"Spent more money than I wanted in only three items.
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"Easy to order online always gets delivered quickly"
“ Yay! We're so happy to hear that you received your order in a timely fashion and that you find the website easy to use when placing your order! We appreciate you taking the time to share your feedback!”
"As a precaution, I do not set up accounts with stores when I order things online, so with Vitacost where I shop every other month or so, I give my credit card information each time and that has always worked fine. This time, it kept telling me the security code (3-number code on the card) was wrong, although it's the only number there, and I have used this card and exact same info many times without incident, including several times with Vitacost. The rejection of my card security # meant that I had to charge the order to Paypal, which I did not want to do. I also had tons of pop-ups this time, many more than before, and was constantly being re-routed to a different vendor. If this continues, I will have to question future use of your site, as it is simply getting too annoying. "
“Thank you so much for your feedback, Mary! We're thrilled to hear that you've been a loyal Vitacost customer, and we appreciate your understanding with the payment process this time around. We'll make sure to look into this issue to ensure a smoother experience for you in the future. Your continued support means the world to us!”
"The ordering process was user friendly and timely arrival of the product"
“Thank you for your amazing review. We're very happy to hear that you are enjoying the order process and the length of time it took to get that product!”
"Ordered on line, Vitacost did not have the same brand I bought the last time. Not sure if it was because of Covid and the manufacture couldn't supply the one I wanted, however, they did have it in a different brand that I like. It's easy to go on line, find what you want and get it in the mail within a week. Sure beats running from drugstore to drugstore or vitamin store and not finding what you want. Saves on time and gas."
"I've never had a problem with delivery of my products until my order last week. Three times they notified me of delays. With it being very hot in Arizona, I'm not sure if my box stayed a few days in a parked overnight truck or not. UPS should know anything picked up from Vitacost are supplements and shouldn't be delayed as many days as it ended being."
“Thank you for your valuable feedback! We appreciate you bringing this to our attention, and we're sorry to hear about the delays with your recent order. We will definitely share your concerns with our shipping partners to ensure a smoother delivery process in the future. Your satisfaction is our top priority, and we're grateful for your continued support.”
"Prices going up everywhere have driven me to look outside local stores and Amazon for my staples. I have used Vitacost on and off through the years, but i was very happy to find that they had some of the best prices around for supplements i regularly take, as well as some kitchen staples. Shipping is fast and reasonable, and their sales are fantastic!"
“Thank you so much for the amazing 5/5 star review! We are thrilled to hear that you found our selection great and our delivery punctual and economic. We strive to provide the best value to our customers, and we are grateful for your support.”
"last time I bought curcumim. from you charge me 21.73 more than amazon a total 42.00 and change why would I want to do business with co. that over charged me by that much
Robert Storella
79 white st.
Quincy ma 02169
***-***-****"
“I'm sorry to hear about the discrepancy in pricing for the curcumin you purchased. We strive to offer competitive prices and provide the best value to our customers. Please reach out to our customer service team @ 1-800-381-0759 with your order details so we can investigate this matter further and work towards a resolution. Thank you for bringing this to our attention.”
"I ordered a supplement. It came in in good time and was a good price "
“ Yay! We're so happy to hear that you received your order in a timely fashion and the price worked for you! We appreciate you taking the time to share your feedback!”
"Perfect wrapping if items"
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"I have been a customer of your for years and years. You are very swift in sending the products . And you packages the things that I order so nothing gets crushed. Thank you for being the Company you are always aware of detail. And ship quickly.
A Very Satisfied Customer, Barb Malone"
“Thank you so much for your amazing review! We are thrilled to hear that you always receive your orders quickly and in excellent condition. We're so glad you love shopping with Vitacost. Thank you for your continued support and loyalty!”
"Have NOT received my order!"
“I'm sorry to hear about the delay in receiving your order. I recommend reaching out to our customer service team @ 1-800-381-0759 with your order details so they can look into this issue further and provide you with an update on the status of your shipment. Thank you for your patience.”
"We have been good customers consistently buying $100 plus each month, but recently we have had trouble with the website. It wouldn’t take our password and when we tried to change it we got the message that we already had a password. After almost an hour of messing with this we called and went through our large order only to be told that the discount could not be used over the phone. Then I tried again on the computer and ordered but the discount was not included. I called customer service 3 minutes later and was told they couldn’t change it because it was too soon and the order probably wasn’t processed yet. She said I could wait a few hours and call again and “maybe” they could change it. We wasted an entire morning and lost more than a $20 discount on our order. Goodbye Vitacost, Hello Amazon!
"
“I'm sorry to hear about the issues you've been experiencing with our website and customer service. We sincerely apologize for the inconvenience this has caused you. We value your loyalty as a customer and would like to make this right for you. Please reach out to us directly @ 1-800-381-0759 so we can further assist you with your recent order and ensure that the discount is applied correctly. We appreciate your feedback and thank you for bringing this to our attention.”
"I had to repeat my shipping address 4 or 5 times throughout the order process. Otherwise, friendly service."
“Thank you for sharing your feedback! We're glad to hear you had a positive experience with our friendly service. We appreciate your patience with the address issue and will work on improving this process for future orders.”
"I was a Vitacost customer years ago & then got away from ordering with them. The other night I was "on the hunt" for some bread flour & found just what I was looking for at Vitacost. The website is easy to use and my flour came lightening quick. I highly recommend Vitacost. "
“We're thrilled to have you back as a loyal customer! Thank you so much for your support and for choosing Vitacost for your bread flour. We appreciate your kind words, and we're so glad we could provide you with the product you were searching for. Welcome back, and happy shopping!”
A rep from Vitacost, KevinRep, has responded:
“Thank you for your 5/5 star review! We're thrilled to hear that you enjoyed shopping with us. Be sure to sign up for our newsletter to receive exclusive coupons and discounts on future purchases. Happy shopping!”