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Verified
5/5

2004-05-03

"Ordered 6 port USB 2.0 card. Cost was great and shipping very reanonable ($1.35). Fast service too - Ordered on Friday and received on Monday (CA to VA). For that price the card was obvoiusly generic and didn't have any written installation instructions. It took just a little looking to find them on the enclosed CD. The card works fine. "

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Verified
4/5

2004-05-02

"Turboled is fast and efficient with great prices, quick shipping and great communications. The packing material is not to standard, but was recieved well. I will use them again."

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Verified
5/5

2004-05-02

"There is nothing negative that Ican say about Turboled.com. The entire experience dealing with them and their website was superb. One of my best experiences."

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N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
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Verified
1/5

2004-04-30

"I ordered Two of these power supplies one came damaged and neither had the requested p6 connector for server boards which i had asked if it had it way before i ordered it and was told it did. Then i get the damaged package and was told they couldnt help me til I filed a claim with UPS which most companies do for you. On top of that they today 4/302004 offer to sell me a higher psu with the connector for the same amount as the first one. That is bogus they should either give me money back or send me one with the p6 connector but one of their sales guys told me that last time. They also told me in the email that it would cost as much as the power supply itself to pick it up and send me a new one with what i asked for. They get a bad rep from me and my company for this one not to mention i asked for upgraded shipping and it still arrived a day late and they shipped it the next day not the same day."

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Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
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Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
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Customer service resolving problems
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Verified
3/5

2004-04-26

"Ordering and payment system was excellant. They shipped the product out the same day that I ordered. However, their packaging for shipping was very poor. Instead of using boxed material (to prevent damage), it was simply put inside a bag with two pieces of small cardboard wrapped on two sides. The problem was the sound card slipped in and out of this card board which was had minor damage to metal that connect to the computer case (screws) along with another piece bent. My advice to them is to change their shipping practices. Advice to other consumers, watch what you purchase (this was only a 30 dollar sound card) as your item might be more valuable."

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Verified
5/5

2004-04-25

"Turboled is fast and efficient with great prices, quick shipping and great communications. I will gladly shop there again."

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Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products on-time
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Verified
5/5

2004-04-24

"Ordered a USB 2.0/Firewire PCI combo card. Fairly priced, quickly shipped and WORKS GREAT! Fine buying experience."

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Is consumer focused
Is trustworthy
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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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Verified
5/5

2004-04-24

"I purchased a USB 2.0/Firewire card from Turboled. Install was easy and product works as advertised. Very satisifed."

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Verified
5/5

2004-04-23

"A great experience -- ordered on line on Monday night, received Thursday afternoon - regular mail! I am a home computer user."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
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Resolving problems
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Making decisions on their own
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Verified
1/5

2004-04-23

"Here is a copy of my complaint as I stated it in an email.I HAVE BEEN IGNORED TOTALLY ! ! ! I rate this comapny as a ZERO.I HAVE waited 2 weeks giving this company way more time to reply then any company deserves,I have still not been given any answers.

I paid for 2day air and it took 6 days from when it WAS picked up by UPS.You shipped it on a Thursday I Got it on a Tuesday.
Not what did I pay, $14.03 for.

The product: IBEST 650w (LCT650w)

It seams to be a bare Power supply no 115v power cord and having 12v and 3.3v outlets in the rear is very handy BUT you shipped it with no cables to allow me to use these outlets and the Cables appear to be unique....

I thought I was getting a NEW powersupply not some left behind, open box, that is missing the components the Manufacture states the PowerSupply comes with.

Additionally I was told by your sales rep that the powesupply is discontinued,I contacted LCT the manufacture and there are no plans to discontinue the 650w supply.I am guessing that my order arrived when you where making decisions to not sell that product any more and THAT is why I got a power supply in some old brown box without the needed "Specialty"Cables for the 12v and 3.3v out lets.as well as no 115v power cord

So now I am curious to here your position on these complaints:

Shipping:
Paid 2day air got it in 6days.{Product shipped on Thursday from your location)
Open Box:
Incomplete No cables for Specialty 12v and 3.3 v outlets
and no 115v power supply cord.

I emailed a complaint about shipping. And was told the weekend cant be counted.I may be dumb but somehow I feel slapped by that comment.If you ship on Thursday someone explain to me why I did not get that delivery on Saturday ? I will skip Sunday and ask why not Monday ? Also there was confusion at your store when my money order arrived.I was told the power supply was discontinued no longer manufactured but you would somehow get me a supply.Well I called LCT the maker of the 650w supply and was told AFTER I WAS called back by them that in fact there is no plans to stop the manufacture of the 650w supply.So why did a sales rep at your company tell me that ?

I feel like you are seeing customers as Stupid and not smart enough to have any real reason to be upfront with them................................................
And I am offended.


Overclockers.com Senior Member:diehrd
2cpu.com Member : diehrd
EXTREME Overclocking.com Member : diehrd
AMDmb.com Member : diehrd
Hocp.com Member : diehrd

These sites I listed above are sites that cater to people like myself,We are only several thousands of people who use PRICEWATCH.com on a regular basis.And have forum areas dedicated to vendors.I hope we can work this out in a happy easy way allowing me to let others know that in fact you are a good honest company.
"

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Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
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Verified
5/5

2004-04-23

"Ordered a USB 2.0/Firewire combo card and Got it last week (saw the deal in fatwallet forums) - works fine. Fast shipping and card is working fine so far."

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Verified
5/5

2004-04-22

"I ordered a couple fans from these guys. They had the cheapest price on Pricewatch for 80mm case fans that were 1). Branded and 2). Not for sale by one of the usual crew of ripoff artists that populates the first page of any search result on Pricewatch. They arrived 6 days later, and I look forward to mating one of them to a 60mm case fan adapter for my ghetto workstation. I'm pleased with what I got for the price I've paid. I encourage people to take a look at the smaller shops sometimes, rather that automatically buying everything from Newegg and paying a bit too much for shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
N/A
Overall technical support
N/A
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5/5

2004-04-21

"Website calculates shipping charges as you go, and they've always shipped my orders on the same day."

Detailed Review Benchmark + -
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Verified
5/5

2004-04-20

"This company really knows how to set up a web site. The pics were set up to show every aspect fo the product and i recieved exactly the product i saw in the pics. No games, just straight up business. Two thumbs up."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
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Verified
5/5

2004-04-19

"I didn't have any problems with their service, though I didn't run into any problems. Generally a company is best judged when something wrong happens (like RMAs, shipment issues etc.), but Turboled did get my product into their system immediately and it was sent immediately. Can't ask for more than that really. I ordered only a couple round IDE cables, but it was still very professional on their side."

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