"Great people to do business with! AWESOME CUSTOMER SERVICE!!!!!!!"
"I ordered a battery and it was defective after charging for 8 hrs. I requested a new one and spoke with Cameron R by email. He said no problem only I threw away the box it came in. I did have the receipt so after checking he did allow me to return the defective one once I gave him a tracking # . Once he received the tracking # he sent me a new one and I will continue being a loyal customer due to this exceptional customer service. Judy"
"I used to go to a local vape shop, but now I buy all of my coils and vape supplies from Vapor Authority. They have the best prices and super fast shipping. When I have questions, their customer service personnel are excellent in answering everything clearly. Their merchandise is top quality and I'm thrilled to have found them!"
"Recently switched to vaping and had no idea where to start. Thankfully, the folks at Vapor Authority were ready to provide expert advice on the best starter kit for me. A few days later, the Smok starter kit was at my door and I was off and running. I would absolutely recommend Vapor Authority to anyone looking to get quality vaping products at great prices!"
"This company checks all the boxes for me. Not only do they have an awesome site and selection, but they really, really shine when it comes to customer service. They have an amazing group who are always a pleasure to deal with. I was sold the first time I called in for some advice... Rather than trying to steer me to more expensive items and upsell me, the rep actually steered me away from the expensive item I was looking at and suggested a more practical device for my needs. They have always been honest and up-front, which for me goes a long way. Also, orders ship same day! It only took a couple orders and dealings with them to decide I will be a lifetime customer and are my go-to shop for vape supplies."
"I have shopped at all the major online vape retailers at one point or another and I can honestly say that none of them come close to the experience I have shopping at Vapor Authority. Truly a class act from start to finish - the speed of shipping, the ease of use on site, extended warranty periods & the great selection and prices all help to set them apart. But the customer service is genuinely heads and shoulders above anyone else in the industry. I have talked to a number of different customer service reps at VA at various times and every single one of them was extremely helpful and went above and beyond to make sure I was taken care. Never pushy or "salesy", just awesome people who want to help you find what you need and ensure you are happy. Cant say enough good things about this company."
"Unbelievably fast delivery. Very good products. I keep coming back. "
"coils wrong one and they don’t care and want their customer who already sent you 35.00 and now I have to send them back on my own dime. Bad business practices and they won’t last against Amazon who would just send you out other ones just to make sure your happy. I will not be purchasing anything from these companies who don’t have a better response than you need to send them back, wait and then get them bye the time I’m out of coils. "
"Unlike many others, I only use one juice. I've tried tons but, still prefer this particular kind. After not being able to locate it in any vape shops nearby, I turned to the internet. Not only did Vapor Authority have my favorite juice, they also charged me about half the price I normally pay for it! The customer service was exceptional and the little personalized thank you card included with my order made my day. Those personal touches go a long way. I will definitely be ordering from Vapor Authority again! Thanks for making me one very happy customer!"
"I had a little set back with my address but they were so quick to reply to my emails! And they even gave me a call to let me know what was going on. Now just waiting for my items. Will definitely be writing another review after! Thanks guys"
"I’ve been truly impressed by the level of great customer service extended by every person I’ve had contact with at VA. Whether it was the chat rep who went the extra mile to help me solve a problem I was having, the person who helped me fix an order I’d already placed (and messed up!), to the amazing guy who answered my email (which included several questions) with a phone call(!?!) saying “rather than a long, drawn out back and forth by email, he just call and answer all my questions at once.” WOW!!
When is the last time you’ve had service like that?!? Okay, maybe when you paid cash for that new Tesla Roadster or dropped $100K at Tiffany’s on some trinket. But to someone whose orders are usually under $lOO.............I highly doubt it.
I would recommend this group wholeheartedly and without reservation!"
"these guys took care of a problem with my account after hours. i can honestly say they have the best customer service of all the vap shops i have used. good prices and fast shipping with personal notes in every order. truly above and beyond. "
"To make a long story short, I purchased a SMOK Mag kit they claimed to be authentic. The battery compartment wouldn't close and did not hold the + or - sign on the outside of the compartment as did all video reviews did on Youtube.
It comes with information to check the codes to see if the product is authentic. I already knew that it wasn't but I did it anyway. The codes proved the device wasn't authentic. The coils came with the seals broken.
Upon contacting Vapor Authority, they denied that the product wasn't authentic. I have sent my starter kit & coils backs. I will be contacting the Federal Trade Commission, the BBB, and so forth to obtain a refund including over $13 shipping costs.
I noticed on the BBB site there was a complaint that you can't open and read, but they have obviously put approximately 20 good reviews for the company on the BBB site. No one puts good reviews on the BBB site. It is not for that purpose."
"I’ve been a customer with Vapor Authority for over a year now and have been genuinely impressed with this company on all levels. it’s hard to find good customer service these days, but this is where these guys shine the most. Great team who is been incredibly helpful and always goes the “extra mile”. Nothing but good things to say and highly recommend checking them out."