"5/28/03 I have been contacted by Upgrade Nation and they say there was a shipping error and have offered to replace/refund. I expect that once this is resolved I will change my rating to a much more favorable one. I did not want to leave a negative post here when it appears thay are trying to resolve the matter.
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I ordered a Netgear RP114 Router w/switch. The invoice and packing list showed an RP114, but without asking if they could substitute, they sent a Netgear FR314. The RP114 supports DMZ while the FR314 does not. The FR314 appears to be an older, non-supported model. I had a hard time finding it on the Netgear site.
Upgrade Nation did not answer my emails about this and now their 48 hour RMA timeframe has passed. Their packing list says there is a 15% restocking charge and shipping is non-refundable.
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"Ordered the product on Friday and had it Monday. I was amazed. That is fast shipping. I will do business with them again. Prices are very good and the shipping is not a ripoff like some companies. This is a good business and they have very nice people."
"Good prices, easy online order forms and fast delivery. Product works well, no complaints. Thank you! Highly recommended! Will return!"
"I ordered some Samsung RAM from Upgrade Nation. Their website indicated that it was 256 MB DDR PC3200, with a latency of 2.5. When it arrived, I noticed that it was actually 3.0 latency, which is not as fast as the 2.5. I called Upgrade Nation, and they discovered that their website was incorrect. They offered to send me 2 sticks of GEiL 2.5 latency memory, which I considered to be even better memory, because it included heat-spreaders on the modules. On top of that, they overnighted the new memory to me, and included a pre-paid mailing envelope for me to return the Samsung memory. I think this is exemplary customer service, and I wanted to rate them accordingly. Thanks, Upgrade Nation!
Jeff Banwart
Eureka, IL"
"Today I got the 128M RDRAM memory. The quality of the product is no problem. But I am surprised with the money I finally paid. The Canada Customs and Revenue Agency charged me GST+PST+handing fee. If I bought it from here (Canada), I would pay less CAD$30 (total CAD$183). So I suggest Canadian customer don't buy any goods from US on Internet. You cannot know the final price at all."
"Item arrived promptly and in excellent condition. All in all, an excellent experience."
"It was so easy to place my order. The price was exceptional and I di search a number of other sites prior to my purchase. They promptly acknowledged my purchase within a matter of minutes including the shipping tracking number. The product arrived in 6 days and I am extremely happy with the result. Would defenitely shop here again"
"I had a reasonably good experience with Upgrade Nation. I ordered 1 GB of RAM for my Dell (Rambus RDRAM, PC800, manufactured by Samsung). The price was so low at the time ($475) that I was a pretty suspicious. But I bit, and everything went smoothly and promptly. My only nit is that the vendor is not communicative - I received only 1 e-mail confirming my order. (I wonder how responsive they would be if the product was defective, or something else went wrong.) But on the whole, I am very satisfied with my purchase, and would consider ordering from this vendor again."
"I bought an IBM microdrive on April 7, it arrived on the 11th. The price was $188, the best on the net that I could find, and the shipping was only $5.00 fixed rate: not the kind of handling and shipping rippoffs that one encounters on other sites. I would use them again."
"ordered geil value ram and got samsung so i'd say i got a little gypped, i don't want to send it back and wait another couple week so i'm keeping it.
i kinda figured something like this would happen because of the price but i ordered it anyway against my better judgement.
from my experiance upgradenation is great for ordering most parts but when you want something really specific i would recommend paying more and buying elseware"
"Product was as advertised and received in a reasonable period of time. Best price I could find on the web."
"Wow, great service and very quick delivery. Great price and selections. No problems at all. Will buy from again"
"I have read a few bad reviews but I have nothing but good things to say about Upgrade Nation. I ordered 2 sticks of geil at 8:30pm on tuesday night. My jaw almost hit the floor when the fedex guy showed up thursday morning. So as far as timely processing of the order and shipping I'd say A+. It just so turned out that one of the sticks were bad and I rma'd it on tuesday night. That thing was back here on friday. That is very fast on an rma so I give another A+ for the service/rma deparment and would recommend Upgrade Nation to anyone."
"for the product I needed, they topped everone, even with overnight shipping they were cheaper than the other lowest place at pricewatch (5 pieces of Geil Ram). then one was bad, not their fault, but they sent me the replacement pronto, overnight, advanced replacement!!!! Now I'm not saying that they do that with everyone, but I imagine if you are nice and respectable you will get respectable service. -Top Notch."
"Very prompt delivery of product. Customer service extrememly courteous and informative. Product installed with ease and overall satisfaction= highly satisfied. Would definitely do business with again. Keep up the good work!!"