"great help and awesome pricing"
"You did not include an invoice with my order . I could not reach customer service to request one . There were no discount coupons applicable to my almost $100 order except free delivery . I always get free delivery with Amazon - so perhaps I’ll use them next time instead of vita cost ."
“I'm sorry to hear about the issue with your invoice and the lack of discount coupons on your recent order. If you need an invoice, you can always reach out to our customer service team for assistance. We apologize for any inconvenience this may have caused and appreciate your feedback. Thank you for shopping with us.”
"Great service, fresh hair supplies, I've been buying here over 5 years."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you've been a loyal customer for years and that your experience with Vitacost has been excellent overall. We appreciate your support and look forward to serving you again in the future.”
"Everything was great on my recent order. Thanks. "
“ We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"Although products are packaged with great care, my shampoo spilled out during shipping. Customer service agent was so helpful and replaced the bottle no with no problem."
“We appreciate you taking the time to leave your review. Although we sincerely apologize for the -open shampoo bottle, we're elated our Customer Service Team was able to get you a replacement in a timely manner!”
"Found brands and items I was searching for"
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you are always able to find the items that you are looking for.”
"Great customer service. Fast and Professional. Wonderful selection of products. "
"Great deals! Excellent choices! "
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you're loving our deals and choices. Your support means the world to us! ??”
"I never give a 5 rating. You delivered my product quickly. I am glad about that."
“Thank you so much for taking the time to leave your rating! Please reply and let us know if there is something we could have done differently to earn a 5 star rating from you even though you do not give 5 star ratings! We're always looking at bettering our services, so your feedback will help us do so.”
"I usually buy vitamins and toiletries from Vitacost, but when I saw our favorite organic cereal with 30% off, I was thrilled and ordered two family size boxes!"
“We're so glad to hear that you were able to stock up on your favorite organic cereal at a great discount! Thank you for choosing Vitacost for all your health and wellness needs. Enjoy your family size boxes of cereal!”
"I have had excellent service for years. It comes quickly and is accurate."
“We are thrilled to hear that you had a great experience with our service and speedy delivery! Thank you for choosing Vitacost. We truly appreciate your loyalty and look forward to serving you again in the future!”
"Glorious experience Amen!!"
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"It was exactly what I wanted, price was great and I got it really fast!! Within two days!! "
“Yay! We're so happy to hear that you received exactly what you ordered to it was delivery so quickly and that you were satisfied with the pricing! We appreciate you taking the time to share your feedback!”
"Every time we order from Vitacost we able to get the products we want. They are also are delivered quickly."
“Good afternoon and thank you for your kind review! We are so happy to hear that you are able to find your favorite items with fast shipping! Take care!”
"My order was delivered promptly; and all items were shipped with quality in mind. I love Vitacost's customer service, great promotions, and excellent variety of items! "
“Thank you so much for your amazing review! We are thrilled to hear that you always receive your orders quickly and in excellent condition. We're so glad you love shopping with Vitacost and that our products work well for you. Keep an eye out for more sales and promotions to help you get the items you want at a great price. Thank you for your continued support and loyalty!”
A rep from Vitacost, KevinRep, has responded:
“We are very happy to hear that you are pleased with not only our pricing but our service as well. We pride ourselves on our customer service. Thanks for being a part of the Vitacost family!”