"Velocity Micro is a very good company that wants to do the right thing - the problem is that they struggle doing it. Since I originally purchased my system in November, I have needed to ship it back for repairs twice. Additionally, the original shipping date was late, and the company accidentally charged my credit card for $500 in shipping charges that hadn't even taken place for shipping on one of the returns. In their defense - each and every time a problem has occured they have gone out of their way to help (all the way from the President to the Senior Technician). Unfortunately my system once again experienced blue screen crashes (for the third time), and after working with a technician it locks up upon booting with a ROM BIOS checksum error message.

After having spent over 30 hours packing & unpacking, installing and unstalling and on the phone with technical service over the past 2 months I have decided to part ways with Velocity Micro. As I said - the company wants to do the right thing and is extremely responsive. Unfortunately, responsiveness and customer service does little good without a functional product. I spent $8,000 for this top of the line system, and now I have spent an additional 30-40 hours trying to get it to work.

While I have greatly appreciated how willing and eager everyone at Velocity is to help, I unfortunately will be parting company with them with a very sour taste in my mouth and will not be a returning customer. However, I have enjoyed working with the Velocity Micro staff and wish them nothing but the very best of luck. Unfortunately sometimes in life you have to give good people bad reviews. I feel like it is my duty as a consumer to honestly report my experience despite the fact that everyone I have worked with at Velocity appear to be very good people."

"I have been very reluctant to write this review, partly because most everyone I have spoken with at Velocity has been very nice, and partly because I am still not in possession of the system I bought and paid for on October 24,2006. My $2136 system has been back in Virginia since Dec. 1, 2006. I ordered the CineMagix™ S85,with a few standard upgrades, on Oct.23.The upgrades included some added memory, a combo drive, second optical drive, ect. Nothing at all fussy. By the end of the next day, the payment was successful ( so far, that is the only success)and estimated ship date was Nov. 8. I phoned around Nov. 10 or so, and was told that they were experiencing production backlog due to Best Buy orders.(I wondered if Best Buy was already in line when my ship date was estimated, but oh well)Long story short, the system arrived Thanksgiving eve. I don’t know if its still called DOA if they do power up, as this one did, but that was as far as it went. I have to say that getting thru and speaking with tech support was far and away superior to and other experiences I have ever had doing that. After troubleshooting with a good tech,including attempting to install SATA drivers he emailed me, the problem was a determined to be the HD (250GB Western Digital WD2500JD 7200rpm SATA/150, 8MB Cache )The tech would ship out a new HD, have it sent for Saturday Delivery, and all would be well soon. The HD arrived the following Monday. ( I can’t blame that on VM, just recounting events)I replaced the one in the system with the second one, prepared to reformat and reload. Once again thru to tech support, I was told this systems motherboard (Genuine Intel® P965 Chipset Motherboard with DDR2, PCI Express) did not after all need the SATA drivers. OK, I was still unable to format, or get anything out of it other than a brief message, something like “this version only supports a system that has a hard drive, and you don’t have one” LOL. I am not a tech, very limited but some knowledge. The hard drive I replaced, as well as the one that was originally in it, WERE correctly installed. Now it was determined, that it must be the MB, or the SATA support on the MB, at any rate I was to send it back. It could “all be done with overnight shipping, not to worry“.( I misread this to mean it would not take long, my fault)They emailed me a UPS slip ( next afternoon, so it was next morn before I hauled it down to post) That was Nov. 29. Bad weather reported on the tracking, so it didn’t arrive there until Friday. I phoned Tuesday for a status, and was told “yes, it was there, should be on the bench pretty quick, but they were backlogged”
That was Dec. 5. I waited patiently. Dec 11, a tech phoned, he said he had it all fixed, was going to run over night tests on it, and if nothing “catastrophic” happened he should be sending it back to me the next day. He said I had had 2 bad hard drives, and a bad motherboard. It was as if I had sent them this frightening system, to please fix for me. Something is wrong here! Didn’t I just buy that system? From them? I haven’t even TOUCHED it other than to replace the hard drive, as instructed, and tote it down to UPS.
But I kept the hope, I still did want it, and didn’t want to seem unreasonable. At that point, Dec. 11, I really expected to get it by my birthday, Dec. 15, if nothing “catastrophic” happened. I phoned back on Dec. 14. I was told that actually it had not been ready, they were reloading my software. Again, the folks are great, and I don’t think this joke has been the fault of any of the customer support phone techs. Now it is Dec.19.A very good tech person just returned a call I made, to tell me he had had several problems when reloading the software, had had to replace the MB again, and assured me he would try to get it back to me by the end of the week. I really don’t even want it anymore. I asked if I would have to pay 15% re stock fee, and was told I ‘d have to talk to a higher authority about that. I will repost here as time passes
Dec.30, 2006 update:
The system was indeed returned to me Dec.22.The Hauppauge TV card had to be replaced,Velocity quickly sent a new one.Other than that, hardware-wise, this system has been perfect this time. As far as the inevitable bumps as programs are added and settings are changed in Windows Media Center, I can not say how great it is to be helped patiently along with it by Velocity staff, in good ‘ole everyday English. I’ve tons of respect for the folks in other countries, that have been “pleased to help resolve” many a Microsoft, or other OEM’s problem. With Velocity it is more like calling some friend that is a computer expert and can remember where you were on whatever problem was being worked out. This system is great, the initial problems were no fun, but worth it. Most important to me, the support is invaluable. At this happy point, I am extremely satisfied."

"This is the review EVERYONE needs to read.

As you look through these pages you will see reviews from those who are either very happy with their Velocity Micro system or very dissatisfied.

First of all, you must realize everyone will post an initial positive comment on just having received their Velocity Micro computer. How many dissatisfied remarks would you expect in the first few months?

This review is from someone who has owned a VM computer for nearly two years.

Count me in as one who is highly dissatisfied.

As you look through the less than stellar reviews, see if you notice things in common that tie those complaints together....

First, all reviews agree that VM Customer Support contains a bunch of nice people. This is true. Customer Support will bend over backwards to address complaints.

Second, you'll find that many have machines that worked for a while, but suddenly now have problems. Count me in as one of those people. I bought a $4k computer back in 2005 that worked great for 17 months. Suddenly, the computer went bonkers and VM had been unable to identify the underlying problem after nearly 8 weeks.

My machine has gone through no less than 3 hard drive failures in the past 6 months. Sound familiar? These were common complaints as well.

Finally, it seems that VM often blames SOFTWARE as the cause of the problem. In my case they blamed a piece of software I had been using for 17 months prior on this and 2 other PCs with no problem.

I applaud VM for trying real hard to fix the problems. They rebuilt my computer from scratch and even gave me FREE hardware upgrades. Thing is, they still could not find not fix the hardware problems.

No kidding -- I have returned my PC to VM for repair no less than 5 times in 6 months. Each time the computer came back, it was just as bad as when it went in.

Since it took VM nearly 6 months to stabilize my computer, I was without a desktop for my business. I was forced to go out and spend another few thousand on a new computer...and guess what...I bought my first Mac Pro. My experience with VM taught me that I should never again buy a custom built computer that is built with a dozen different components that don't want to play nice with each other. Even VM Customer Support admitted software stability on a custom machine is far less reliable than running on a brand name like Dell. Additionally, now that the Mac Pro will run Windows within the OS X environment, the switch to mac was a no-brainer. I couldn't be happier. For the same price of a VM custom computer, I bought a loaded Mac Pro that (with the use of PARALLELS) runs Windows and MAC OS X at the same time. It's amazing! Furthermore, my Mac presents none of the problems I experienced with my VM PC.

VM is a great company with great customer support but I don't trust custom built PCs anymore!

I give a great amount of credit to VM for all the effort they put into trying to fix my computer and upgrading parts at their expense. Heather, Jason and Ben were all first-rate at addressing my problems, but this entire situation (coupled with similar reviews of similar experiences) has left a bad taste in my mouth. You don't pay $4k for a system and have it continually go through hard drive failures and blue screen crashes in this manner.

I urge people to consider a Mac Pro if you are looking to spend a lot of money on a custom built PC. After owning a Mac for 3 months now, I find it far superior and easier to use.

Please ignore the company reply below as it is outdated. This review was updated 2/3/07"

"Online Ordering: I thought their website was well thought out and pretty much self explanatory. It only took me about half an hour to figure out what I wanted to purchase. I was smart enough to join the VM Affiliate Program before I placed my order, so I was able to save an additional $47 per machine. My estimated delivery date was about 1 month out so I'd had to be patient while my order went through their build process.

Processor: Intel® Core™ 2 Duo processor E6400, dual 2.13GHz cores
RAM: 2048MB Corsair™ DDR2 PC5300 DDR667 (2x1024)
Stock Video Card: eVGA Geforce 7600GS 256MB
Video Card Ordered From Newegg: eVGA GeForce 7900GTO 512MB
Cooling: Arctic Cooling® Freezer 7 Heatsink,
Power Supply: 500 Watt Velocity Micro Power Supply with Dual Blue Lighted Fans
Case: GX-W Black - Velocity Micro Classic Case
Monitor from Bestbuy: Samsung 19" Flat-Panel TFT-LCD Monitor, Model: 931BF

System Delivery: Both machines arrived last Friday (11/17/06). This was 4 days before my expected delivery date that VM had attached to my order. I've heard some people have had trouble with UPS, but everything seemed to work out ok with my order. The only thing that made me worry was that, UPS DIDN''T make me sign for my new computers!! I spend well over $3k on new computers and a signature wasn't required. I was amazed that the boxes didn't have a scratch or dent on them after careful evaluation.

Opening the Boxes / Setting Up:
Machine #1:
I opened the first computer to like a child on Christmas day... (I had been waiting for this moment for ~ 1 month, with my Newegg purchased video cards on my desk for 3 weeks of this wait.) I was amazed by the quality and attention to detail from the computer assembly stand point. Everything appeared to be in working order, so I cleared off my desk and set this my new computer. The computer fired up without trouble and I found myself at the Windows XP registration screen. At this point I realized that I had to turn off the computer and get the activation code off of the back lower corner of my machine. After unplugging all of the cables, I wrote down what I thought to be the activation code. I restarted my new computer and to my disappointment I had incorrectly copied down the activation code. I thought, "Hmmm... I guess I was in to much of a hurry, so lets try this again". After repeating this process 4 times I really started to HATE Microsoft for making this activation code in 6 to maybe 8 font... (VM you really should place this stick in a easier place to read on the machine). As a 25 year old, my eyes aren't that bad yet and this really gave me trouble. I can't imagine a 50-60 year old ever being able to read these numbers/letters. So my 5th try turned out to be the lucky number and the machine finally got past the Microsoft activation screens...

Machine #2: After having so much trouble with "Machine #1's activation code, I called my wife to help me trouble/triple check the activation code in a well light area before even setting it up. I hit the power button and NOTHING happened... I then unplugged everything to opened the case, to see if I couldn't find something that may have became unplugged during shipping, but nothing looked out of place. Since I am not only a computer nerd at heart, but also one by profession I really started to scratch my head at this point. For about 2 hours I continued to look at the machine without finding anything wrong with the machine. At this point I started to worry that the whole thing was DOA. Since no LED lights came on, no fans started, I didn't know what else to do but to call the Tech Help from VM. I talked to a off hours customer service rep, whom took my complaint and asked if I wasn't to have a "On-call" tech call me back. I stated that I did... While waiting for the tech to call me, out of desperation I tried my old power cable. To my dismay the machine fired up!!! (Yes, I know your are thinking that I probably mixed up my old and new power cables, but believe me a 6 year old Dell power cable and a new VM power cable can't easily be mixed up). The tech called me back about 1-2 minutes after my discovery. We enjoyed laughing about the situation... She was very professional and apologized for a faulty power cable. She said the VM will ship out a new cable on Monday.

Usage/Performance: After getting both of my machines up and running, I am very happy with their performance. I installed WoW on one of them and am more than happy to leave the days of lagging.

Overall: These Velocity Micro Campus Edition machines are the low end of what VM offers, however you would never know if by their build quality / performance. For a complete system including a monitor, new video card, warranty and or course the desktop itself, my $1788 per machine was well spent.

Pricing:
Campus Edition: $1435
19" Samsung Monitor: $225
7900GTO: $250
TOTAL: $1910
Affiliate Program discount: -$47
Sold stock video card: -$75
TOTAL: $1788

I'm now a loyal VM customer, whom will preach their praise to all who will listen..."

"The whole ordering process was extremely smooth. The computer came on the exact day that was expected. All parts, manuals, cd's were all in a nice blue folder. The computer is awesome. Very, very fast.Looks really good too. I would totally buy from Velocity Micro again"

"I ordered my computer on October 11, 2006, and my estimated shipping was November 8, 2006. While I thought that a month was a pretty long lead time, I will admit that I ordered a black case which was an extra 10 day wait. After waiting until November 2nd, I gave Velocity Micro a call to check on the progress since nothing had changed since my payment was approved on October 12th.

Upon reaching a representative (Trace) from Velocity Micro, I was informed that parts were ready for assembly, there were no backorder items, and he estimated that the system should shipout ontime on November 8th (and yes, I realise it is an "estimated" shipping date). He also apologized for the wait, saying that the my order had been caught in an inventory cycle due to Best Buy machines (I assume that this means the crunch for the Holiday season had made things crazy)and things should be fine from then
on. He also said that if I did not see an update on the website within a day or two to call back.

On November 6th, after not seeing an update, I called back and was informed that although there had been no update on the website, the representative (Trace, again) checked with the production manager and that my system was on the production floor, and that barring any problems, it should ship on time. Again, I was told to call back if the website was not updated within a couple of days.

I waited 2 more days (November 8th) to see if my system would ship as stated by the Velocity Micro representative, as I still had received no notification (although the website was updated to "staged for assembly" by that time. I was surprised when the representative told me that my my order had been kitted (this being two days after my being told that the order was on the assembly floor). The representative told me that Trace was in a meeting and unavailable, but that he would check on the status and call me back. I will say that he called back within a few minutes to tell me that the system was on the floor and would probably be shipped within the next two days.

As of today, (November 10th) the system still has not shipped (although the website was updated to "assembly in progress" yesterday when I checked).

I must say that, so far, I have not been very impressed with Velocity Micro, despite all of the great reviews. Although the representatives have always been courteous and seem to have a genuine concern fo the customer, I can't seem to get around the feeling that this is a case of the left hand not knowing what the right hand is doing. My biggest concern stems from the fact that I suspect that it is indeed a "Best Buy" effect and that the volume of systems required is hurting the people who order custom systems (please see the previous review, the parallels are striking). From a business point of view, this makes sense, as Best Buy spends a lot more on computers than I ever will. However, it does detract from the idea that Velocity Micro is a boutique dealer.

I went to Velocity Micro because of the good reputation and am spending a good deal more for this system (and waiting longer, while nursing a dying computer) than I would in a number of other places for an equivalent machine because of that reputation. I hope that when the system arrives, it will live up to the reviews. I will update at that time.

November 15 - The system shipped on November 10th and I was notified by email of the tracking number. It arrived without incident on the 14th in perfect condition and booted up. The only problem was that one of the memory sticks was not fully seated, however that took about 2 min to fix and the system, I am happy to say, could not be better. The build is immaculate and it was definitely worth the wait.
"

"Superb system and customer service! Initially we received a non-functioning computer, but Velocity did everything necessary to repair it and to make sure we were completely satisfied. The ProMagix is an extremely well-built and designed computer. In addition, it is attractive, quiet, and blazingly fast. My husband and I have used it for two weeks now and we are very happy with it and would definitely buy from Velocity Micro again!"

"Not only did my order get delivered promptly, but was exactly as requested. I would like to add that my contacts with the service department since the original purchase have been by far the best quality and most pleasant to deal with of any technical support I have ever had, and that includes at least five other computer companies plus Microsoft over the past 20 years. I also would rate the quality of the computer the best I have experienced including the basic design and the overall performance. I would recommend the Velocity products and support staff to anyone without reservations. If anyone happens to get Ellen Reardon when requesting help support, they are in for a real treat. She is simply the best technical support person I have ever dealt with, and the most pleasant."

"I have to say, after two disastrous experience with Alienware, it was with great trepidation that I ordered a computer online from ANYONE. I worried, I hemmed, I hawed, and finally I ordered my desktop (to replace the laptop Alienware that I paid three times as much for which is now a very attractive doorstop). The order process, handled on the phone, was smooth and -- dare I say it? -- fun. The sales rep was professional, knowledgeable, empathetic and very helpful. I was kept apprised of how long it would take to get my system and it was sent, as ordered, with no problems whatsoever. I received emails every day until it was shipped out just five days after I ordered it. I received it in perfect condition, with documentation, and haven't had one moment's trouble with this excellent, reliable, and attractive machine. It runs all the games I "need" it to run, including EQ2, with no glitches. Ever.

I just can't say enough good things about this company, and about my computer."

"I would highly recommend this company to anyone looking for top quality computers and service. While my experience wasn't totally perfect, most of the problems were not Velocity Micro's fault, and I must say that they were really helpful in resolving them.

I ordered a Gamer's Edge 1500 on August 29, and was given a ship date of September 17. The system actually shipped a week later than that, but given the delays some other computer builders are running right now I wasn't surprised - some of the new Core Duo procs and other new hardward to go with them are in short supply right now.

When my computer arrived it was in good shape, extremely well built and put together. There were a couple loose screws in the case but nothing I couldn't fix myself - I think they'd just been left in there accidently by the builder. After 2-3 boots i started having trouble getting the system to boot - and crashes when it did start. The tech support people were extremely friendly and helpful and I never had to wait more than 1 min to talk to someone. After calling a couple of different times, trying a couple different things, we determined that it was a faulty graphics card - not VM's fault - so they overnighted me one, and it arrived the very next day. I dropped that one in and I can honestly say that I now have my absolute dream system! This thing rocks!"

"On August 26, 2006 I purchased a Velocity Raptor™ DCX Custom Gaming Computer System I pretty much maxed out the specs on it. The total was around $6400 I think... This was by far the worst computer company I ever delt with so far and I've dealt with them all.
This company is ruthless. They make dell HP and Gateway seem like angels. Although to be fair the tech guys were great its upper management I had trouble with once I wanted to return the system. Here is what has happened:

To make a long story as short as I can, I am no longer a client with Velocity micro. Their second computer that was supposedly "completely rebuilt". After the first computer arrived "Doa". The second one they sent arrived with problems from first boot. Random blue screens, error messages and so many other small annoying problems. Calling Velocity They offered 2 options either to fix it again or return it for a refund. The next day I called and told the rep I opted for the refund. He apologized numerous times and told me they would take care of everything. I thanked him hung up and thought everything was ok.

5 min later I get a call from velocity from the same rep I talked to, he told me he talked to his boss and they said that because they suspect software to be the culprit (specifically blaming "Norton anti-virus" as the cause of all my problems) it's not their fault. Because of this, I would not only be required to pay for shipping but also be subject to a 15% restocking fee. Now on a $6500 computer that I've only had 6 days in my position you do the math. I was enraged! I told them there was no way I would do that and that if I don't get every cent of my money back I would take appropriate actions against them.

They then suggested they sent their tech over to take a look at the computer if he discovers that it's hardware based I would get 100% of my money back. I agreed, tech arrives at 10am next day. by 2 in the afternoon he encountered 4 random blue screens yet still he tried to place the blame on software. It was insane. He then completely reformatted and did a clean install, just as he was about to start reinstalling things on my system the system blue screened again.

After restart the system would not boot in to windows. The tech called then proceeded to call his friend for advise and said something along the lines of "It does indeed seem to be hardware based, this company is going to hate me. I hope they don't give me a bad rating". Then proceeding to write he thought it was either a bad motherboard/and or ram.

Calling velocity with the news, they told me they would call me back with a decision. 5 min later I get a call back telling me the they will give me 100% minus shipping. They had the audacity to ask me to pay what turned out to be $70 on a computer with nothing but problems, not to mention the fact I had the computer a total of 6 days in two months time.

I had no choice but to ask for American Express's help, (the company I paid the computer with). Because this company had treated me so badly. All they cared about was the money and they tried to do everything in their power to keep it, or keep a portion of it. I wanted nothing to do with them anymore. Once AMX got involved they took care of everything. They truly stand behind their customer. I don't know when or if I would have got my money if it wasn't for AMX.

Although it still took almost a whole moth for velocity to return my money. American Express actually contacted me and told me the sent velocity a letter giving them until the 19th of November to issue a credit or appropriate action would be taken. I got my credit on the 14th. So much headaches and aggravations. Rest assure they have forever lost my business. My recommendation to all customers buying a computer I strongly advise against Velocity, especially if buying a high-end system. If you must by from Velocity I recommend using AMX or Visa as insurance and do not pay for it until you really try and test the system out. Otherwise I recommend going with Puget systems or virtually any other company.

G-d bless,

JZ

This is in response to Velocity Micros's response to my review: I don't know where they got their information regarding my system being "non-refundable."

To be more specific, the system that I bought from VM has not now nor has it ever been a "non-refundable system. I made particularly sure of this when I bought the system. Just in case something like this would happen.

I also have proof to the contrary of what VM said both in my invoice sheet as well as the emails that transpired while we were in business together. Now that I have clarified that you
guys take care

G-d bless,

JZ
"

"Previous customer of Dell, Alienware, Hypersonic PC, and now Velocity Micro. Owned many different pc's, built my own and have owned every console under the sun. The rig Velocity Micro sent me is way above my expectations. However, the ordering process was terrible. My order was lost, and the sales, tech, order status people who answer the phones seem very nice but not trained very well.

Example: My comp was DOA. Tech support talked me through the BIOS settings and said it had to be a bad mainboard. When i had time the next day after work, I set down to fiddle with it. I eventually solved the problem by tweaking the BIOS settings (RAID was enabled but neither drive had been enabled in the submenu) and running the restore disk. Why tech support jumped straight to a mainboard replacement w/out trying the restore or other options bothers me.
However, they did overnight me the mainboard and a tech called me within 24 hours to make an appointment, so at least they are very reactive to customer problems.

Overall, I'm very happy with my purchase. They even upgraded my graphics card for free. However, they never told me (like everything else they did with my order) that they were going to do this.

I give Velocity Micro a C+ for their phone staff, and an A for their actual product. So, they get a B+ overall. If it weren't for the fact that they lost my order, were four days behind in production and have so so support staff, they would get an A+, this comp is THAT good. "

"I ordered my computer on September 2, 2006. I was informed of my estimated shipping date would be September 20, 2006. I patiently waited until September 20, 2006 and then called Velocity Micro to see if my system shipped even though it stated the parts were still being gathered prior to assembly.

Upon reaching a representative from Velocity Micro, I was informed that yes indeed the parts appear to be ready for assembly and there are no backorder items. She stated the system should shipout ontime on September 20th...I stated today is September 20th. She then recanted and said yes you are correct. However, she did not see any problems and stated the system should ship by Friday September 22, 2006.

I waited 2 more days to see if my system would indeed ship as stated by the Velocity Micro representative. On September 22, 2006 I still had received no email notification and I contacted Micro Velocity again.

On September 22, 2006 I called Velocity Micro and the representative I spoke with stated once again that all my parts appeared to be ready for assembly and nothing appeared to be on backorder. I stated that was what I was told last time and asked to speak to a superviser. The representative stated that a supervisor would tell me the same thing he did but I insisted to talk with a supervisor to find out why my computer was being delayed.

When the next representative answered the phone, I asked if he was a supervisor. He stated no but he would be happy to check on my order and see if there would be anything he could do to help. I gave him my order information and he found out the same results as the two previous representatives that my order was ready for assembly with no backorder items but still no reason as to why is was being delayed past the estimated shipping date. He politely asked for my email address and stated he would talk with the production manager on Saturday, September 23, 2006 to find out why it is being delayed.

Since today is September 22, 2006, I will wait until tomorrow to see if I receive my email from Velocity Micro and then update this review accordingly with what I am told.

I will add that after reading all these steller reviews that I am perplexed why I am one of the few that have yet to have a good experience. I sincerely hope that Velocity Micro takes my order seriously and provides me with an acceptable answer as to why the delay has occured.

More to follow...

Update 9/27/06

I received an email from Velocity Micro on Saturday as stated by the rep. He informed me he spoke with the production manager and the computer was being assembled even though it wasn't updated in the system as being assembled. He also informed me that my computer should ship Monday or Tuesday 9/25 or 9/26.

On 9/26 I received an email that the computer was completed and shipped on 9/26.

All in all, my experience with Velocity Micro could of been better in regards to getting the computer out on time and I would think a company such as Velocity Micro would have shipped the comptuer faster than ground after it was shipped 6 days later than the estimated ship date. The thing is, the parts were not on backorder and there were no reasons given to me why it took so long to assemble and ship.

All I can hope for is that the computer will be in good shape and I will forget about my initial woes with getting the computer out the door to me.

Update November 2, 2006

I received an email from Micro Velocity about how my computer is doing. I informed the representative Ms. Taylor that the video card appeared to be having an issue with the World of Warcraft game I am playing. She recommended removing and reinstalling the Driver which I did. To my surprise, this has appeared to fix the issue and currently everything is running smoothly.

All in all, the computer has been running well and other than the video card issue, that is now working well, no other performance issues have been present."

"Highly recommended and would do future business again. Thank you very much. "

"What can I say. This is the 5th computer I've purchased from Velocity Micro. This one was a more powerful machine than the last one I wrote about. This machine was delivered exactly on the day promised. It's another beauty.

I had one question about hooking it up. I eventually found the answer in some of the documentation later, but at the time, I just picked up the phone, and had the information I needed it 5 minutes.

I would heartily recommend anyone looking for a computer to do business with Velocity Micro.

Pete"