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delivered as listed
"Purchased a Fenda Extenda. Timely arrival. Fits!"
Customer focused
"The title pretty much sums it up, and as a customer, that's all I really want to know."
Good product, price, and service
"I ordered the needed rear mount for my BMW after a helpful conversation with one of their staff and ordered the correct unit.
The fit and finish complimented the bike and my Givi top case perfectly.
The best part was the price, it was on a special with about 60% off and got it in a couple of days."
Great source of adventure bike supplies.
"Nothing but great service with Twisted Throttle."
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Great company
"I'd purchase from again. Good prices and service."
Still waiting for delivery
"Ordered March 13th. Still waiting for my delivery. No news about when it will be delivered. I order parts all the time from the UK. It is delivered by mail from the UK. Why don't you allow orders from Canada and deliver by mail. "
Ordered Aprilia tuono's frame sliders
"Quick shipping and item as described"
Brilliant
"Reliable dealer with quality products"
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Need mounting racks
"I purchased SW motech side cases for $1200 and got them in a couple days. It’s now been 6 weeks and I still don’t have the mounting racks. I’m supposed to leave on a mc trip in 5 days on my new Vstrom 1000. The web page should have said the racks were not available so that I could have ordered another product. "
A rep from Twisted Throttle, twistedthrottle, has responded:
“We are sorry for the delay in ordering the product. Products like this are configurable, meaning while on one product page, you can use drop down menus to add other products to your order to go with them. When you proceed to checkout, you are brought to the shopping cart page where stock status messaging appears with each line item. After checkout, your order confirmation will show a snapshot of the stock status messaging at that time as well. We are sorry to hear about the frustrations. We are working to set up a new backorder notification system for our customers for the initial stockout with ETA, then follow up messages with updates thereafter. We understand it is important to have this information and will be making changes to this system as well as the online order status lookup in your My Account page in the near future.”
Waiting on backorder.
"I have been waiting for a back ordered fender extender for a month now. I was forewarned that it was a special order but I'm surprised at how long it's taking. Not the fault of Twisted Throttle."
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Small hiccup, but all is good
"I ordered a front and rear tire, as well as some handguards for my BMW R1200GS through the Canadian Twisted Throttle site. Although items were all out of stock, they were able to get them in an my order was shipped out in a few days. However, it was shipped with two front tires instead of a front and a rear. I called TT and they immediately emailed me a return label to ship the extra front tire back to them, and at the same time they shipped out the rear tire to me that I had originally ordered. Despite the small hiccup, TT did a good job of quickly correcting the error with no headaches or drama. Well done!"
Great!
"Very satisfied with my order!"
Item not in stock, never told so
"I ordered these R&G foot blanking plates for my 2015 Honda CBR600RR and after 2 weeks of waiting I emailed them. They said they were out of stock even though their website said they had them in stock. I got no communication from the company and the only good thing about this was that I got my money back..."
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A rep from Twisted Throttle, twistedthrottle, has responded:
“We are sorry to hear about the frustrations. We have recently changed our ordering system and are working to set up a new backorder notification system for our customers for the initial stockout with ETA, then follow up messages with updates thereafter. We understand it is important to have this information and will be making changes to this system as well as the online order status lookup in your My Account page in the near future.”
Customer service
"Needed to return an item because it did not fit my particular bike. Twisted Throttle staff worked with me to resolve the issue and ensure an appropriate substitution. All done in a timely manner."
What happened to Twisted Throttle?
"Delayed orders, no feedback?....
Twisted Throttle was an easy company to buy from in the past,....something’s changed, and it’s not good."
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Product Returns/Refunds/Exchanges
A rep from Twisted Throttle, twistedthrottle, has responded:
“We are sorry to hear about the frustrations. We have recently changed our ordering system and are working to set up a new backorder notification system for our customers for the initial stockout with ETA, then follow up messages with updates thereafter. We understand it is important to have this information and will be making changes to this system as well as the online order status lookup in your My Account page in the near future.”
A rep from Twisted Throttle, twistedthrottle, has responded:
“Hi Rafael, We apologize for the delay with your order due to the back order from our supplier in Germany. We have upgraded your shipping to overnight to cut down some of the arrival time and have made other accommodations which we sent to you via email in an effort to make things better for you.”