"Good ppppppppppppll)llllllll"
"Recently I ordered something but received wrong item, don’t know who to contact about this . Called the number listed on website for help but nobody answered the phone for 10 minute after ringing "
"I literally clicked the "Send" button, and my package arrived. In all seriousness, it took two days for arrival, but that was simply remarkable. I am always delighted to shop with Vitacost, and will continue to do so; I highly recommend this excellent business."
“Wow, thank you so much for your amazing review! We're thrilled to hear about your lightning-fast delivery experience and that you’re always delighted shopping with us! Your recommendation means the world to us, and we can't wait to continue serving you. Happy shopping!”
"Very quick delivery and fast service"
"Fast delivery. Much variety to choose from. I get all my Vitamins from there. Love it."
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you love shopping with us and appreciate our fast delivery and wide variety of products. It's wonderful to know that we’re your go-to place for vitamins! Your support means the world to us, and we can't wait to serve you again!”
"Ordering was easy, reasonable cost, product arrived in reasonable time and I'm satisfied with quality."
“Thank you for your fantastic review! We're thrilled to hear that you found ordering easy and enjoyed our reasonable prices. It's great to know that your product arrived on time and met your quality expectations. We appreciate your support and look forward to serving you again soon!”
"Tried to contact by email, submit button did not work, tried to chat was put on hold forever. Now I'm stuck with 5 bags of stale peas. I was planning to introduce it to my friends. No I won't order from you again."
“I'm really sorry to hear about your experience with the chickpeas and the difficulties you faced in reaching out for support. It's disappointing to receive a product that doesn’t meet your expectations, especially when you were excited to share it with friends. I understand how frustrating it can be to feel stuck with something you can't use. Please know that we value your feedback, and I’d like to help make this right. If you can provide us with more details about your order, we can assist you with a return or replacement. Your satisfaction is important to us, and we appreciate the opportunity to resolve this issue for you.”
"Horrible, horrible, when I paid to have it expedited on December 28th for 2 to 3 days and I still haven't received it. Are you kidding me? This is the worst service I've ever gotten."
“I’m truly sorry to hear about your experience. I understand how frustrating it can be when delays occur, especially after paying for expedited shipping. We aim to provide timely delivery, and it’s disappointing to know we fell short in this instance. Please reach out to our customer service team so we can look into your order and make this right for you. Thank you for your feedback; it's invaluable in helping us improve.”
"I ordered six packages of something I only wanted one of! Will take forever to use them up and totally my fault. "
“Thank you so much for your fantastic review! We're thrilled to hear you found our service great! No worries about the mix-up; it happens to the best of us. We're here to help if you need any advice on how to use all those packages! Enjoy your products!”
"Did not receive shipping update for 2 orders for a number of days so I contacted Vitacost via Live Chat and was informed I would be notified once the orders had shipped. Several days later I received emails that the orders had shipped. I received the shipments several days later."
“Thank you for sharing your experience. I understand how frustrating it can be to wait longer than expected for your order and not receive timely updates. We strive to provide accurate shipping information and timely deliveries, and I apologize for any inconvenience this may have caused. Your feedback is valuable to us as we work to improve our services. If you have any further questions or concerns, please don't hesitate to reach out.”
"I had 15 or so items in this purchase, including glass jars. Everything arrived in great shape. They aren't the absolute lowest price on some items but their selection of healthy and hard to find locally items more than makes up for that. I will continue to do business with them."
“Wow! Thank you so much for your amazing review! We're thrilled to hear that your order arrived in perfect condition and that you loved our packaging! It's great that you were able to find those healthy and hard-to-find items with us. Your support means the world, and we can't wait to continue serving you in the future!”
"The 20% off has a limit of $100 discount maximum and should clearly stated on the offer. It should read “20% off entire order up to $500.” It is quite misleading as stands. Pleas correct this "
"Great selection, service and price !"
"Excellent variety
Good costs
Very hood delivery "
"The products were packed securely and items that could make a mess were in sealed plastic bags. The items arrived in a timely manner. "
A rep from Vitacost, Immanuel-Rep, has responded:
“Wow, thank you so much for your awesome review! We love to hear that you had a fantastic experience. Your support means the world to us, and we're thrilled you enjoyed your purchase. Can't wait to serve you again soon!”