"Placed order, item wasn't in stock for to a on hand issue. I couldn't find anything else that interested me in the price point and found something a little more expensive. They covered the additional cost. I've been dealing strictly with them for a few months and won't go anywhere else"

"I had just received a battery that I thought had a charging problem. The green light on the charger was not showing up as green but as a greenish/yellow. Sent an email to Vapor Authority explaining the problem. Cameron quickly responded, asked a few questions, and then said to run a test. After running the test, it seemed to me that the battery was functioning properly. Cameron was very helpful and said if anything changed to get back to him. Very happy with the customer service as well as their fast shipping and the products. Have been shopping with Vapor Authority for a few years, mainly for Kanger batteries. They seem to be about the only place to get the eGo I prefer. "

"Received my order and one of the bottles had broken and completely leaked out during shipping. USPS had to put two plastic bags on the shipping bag to contain the mess. I emailed Vapor Authority with a picture of the the broken bottle and they responded next day and made everything good. I was very impressed with their integrity -- not something you see often these days. Happy to recommend this company!"

"They always reply my mail as soon as possible, parcel always got delivered ahead of time. The prices here are great too."

"Ordered coils which, btw, have been difficult to find as of late. VA price was reasonable as was the USPS 1st class shipping fee; my parcel arrived 2 days earlier than projected, in tact, and correct. ORDER from Vapor Authority with confidence. I guarantee you will not be disappointed with the service! "

"Item did not work when it arrived. looks like a cheap imitation. The used device I got at a local vape shop far surpassed this, and devices on ebay from China. don't waste your money "

"He was very responsive and solved the problem I was having with a battery. If I owned my own business, I would offer Cameron a job."

"Cameron at Vapor Authority has been super helpful. I contacted them because of a defective product but because I didn't have the serial (I accidentally threw away), he was determined to work something out for me. But since I threw away the serial, it would've been difficult for them to send the info and product back to the manufacturer. He was extremely fast with responding to my issues. I stumbled across Vapor Authority while searching for places to shop and wanting to change from the place I used to buy from. I'm very happy with Vapor Authority and their quality service. They definitely have a customer for life! "

"Vapor Authority is #1 in my list of vape shops! The customer service is superb, Cameron went way over and beyond to get my order straight even though I neglected to read instructions on returning. Vapor Authority will be the first place I go for my vaping needs!"

"You have both EARNED & OWNED our Vape business for Several years now!
Why?
You Stock the latest and greatest but also the "old" Standards for those of us who vape with more than 1 device and have Favorites from years past. Items are Rarely out of stock but usually only for a short wait. You Keep the accessories needed for these diehard Vapor devices as well. Your website is Easy to navigate and Very Well laid out. You stock Good accessories v and Lots of them! Items, especially hardware, are Always accompanied with a Brief Explanation of Why you would want to buy it (or Not!), including the Pros and the Cons and Always with a link to the Coils, etc used with the device & Their Pros and Cons! Y'all are Always there to help us out with a monitored email system (read hours of operation). ANY Questions about Anything in or out of the store that has to do with Vaping, Orders, Shipping, etc are answered quite rapidly and in "real" language and Not necessarily just in "Tech Speak" though it's there if you're an advanced vapor user and may like to build your own coils, etc,.
Now we come to a Very Important piece of Any business : Shipping. WOW, in one word describes your shipping. 2 days to your door, rain or shine. You Best ALL of the other Vapor Vendors by a mile (and a ½!). Your shipping is literally head-spinningly FAST! One order I placed on a Saturday evening arrived on that next Monday ‼️ Absolutely Nobody can beat your Shipping, period. And The Pricing! Very, Very reasonable and consistent. Of Course they have a markup BUT it is Always reasonable and really Not that high by Any means. Just Compared and you'll see. This alone makes VA stand out from the crowd. And Their Sales !!! Always keep an eye out for these in your emails (IF you sign up for them) or just by checking their website! I would Definitely sign up for them.
Vapor Authority : you have EARNED our business Because of the above but, even More importantly, you "get to Know" your customers and you treat us not as a number but as a friend or even a member of Your Team and That is what Sealed the Deal for us : You Care. It's as simple as that. Vapor Authority genuinely cares about each and every one of their customers & the products they buy AND it Shows in your Reviews. So Many just feel at home here, just as We do and mostly Right Away!
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"I've been ordering from this company for about 2 years now. In all that time, I've received all my orders within three days of placing them. Everything has been correct, and they often place small free items in, such as sample bottles of other flavors (all of which have been incredibly good). The quality of their products are consistently high, and I'm always happy.

Recently, I've had two issues, neither of which were the fault of the company. The first one was a flavor I ordered that I didn't care for the taste of at all. I wrote a review of the flavor, and received a phone call the next day. The customer service rep was friendly and genuine, and offered a coupon for my next order. The second issue was with a faulty bottle where the needle top in the cap came off when I opened the bottle for the first time making it unusable. I sent an e-mail about it over Labor Day weekend, and got a response on Labor Day offering to give me a reusable bottle.

I'm extremely happy with this company, and plan to continue using them for all my vaping needs. "

"This is so rare to find a seller that goes above and beyond the call of duty. I really can’t say enough wonderful things about their customer service! It’s fast, it’s personal, it’s efficient and it leaves you feeling glad you purchased from them. I will be a forever customer and would recommend to anyone. Thank you !!!! "

"It's always a pleasure ordering from Vapor Authority. Customer service is beyond comparison. Coming from a person that has been in business for several years. This company is first class always exceeding expectations and never a let down. "

"I have been buying my vape supplies from VA for about 2 years now. They have great products, timely shipping, and great prices. But most of all - their customer service is the absolute BEST in the whole world! They are all so friendly, helpful, and knowledgeable. I will never go anywhere else! "

"Too often in this world when something goes wrong people are sure to hear about it. Complaining comes easy. The trouble is that when things go "right" more often than not life just goes on and no one cares or takes the time to say something. I am not one to write reviews per say, however I feel when folks go above and beyond, it is only right to let them know that they are providing something valuable and doing things "with a standard of excellence".

Immediately the “Norton Coverage” made me feel safer engaging in a “NEW” Online-Source for Vape Products. The STANDARD speed of getting an Order out with Vapor Authority was incredible and the free shipping over $50 was great. I had all 3 orders of products within a week. The packaging is very secure, and the added “personal” touches really makes you feel like a valued “customer” instead of just another “order to fill”. There’s plenty of contact information if you did need to speak to someone, plus of course “order-tracking” and email notices. I ordered a complete “Start-Up Vape Kit” as my first order. I was amazed at the great service. I then followed up with 2 more orders; one for Vape Fluid, and then another of the same Aspire Mini-Nautilus Vape Kit. (I liked the first one so much I felt that two is perfect in order to always have a fresh battery)! Every order was met with the same great SERVICE!
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