"Once again, like previous order, a delicate small bag of red quinoa was put on the bottom of a 50 pound box of product and burst, (looks like it was cut with a knife ( L shape) on middle of bag, not at seam) nevertheless it spilled product and compromised safety of contents.
Also the tape sealing the box was nearly torn through. This heavy order should not have been packaged in a single box. I request a replacement."
"Glad you have delivery to someone else."
"I have always received excellent service! I received my products more quickly than expected and they are packed securely. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you experienced fast shipping and excellent service. It’s awesome to know that your products arrived quickly and securely. Your satisfaction means the world to us, and we can’t wait to serve you again!”
"I’ve ordered from Vitacost for a few years now. I’m always impressed with how well they package my order and they’ve never made a mistake! "
“We're thrilled to hear that you've had such a positive experience with our packaging and order accuracy! It means the world to us to know that you've been a loyal Vitacost customer for a few years. We put a lot of effort into ensuring your orders arrive safely and correctly, and your feedback truly inspires us to keep up the great work. Thank you for sharing your experience!”
"My items arrived on time, and were complete."
“Thank you for your fantastic feedback! We're thrilled to hear that your items arrived on time and that everything was complete! Your satisfaction means so much to us, and we appreciate you taking the time to share your experience. We can't wait to serve you again!”
"I’ve been ordering from Vitacost for years. Good prices, fast delivery, and great customer service!"
“Wow, thank you so much for your awesome review! We're thrilled to hear that you've been a loyal customer for years and appreciate our good prices, fast delivery, and great customer service. Your recommendation means the world to us, and we're excited to continue providing you with the best shopping experience possible!”
"First time ordering - very easy and received order quickly."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that your first experience with us was so easy and that your order arrived quickly. We appreciate your support and can’t wait to serve you again!”
"Even though it was busy holiday time, Vitacost came through with my order.
The screen appears very busy and it was difficult for me to find what I was looking for but time was a factor.
Thank you Vitacost."
“We're thrilled to hear you had such a fantastic experience with our delivery, especially during the busy holiday season! It's wonderful to know we could meet your needs. We appreciate your feedback about the website, and we'll keep working to make it even more user-friendly. Thank you for taking the time to share your thoughts!”
"I was doing great until I realized that I forgot something and I'd already placed my order. In less than 2 minutes, I went back to the app to ADD the item I forgot and I ended up with a double order . I didn't realize that I had done it until a few days later. I'd already been notified that my order was on its way. Thankfully I had the money to pay for it but I will pay more attention next time I place my order. Otherwise I appreciate the precision of my orders and how quickly it was expedited to be delivered. "
“Thank you so much for your thoughtful review! We're thrilled to hear that you appreciate the precision and speed of your orders! It's great to know you had a quick experience with the app, even if it led to a double order this time. We totally understand how that can happen! Your feedback is invaluable, and we’re so glad you’ll be mindful next time. We can’t wait to serve you again soon!”
"Never ordered from this company before so was a little afraid ,process was very professional , product arrived exactly how described and very quickly matter of 2-3 days will order again They are very competitively priced so will switch from my current supplier to Vitacost "
“Wow, thank you so much for your amazing review! We're thrilled to hear that your first experience with us was so positive. It’s fantastic that you found our service professional and our prices competitive! We're excited to have you join the Vitacost family and can't wait to serve you again. Your support means the world to us!”
"I searched for the product I wanted and I found it here at a great price!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you were looking for at an amazing price. It’s our mission to provide great value and a wonderful shopping experience, so your feedback truly makes our day! Happy shopping!”
"Right product and delivered on time."
“Thank you so much for your fantastic review! We're thrilled to hear that you received your beet powder on time and that it was exactly what you needed. Your satisfaction is our top priority, and your feedback is greatly appreciated! Enjoy your product!”
"Great business, Vitacost is the best. Fast delivery. Quality products delivered to your door. I am a 15yr continuous customer. "
“Wow, thank you so much for your amazing review! We are thrilled to hear that you've been a loyal customer for 15 years! Your trust in us means the world, and we’re so glad you appreciate our fast delivery and quality products. We're here to keep exceeding your expectations and delivering what you love right to your door!”
"Won’t ship and canceled by you"
“We're sorry to hear that you had a frustrating experience with your order. It sounds like there may have been an issue that prevented it from shipping, and we understand how disappointing that can be. If you could provide some details about your order or any specific challenges you faced, we would be more than happy to help resolve the issue or clarify what happened. Your satisfaction is important, and we want to make this right for you.”
"Three times I placed an order and it was damaged in shipping and never delivered, but I received emails that I had received my order and that it had been delivered. Each time I had to call to tell you I hadn't gotten it, which could easily be determined by tracking the package, and practically beg for a refund. It took forever for my refund to be "approved" even though you had my money and I had no product, I will never use Vitacost again. "
A rep from Vitacost, Immanuel-Rep, has responded:
“Thank you for the awesome review! We're thrilled to hear that the delivery to Ted went smoothly. We love being able to serve our customers and their loved ones. Your support means the world to us!”