"Excellent company and great prices! After I received my order, I realized I ordered the wrong part. I emailed them to see what my options were as far as exchanging, even explained it was my fault. They took the wrong parts back without issue and sent me the correct parts at no charge to me, even though they were insignificantly more expensive.

Overall a great company to do business with and I will definitely do business again! Not to mention their low prices, which is why I chose them in the first place."

"I ordered a memory stick from them and it arrived 3 days later and worked great. It was protected well in bubble wrap. Their prices are very low. I will buy from them again in the future."

"I purchased a Seagate 160 GB hard drive from this bunch at the LA computer show last month. When I attempted to install the drive in my computer I found the drive had almost 10,000 hours on time already logged plus a slug of bad sectors. In other words the drive is complete junk and worthless. Nowhere did it say this was a used drive, nor does it say so on the receipt. Beware what you buy from these people I am not a happy camper.

Hap"

"These guys do good stuff. They are my hands down choice when shopping for budget system memory & HD's. Never had to do an RMA with 'em yet, since they always send what they say, when they say it, and it works, but if customer service is comparable to their service it should be be fine."

"So... here's my story for 4/20. Order on 4/18, expecting 1-5 days delivery, got it on 4/20. yup, THAT fast. After reading all the reviews, I was a bit skeptical. (the Website design didn't look too professional either, sketchy i know) However, I opted for a name brand Kingston RAM instead of the mystery bag maybe its samsung maybe its not cheaper choices. BEST PRICES, FAST DELIVERY! Here's to 4/20 and Upgrade Solutions!

ps - will repost if something goes wrong, but I expect top quality... give them a chance!"

"Ordered a WD Raptor 74GB drive. Unit shipped was REMANUFACTURED, not new. I called to complain and the store said, "we did not advertise it as new". And, "see the letters 'rfb' in the middle of the description? That means refurbished."

The description, verbatim:
"74.0 GB Original Western Digital Raptor SATA 10,000 rpm rfb, 8mb Cache/Buffer, Model WD740GD (* SPECIAL PROMOTION* )""

"Received a reconditioned hard drive, however no where on the website it was mentioned that their hard drives are not brand new. Sorry way to do business."

"Upgrade Solution sells many used hard drives, in addition to their new ones. You may need to read carefully on their site to determine which drives are new and which are refurb. That said, I have ordered a refurb drive from them 4 times with no problems. Drives have always arrived within a good timeframe, and they warranty their refurbs for a year."

"first off i would like to say that they advertised free shipping. when i went to order, no free shipping was available. i called them monday and was able to get the free shipping. 2nd, they advertised major brand ddr333. i recieved a brand called Kahlon. i never heard of the company, called and asked the representative and she said she never heard of it either. so i go to return it asking for samsung. they wrote me back and said their only have elixir and hynix and they were sorry to hear that the Micron memory wasnt compatible with my system! i told them i can wait if they have plans to get some more samsung ddr333, otherwise to send the elixir. lets see if they can at least do that right.

Update
they sent me some elixir and system is running fine. still very angry they did not refund me for sending the crap RAM back. buyer beware of these scam artists!"

"Package arrived in good condition but 2-4 day delivery didn't make it on time. Today is the 17th. Ordered on the 10th. Oh well... Upgrade did have the lowest price on the hd I was looking for."

"I ordered 2 sticks of 256mb SDRAM, low density. I'd had trought from another vendor getting RAM that worked. I ordered from the internet, never talked to a real person and the RAM was delievered on time by Fed Ex and it worked properly right out of the box. I would buy from them again."

"Order two sticks of 128 MB PC100 RAM from their web site for $20 dollars less with shipping than Newegg. Received confirmation and tracking number emails very quickly. RAM was packed in a static bag with plenty of styrofoam peanuts. They actually shipped ECC RAM when I was expecting non-ECC RAM which was OK of course. Would buy from them again."

"I ordered a Western Digital 250GB SE hard drive. It was shipped fast, arrived within a few days, was packaged well and is working perfectly. I also recieved a tracking e-mail from them when the item shipped. I would definitely do business with them again."

"I have ordered ECC Registered PC133 RAM from this company three times. Their prices are low, shipping is quick, and the customer support is great. All 3 times the RAM came in on time in static bags as well as in a peanut filled box. And their prices couldn't be beaten on pricewatch. One of the sticks was DOA, i requested an RMA (very easy to do), sent it back and they sent me a replacement...no questions asked, no reasons needed!

I am impressed by this company and will continue to do business with them in the future. "

"Purchased an Athlon XP 1800 for a budget system. Their price was good for the item, and shipping charges were reasonable. The product arrived in the expected timeframe, and was packaged well. Unfortunately, the processor was DOA, and I had to pay to ship it back. My refund was processed quickly, and their customer service was good, but I'm still out 12.00 in total shipping charges and had to purchase a replacement locally. "