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2023-03-31

Good price, upsold extended warranty, slow UPS delivery, poor tracking, delayed

"Good price on the camera. Got a call and was upsold an extended warranty I probably don't need. UPS delays and incomplete tracking data for several days disappointing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process