"Original order went well, processed quickly and was received quickly. Unfortunately, the item was defective. It took 3 e-mails and 4 phone calls (Greg, then Greg, then Jen, then Jamie) before we finally received the RMA # and return label from the company. On the last call we were told they would put a replacement camera on hold for our return. Our returned item was received by Vanns.com and signed for on 12/15. On 1/11/05 I called to see what the status of the exchange was and I was given the run around. First they said it had shipped - then they called me back to tell me it hadn't but they'd ship it that day. They said the item had been out of stock (what happened to the one on hold?) Finally (almost 2 months after the original order) we received a working camera - but they sent the WRONG CAMERA! We will not do business with this company again."
"Excellent online store. Just the right mix of low prices, good website and good service. Bought a JVC GR-DX97 on a sale where shipping was free (UPS ground), altough free I got the pakcage just 4 days later! The delivery was informed with approval, shipping and UPS tracking #
Their base price was not the cheapest I could find but combined with the free shipping and the good reviews here it seemed like a good choice.
Packaging - the product was as described, well packed and includes a genuine US UPC (which needed for rebates, promotions etc)
Overall, very recommended and highly trustworthy."
"Ordered battery on 1/13. Received order confirmation, order delivery, and UPS tracking info emails.
Got a call on 1/14, that no, sorry, that's not in stock. "All we can do is refund the card." What a bunch of baloney.
Seen reviews similar to this. I'll be shopping elsewhere in the future."
"After watching a few DVDs on my 50" Samsung
HL-P5063 screen, I am very impressed and feel comforted that my money was well spent.
Vanns.com outperformed what I expected. for the price, the service and quick delivery way exceptional. I order my TV on a Wed. and received it on Sat. Wonderful!
I was a little hesitant to make such a big purchase over the internet. So, I researched the internet for the company with the best price and best reviews and Vanns won my business. Although a couple buck higher than the lowest, the piece of mind I had was well worth it. I still paid 20% less than the local big chain electronic stores in the end.
I highly recommend this company!!!!
Thanks,
Josh"
"Good experience. I ordered a Sony RDR-GX7 DVD Recorder through Amazon, which routed me to Vanns for the cheapest price. They do charge shipping, but it was only $8 for standard, so the total price was still good and it arrived in two days.
Everything inside was as expected, and no problems with the recorder yet. I used the Amazon website for ordering (which meant I got to use my Amazon gift certificate and get bonus points to my Amazon credit card), but all the subsequent shipping e-mails were from Vanns directly."
"I bought a digital camera via online ordering. The transaction was easy and the camera arrived in great shape, in original packaging. Great camera at a great price. Highly recommended."
"This is only the latest of several purchases. Every purchase experience has been great! "
"Fast, easy transaction. I purchased a Panasonic digital camera for a significantly lower price than offered by any other reputable dealer. The product arrived quickly and customer service was friendly and efficient. Would definitely buy from Vann's again."
"Excellent -- one of cheapest digital camera prices, only charged $12.14 for "2nd Day Air" Fed Ex (which arrived the next day, not the 2nd day), brand new camera (sealed with the Sony tape). I called to confirm order and got to someone without waiting on hold. Highly recommended."
"I bought a toshiba dvd player. they paid shipping costs and I had absolutely no problems. I would buy from them again. "
"Will do business with them again if I find the lowest price here. I bought a digital camera Panasonic Lumix FZ1S from them in April, got a good price.
I didn't have any issues, placed the order, got the camera delivered. They gave Ground shipping (7-10 days) free. But I've seen better at onecall.com who give 3 day Fedex free on all orders above $200."
"Tried to purchase a Canon ZR-85 camcorder. Reviewed pricing on their website and also called their 800 number to confirm that the camcorder was in stock and the pricing was correct. Sales rep confirmed pricing of $289.88 and the camcorder was in stock. They charged my credit card, sent me a confirmation email that my order was approved, a confirmation order that shipping was approved and even sent me a fedex tracking number that my order was ready to ship. I then recieved an email that said they could not sell me this camcorder for the agreed to price of $289.88. This price was supposedly $70 below their cost. I called the sales rep and he said it was a mistake on their web site.
Today I bought the same camcorder on line from e-tailor Digital 1234 for $299.98. I'll never buy or recommend VANNS to anyone. They should have honored their agreement. "
"Needed a dvd player that could play vcd/svcd/dvd+ and -r. My sister baught the jvc xv-n44 from bj's for 100 with $20 mail in rebate. I really needed a new player because my toshiba sdk611 couldn't play svcd or dvd+r. Went out looking on vcdquality.com for ratings on players, saw that the player she had was rated well and it also showed vanns.com as the place where many baught theirs. Checked here and was amazed to see they had a 10.0 in the last 6months. They no longer had the player in stock but did have it as a clearance item. Said it was in good shape only the retail box was a bit damaged. Took a chance ordered it on 8/19 got it today 8/25 via fedex ground. Paid 65 for the player $50 and 3 year replacement warreny for $15. Didn't want to take a chance since it was returned. So far put in 4 dvd+rs plays them great, very happy and will do business with them again if they have something i need."
"Excellent online company. Camera was actually not in stock the day I ordered it. Vanns called me, asked me if I wanted to wait maybe a week. I said yes and he gave me free express shipping. The camera was shipped only 2 days later and I got a couple days after that. Excellent customer service"
"Very easily to do business with. Received email to track shipment after order is accepted. Item ordered always arrived on time and in good shape."