"Due to a confusion in the item desciption, the product I ordered did not have the features I wanted. The Vanns survice support answered the phone on the second ring and were very helpful. They readily agreed to a return, and I had the return authorization labels within 10 minutes. I would certainly shop here again."

"I have purchased several item at Vanns( two Panasonic cameras and a Panasonic dvd player) and have always received really good service, prompt answer to emails and great back up service. I will shop here again whenever the opportunity permits because of their competitive pricing and professional attitude. They are not located in a big city and have a really nice attitude towards customers."

"The good part:
I bought a Panasonic TH-50PX60U 50" plasma TV from them. Ordered Friday, was delivered the next Monday by USF Reddaway. Showed up in fine condition with no damage to the box or contents.

The problems:
I ordered early in the morning so I got a "shipped" email from Vanns before 10am. No tracking number was included, but the email said the I would get an email with the tracking info "usually within 24 hours of receiving this email" come Monday morning I still had not received my tracking info, so I called Vanns, NO PROBLEM GETTING THROUGH TO CUSTOMER SERVICE which was nice, but the person I talked to said that they would email the tracking info that day.

A few days before I ordered I called Vanns (to see if I could actually get a human on the phone) got through instantly. I asked how long it would take to ship the TV I was going to order, they said 2-3 days.

By 1:30pm PDT, I still had not received my tracking info, so I called again. They informed me that No I didn't receive it (thanks) because they didn't receive it (consider the ball dropped). So she got my tracking number. I hung up, and tracked my order, I am at work, an hour away from home.

IT WAS ARIVING THAT DAY!!! (Monday), well that's great but I am an hour away, and was told I could expect it Tuesday or Wednesday, so nobody was home.

Called Vanns back, they were a bit snippy, making excuses, but were still helpful, said they would call me back with more info.

about 20 minutes later they called and said it would be at my house at 3pm, by now it was 2:10, so I had to rush out of work and get home.

Got there in time to take delivery.

So everything did work out, but I believe it should have gone much smoother.

When I first called Monday I was told there was only one person that could give me the tracking number, bad idea.

Vanns misinformed me of when to expect my TV, and never (still haven't) sent me my tracking info like they said they would.

All these problems were mostly mitigated by the ease of access to their customer service, and their effort to help, which at that point is what I expected.

I can't, in good conscience, rate them with a "Very Satisfied" because it was VERY frustrating, but if you stay on top of the shipping issues, you should have no problem.

I have also ordered a DVD player from them in the past, with no problems."

"Shopping at Vanns.com was a very plesent experience. Their price for the Sony speakers I wanted was the best on the internet and then they had free shipping. The order was easy to make, then they informed me the order was oked and ready to ship, sent me a notice & FedEx tracking number. I ordered on Monday and order arrived on Friday, now that's super service from Montana to southeast Kentucky. I will shop with Vanns.com next time I need a product that they sell. I highly recomend Vanns.com to anyone. "

" I did everything from their website. Got a confirm email, then a shipping email with UPS Tracking #. Arrived on time. Would definately purchase from them again!"

"Placed an order for a sony projection lamp and was expecting it to arrive within a week, ground shipping. On 4/6/2006, I get a call and email from vanns saying my package went to another customer and I may be getting his package. The other customer got his package and my package. Was told my item would ship out next day thru 2 or 3 day shipping. Did not ship until 4/10/06 and it was not thru expedited shipping to make up for their error, but thru ground shipping. Will not be receiving this item until 4/18 as per ups tracking. WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN BECAUSE OF THE LIES AND BAD CUSTOMER SERVICE. Had they told me it would be re-shipped thru ground service, I would have cancelled the order."

"I bought from Vanns a Mirage subwoofer and a pair of Mirage Omisats for surround and everything went without any problems: items as described and fast (free) shipping.

The fact that they have a clearance section where they sell returns as open-box items should give buyers confidence that the items they get are factory fresh.

A great place to buy A/V stuff.
"

"I ordered early in the morning on Tuesday the 7th. On Wednesday they called my phone and I missed their call. Realizing this on Wednesday night I called. I was told they needed a landline phone number and put the order on hold. A lot of people nowadays are cell only but I gave them a different number and they were satisfied.

I ordered with 2 Day shipping on the 7th (Tuesday) and it will not arrive until the 13th (Monday). I paid over $14 for 4 day shipping (weekend in there). I am a little upset with this."

"My girlfriend and I bought our first big screen TV from Vanns. I was skeptical at first because of the fact it was located in Montana, and offered Free shipping on a TV that was already priced much lower then any other merchant. But boy oh boy I cannot say enough positive things about Vanns. I forgot to give them my apartment number when I placed the order, getting back in touch with them was cake! No being transfered a million times, and the people were extremly friendly. TV arrived a day earlier then posted to my apartment in Downtown Chicago! This is a company I would recommend to anyone, including my closest family and friends. "

"Found Vann's through CNet. Great pricing, able to speak to nice salesperson (Ron) and terrific shipping.

Vann's is one of those gems that we are fortunate enough to find (as most of us are sick and tired of trying to deal with Worst Buy and Circuitless City).

Highest recommendation without any qualification!"

"the best price on the internet. as i am from new jersey and they in montana i was a little leary. they had a very high satisfaction rating so i decided to give them a try. very gald i did. excellent price, great communication, fast shipping. what more could one want?"

"Awesome, i bought the pioneer vsx-1015tx a/v receiver. Vanns offered a good price, delivered on time and the package was new."

"I ordered a yamaha receiver from this site. Unfortunately i could not go ahead with the Sale and had to cancel it. They were very helpful and cancelled the order and refunded the money . Good people to shop with."

"I originally wanted to buy at Onecall but the item I wanted was out of stock so I decided to try Vann's based on positive reviews at dpreview.com

I was not disappointed. The customer service was very good and my items arrived on time and in perfect condition. I would buy from them again. I think it's cool that their operation is in a little town in Montana."

"Bought a digital camera on clearance for a substantial discount -- a customer return missing only the battery. Actually, the 16mb sd card and instruction book were missing, but the battery was included. It was shipped right away and seems to work perfectly."