"US Auto Parts turned in an amazing performance:
1. I saved over $200 on an Audi A4 power steering hose;
2. The part appeared at my house in less than 24 hours after I ordered it;
3. It was the right part--actually fit on the car;
4. The shipping was free.

It really doesn't get any better than that. Bravo!"

" It is always good doing business with this store. I always shop here . Parts arrive within a couple of days.I've never had a complaint or problem. Keep up the good work. Thanks..."

"The site is very easy to use to finding specific parts for the application. I even used the on line help and was extremely pleased with that experience. The agent was extremely helpful in assisting me to make sure that I ordered the correct part. The pricing is nice too with it being a lot lower than any national parts chain. I was a mechanic/restoration-bodyman specialist professionally for 15yrs. and just do it for a hobby now. I wish I would of had this site available to me many years ago.The only thing that could make it better would be a little faster delivery service. The first two times I ordered I received my parts in 2days which was fine. This last delivery took 5days and was hoping I would of had it in 2days."

"Great prices on power window switches for Mercedes,received in two days"

"Nice prices,but some slow deliveries to Bongo"

"I ordered an oxygen sensor prior to my currant order and got it within 2 days so, when I needed a fuel pump I ordered it from US Auto Parts. I will use them when I need auto parts. The shipping time is very good & the prices are good."

"Products arrived in good order. "

"I placed an order with US Auto Parts at about 1 PM on 3/16/11, it took the company 3 hours to process and approve my credit card, it took them 26 hours to process my order and another 4 1/2 hours to deliver it to FEDEX.
Order Number: 10162859
I wrote to customer services making my dissatisfaction know to them, they have yet to respond, it has now been a week. I am not happy and will do my best to find another source when I need auto parts."

"I have alot of good thing to say about this company, price availably of product and delivery is outstanding"

"Wonderful product, it's the exact match and receive order as stated. Thank for your assistance in placing my order."

"i recieved my wheel hub in just a few days the part worked good i would recomend ordering from us auto parts"

"Huge selection of parts. Customer service is very easy to deal with and eager to match the lowest price available. However, they need to tighten things up a little by decreasing the amount of time from order placement to shipment. Other vendors I have dealt with ship much quicker."

"good parts at reasonable prices. Prompt shipping. Return policy is terrible. If you have to send something back plan on paying the postage because they aren't going to. Customer service goes out the window when it comes to returns. I bought from Discount Car Lights which is part of US Auto Parts"

"I bought two parts from US Auto Parts and gave them a core deposit for each part. I returned the two parts, and have not received my full deposit back, missing the half for one of the parts, $73.20 although the parts were returned, with delivery tracking by FedEx Ground on 12/7/10, and it was signed for by JReggie on 12/8/2010, Tracking #468658715043920. I have sent literally dozens of emails, and keep getting ignorant responses saying they owe the money, and have to refer it to supervisors in accounting, which they fail to name. The Customer Service staff of US Auto Parts is incompetent to handle simple matters, and the Accounting department is completely non-responsive.

If you value your time, better off paying a few percent more and not doing business with US Auto Parts. A more reputable, competent retailer would have saved me a lot of aggravation.
"

"Service was excellent. The parts are exactly what I ordered and I am happy with the quality and price. The only concern I had was that parts are sent and arrive individually packaged from different sources. I wasn't aware of this until long after I ordered. As I pay $1.30 per package that arrives at my mail box it added some extra cost to the order, but it was minimual

WHen I did phone for assistance I was greeted respectfully and I was very impressed with the level of service I was provided. I have and will continue to be a customer. "