"After online reviews of components, I recently sources some accessories for my new S1000XR. Shipments were timely as as promised from Twisted Throttle - and help line advisor was also knowledgable about the products listed to ensure I got the right stuff. "
"Excellent service, quick deliver and a fair price for quality products."
"I ordered a variety of items- did wait a bit for all back orders but wasn’t in a hurry. Shipping was quick once stock was in. Pleased with products. "
"Delivery dates were not respected and had to call to get the material back order to be put as a priority. Got dispatched to the usa call center once but the gentleman helped me the best he could for my canadian order."
"Excellent product received on time. Perfect fit on my BMW F800GS."
"Ordered a rotopax fuel system. They told me it was going to ship on a certain day. After a few days past that date i followed up. They told me it was held up and should ship on another day. A few days after that elapsed i followed up again. To get the same bogus story and that it would ship at a later date once again. I said eff it and pulled out of the transaction... which was good because i got it for cheaper locally"
"Need some tech info, left a recorded message, and a few hours recieved a return call. I was unable to answer but the person gave a very detailed reply that enable me to correct my install so that everything worked like it should.
In my book, that is a notch above."
"Delivered quickly, kept me updated, and product was as advertised."
"Excellent Service when ordering over the web and a quick and knowledgeable response for phone inquiries. "
"Fast shipping and great price. "
"I ordered quite a few items to accessorize 2 2018 GSA's. Rather than wait and send the items all at once they were shipped to me as Twisted Throttle received them with free shipping each time. One item would not fit one of the bikes as it was a lowered model and I was able to return it with no issues whatsoever. I will definitely order from Twisted Throttle again."
"Wrong sizes quoted originally but corrected and good friendly service following initial error"
"TT shipped mounting bracket a month before finally sending the prime item."
“Please accept our apologies with the delay in your order processing. We are revamping our Purchasing team and processes to improve our supply chain and communications to customers so we can avoid situations like this going forward. We have added new staff members and are making various improvements to our ordering frequency and demand planning, specifically. Please let us know if there is anything else we can do to help this situation.”
"I have been dealing with TT for many years and each time I order something I can reach customer support to ask technical questions to confirm if the part will fit my motorcycle... Sometimes a part is on back-order; TT make sure I understand that before I decide to buy it anyway and how long it will take before it arrives.
Twisted Throttle / Vicious Cycle (Their Ol' name) are still in business today, and even expanding because they put the customer first every day ! Great selection of parts from great companies ! Great service and rapid shipping/tracking and flexible payments... My experience over the years with Twisted Throttle is on my short list of great online shopping !
Cheers,
JG Corbeil
Montréal, Québec"
"Product came quickly and was exactly as advertised. "
A rep from Twisted Throttle, twistedthrottle, has responded:
“We apologize for the delays in sourcing and processing your order. Our call centers between the USA and Canada are currently merged so that our customers are more likely to reach someone in the event one subsidiary is totally busy with inbound contacts. We have felt this change would improve our hold times overall and allow us to service more customers, more quickly. We are also working on our notifications systems and supply chain to optimize the customer experience and our own processes.”