"WOW! Vann's exceeded my wildest expectations!!Great outfit!
I always check for the lowest price before I order photo equipment, but I also always find find the same old "scam" outfits from Brooklyn grouped at the bottom many dollars under all the legit companies.
I wind up ordering from a reputable NYC company like B&H, 17th Street or Adorama. Those places you know you can trust.
Well, there was Vann's, a company I was not familiar with, but with a "9" rating and only $5.00 more than the "scam" outfit and still $50 to $100 less than the above mentioned NYC stores. Plus they had "free" ground shipping.
I decided to take a chance.
I ordered a Panasonic FZ10 at 6:15PM EDT on Tuesday. I opted for 2 day air at a reasonable cost of only $16.40 extra. That was less than ground shipping at the scam places.
Vann's was FAST!
Within 10 minutes, I had received 3 emails; an order confirmation, order approval, and notice of shipping approval!
No anoying phone call, ever!!
I hoped it would be shipped Wednesday and I'd have it by Friday, but figured on a Monday delivery to be more likely.
The next morning, Wednesday, I noticed that at 4:41AM I had received a Fedex shipping notice. It said my camera was to ship on Tuesday. I figured that was a typo since I ordered so late in the day Tuesday.
Well, later that day, Wednesday, Fedex attemted delivery! 2 days before the earliest I expected it and only a day after I ordered it via 2 day air!
I am very impressed by Vann's and Fedex!
I had to leave the signed delivery notice on the door and they re-delivered Thursday.
The camera was "Brand New", nicely packaged with USA warranty.
What can I say?
I got only GOOD SURPRISES from Vann's!!
I highly reccomend them as I will definately buy from them again!!

Frank in Atlanta
"

"Highly recommended. Super fast delivery. Chose 3day saver and got it the next day. No problem with product on arrival. The product is great. One of the best purchasing experiences."

"I purchased 2 Panasonic Fz1 cameras from Vann's, and am very happy with my purchase. The cameras were as advertised and I am sold on Vann's....Tim"

"Very, very satisfied.
I called www.vanns.com to place an order for Panasonic DMC FZ1K digital camera on 30th Mar. The sales associate was very cheerful, polite and knowledgeable. There was no high pressure selling for any accessories. He did ask me whether I am interested in spare battery and/or memory card but he accepted my ‘NO’ and quickly processed my order.

Immediately after this, I received 3 emails in a row (within 15 minutes, first one giving me the complete order details, second one about order acceptance and credit approval and third one for shipping approval.

In the mean time I came to know that the same camera is being offered for $15 less at some other Internet shop. I vanns for a price match and they instantly agreed to it. Within 10 minutes I got an email from vanns confirming a refund of $15!

By evening I got my UPS Ground tracking number also.

I received my camera on 2 April that is within 72 hours!

Everything was in perfect shape and condition, very good packaging. Clear-cut invoice with camera serial number mentioned. And needless to say the camera was brand new, factory sealed, with full USA warranty.

I am extremely happy with this purchase. Vanns offer Very competitive rates, clean transaction, no pressure sale tactics, fast shipping,genuine products.

I will buy more from vans in near future. Highly recommended.




SUhas Gokhale"

"Ordered the Panasonic Lumix FZ10 digital camera from Vanns. Excellent price, and I chose the free shipping promotion/option. Rec'd an email that same morning of a problem with my order, so I called Vanns. Don't recall the cheery guy's name I talked to but he said the credit card info did not compute. So I called the card issuer and verified my address info. Called Vann's back and he resubmitted the info, which went through this time. Someone at Vanns perhaps "fat-fingered" the info the first time through.

Anyway, very excellent transaction! Ordered and shipped Wednesday, arrived the next Monday, the guy I spoke to on the phone made NO attempt whatsoever to "upsell" any other product to me(perhaps upselling is only a New York-New Jersey thing, Vanns is in Montana! hehe), and the price was terrific for such a recently released item.

Based on this first experience with Vanns, it will not be my last.

Thanks Vanns, and reseller ratings!

kurtis"

"I ordered a Panasonic FZ10k 4MP camera from them Thursday night. 5 Minutes later I had order verification and approval in my mailbox. Friday morning I got a call from Mark explaining that the camera was out of stock "Inventory Problem" but they should get more on Tuesday.

Since I needed the camera for this coming weekend I asked if they would upgrade the shipping so it would get here at the original time. Got an email back in about an hour that said they would 2nd Day Air the camera to me as soon as it was in stock.

I checked last night and the camera is halfway here, planned to arrive a day before I had originally intended on.

They have excellent prices, but they take care of their customers even better. I have absolutely no reservations at all about ordering again from them."

"I purchased a JVC camcorder and i recd it on time and the packaging was perfect. I will defn. buy from them again."

"Bought JVC GR-DV800 camcorder at best possible price on internet. Camera came 2-3 days before in perfect packaging. Extremely happy with my first purchase from the Vendor and will buy more stuff in future "

"Absolutely the worst company i have dealt with online.

I purchased on jan, 21, 2004 4 bose lifestyle 50 systems.($9412.00) they charged my credit card and I was expecting to gte the tracking number soon and order more equipment later once the first ,shipment arrived since it was the first time i ordered online.

First they called , emailed and verified EVERYTHING (which is good and i liked this) it was for my protection but as i found out later more for theirs....

Once they knew that i was safe and legitamate they secured the money charged the credit card took my money and did not ship the merchandise.

i called and they said that they will ship it out tomorrow,

the next day i called and they said it was on hold. then they said they cant ship it but no reason why. I was disconnected and phoned back, they put me on hold and then 41 min later disconnected.

I called back and then they said they do not want to sell them, i asked why and they said that they cant, i asked why do you have them online for sale they hung up!

then i received a email stating that the purchase will not be shipped today and that i have to call.

I called a 6th time and they put me on hold for 20 min (AT LEAST) and then told me they are going to cancel the transaction and that they will refund the money on the credit card.

I told them they should not charge my credit card for money in their bank to float their accounts and i wanted the credit that day, they said it would appear on the next bill.

they took the $9412 from me and i want the refund NOW!!!!!!

I will dispute the charge otheriwse and the manager man told me he doesnt care what i think because they are big enough that what i think is not important.

I will make sure this little guy is not pushed around and tell everyone about this company.


I have also fouond out that there are alot of bad complaints about vans and that they rigged their rating on other forums to seem good.

I will start a new website and post it here later for anyone else that has had these problems ..

beware if you are not big you may get swallowed....

DO NOT RECCOMMED VANNS TO ANYONE!"

"Best price around on a JVC HR-S5902 VCR. Special included free shipping to NJ , quick acknowlegement, rapid shipment and overall efficience in dealing
with this outfit,. Never any 'games', out of stock lines, just reliable honest service that is superb
Great to deal with .. 100$ legitimate"

"First time buyer. Never heard of them until I was reading there ratings from here and BizRate. Good word of mouth was all I had to go on. The price was great for the turntable I was looking for. Took the chance and rolled the dice. Provided instant verification and by the days end, had a tracking number. The package showed up two days early. Wow!!! No calls were needed and completly packaged well.I'm if there was a need to call Vann's, I would bet I would get the best help support. Oh...I paid $130 for a $250 Sony PS-LX350H turntable. Bought a 3 year warranty, shipped to the door for $160. That is the best break I've had in a long time. Thank You Vann's!!!"

"I ordered a JVC HR-S2901U VCR from them and it works great. They didn't ship my order since my credit card and my new address did not match (I had recently moved). They emailed me to let me know about the problem and needed me to confirm the order regardless. They really impressed me with this kind of customer service and security about my credit card as well as the shipment. I would be inclined to do business with them again."

"These guys delivered as promised! After a previous attempt to buy a digital camera from several different companies online I was reluctant to purchase online again from anyone. AFter reading the several reviews on this online seller I decided to give it a try and purchase a Kenwood HTB-505 Home Theater system. They offered free Ground UPS shipping, emailed me the tracking # after my order was placed online, and after holding my breath for the next few days, the system was delivered as promised! I was so happy...I wish all these online companies were like this. I didn't receive a phone call from them trying to upsell other products or accessories either. This no-hassle experience makes me feel that I can contact them again in the future and being a female shopper I feel confident that I wasn't taken advantage of. I'm a happy camper.......cat"

"Extremely courteous contact(yes,a real live person!) within 2 rings.Verified that the merchandise was in stock immediately and assured me it would ship out monday(order placed on saturday)
Also may I add that they pricematched B&H Photo's online price for the receiver I ordered(Kenwood VR-7080) without any hassle at all!
Upon requesting 2 day UPS delivery,the salesperson recommended to just go with UPS ground(free)and save the $40 since they are located in beautiful Montana and shipping ground to Washington state would not take much longer than 2 day UPS.
This is a preliminary evaluation and to be continued(edited) upon receipt of merchandise,but sofar I give these guys a 2 THUMBS UP rating.
Monday 5 July:Received UPS tracking #
Thursday 10 July:Received merchandise.Packaged well within an outer shipping box with padding,although inner factory box was torn and crushed in some places,the merchandise arrives intact and functional and was brand new.
7 days from order 'til delivery and that's including 2 weekend days and FREE UPS ground shipping.
I'm satisfied with my purchase and it's delivery and can only highly recommend VANN's to anybody."

"Vanns is a very respectable company to do business with. I bought a new JVC XVSA600BK DVD player for a awesome price due to free shipping. It arrived very well packaged and undamaged. All transactions went smooth. If your not looking into price matching, refurbished items, or used items, then you can't go wrong."