"Easy ordering.Lot of Parts to choose from. Quick prosessing of order and fast shipping. Only took 3 days to have the part in my hands. Will use this seller again."
"Excellent service. Great prices. We had a problem with one of my orders. It is a common problem and you can check me on this by going to any auto parts store and asking about parts for a Jeep Cherokee. Without exception, they will check you to be sure you know the difference between a Cherokee and a Grand Cherokee. It's very annoying but it reduces the errors such as occurred with my first order from US Auto. That's right, they sent me a part for a Grand Cherokee Laredo instead of the Cherokee. So I told them about it. They sent a paid shipping label, refunded the whole cost of the wrong part (including shipping, etc. THE WHOLE COST) and gave me a discount on the correct part. They understand plain English and the conversations went well. Parts arrived quickly and are good quality."
"U.S.Auto Parts was helpful and courteous,would definitely shop there again."
"Ordered body parts for my Ford Fusion. Prices were excellent. Deliveries were well within expectations. "
"The auto parts ordered were delivered in a timely manner and were securely packaged for transport. When they arrived, all parts were located and in excellent condition. I would and will order from US Auto Parts again for my auto parts needs"
"Ordered and received my replacement shock absorbers in good condition and earlier than expected. "
"Price was great and it shipped extremely fast. I had my new rotors and pads within 2-3 days! "
"Timely delivery and the products were what I asked for."
"This time my experience was very poor. Usually us auto parts is very good. I ordered a grill for a toyota yaris from them. When I ordered the part I didn't get an order # waited a week then called in a received the order #. Then the cust svc rep told me the part was out of stock and they would give me a different manufacturer. They then told me I had to pay for the new part b4 I could get a refund. When I declined they declined to give me a refund. This has been my worst experience withthem thus far when all prior transactions have been outstanding. I hope they come correct and resolve my issue or I will no longer be recommend them to anyone and I will start talking very poor about them"
"I was very pleased with the service i got from US Auto Parts the prices were great and my parts showed up in a couple of days. The site was very user friendly and I will definitley order my parts from here anytime i need something else."
"This is the second part I ordered this month. Both arrived promptly and were as described. The link with installation tips is a very nice touch."
"Very fast and efficient, have my parts on time..."
"Disappointed - I ordered a set of parts for repair of a Jeep. On the day the parts were to arrived I scheduled a repair bay to do the work but only received one of the items. I did receive a call from customer service telling me the other items were not in stock and I would be refunded the money and I could place the order again in 2 weeks when they thought the parts would be in stock - Very Disappointing.
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"I believe this merchant is intentionally attempting to defraud people of their money through shipping wrong parts and then charging 're-stocking' fees. I can't speak for anyone else, but this is what seems to have happened to me. First they shipped me the wrong part, then they shipped me the right part twice - but they charged me for all three parts - and want ME to pay to return the undesired parts, costing me to lose about sixty out of three hundred bucks involved - and the part I wanted only cost a hundred bucks to begin with. Take your business elsewhere, their customer service is rude and will not admit they made a mistake. To top it off, the quality of the part is questionable as well. I purchased through this outfit in the first place because I thought they had a good medium-range replacement part, but it appears they took my medium-range money and ordered a low-range part to be delivered to me. At any rate - my advice is to STAY AWAY from US Auto Parts. I have lots of experience with phone and online orders, and I have NEVER seen a mess like this. At this point I have sent them an e-mail detailing every step of the transactions and pointed out their mistakes - and now they refuse to communicate with me anymore. They refuse because they know they are wrong, but they want to hang on to my money!"
"The quality is excellent, you always can have a great price from them compared to other stores. I would continue buying from US Auto Parts, because they have never failed to me."