"Vitacost arrived when you promised. I wasnt happy that it was delivered by my gate which is about 100 ft from my door. It is usually delivered to my porch so I kept looking for it on my porch. When I tracked it, it said it has been delivered, so I went out and found it by my gate. I wasn't happpy because it had been sitting out in the 100 degree heat for who knows how long. I don't think that the heat is good for the supplements that I ordered. I complained to the delivery service and they appologized."
"Fast delivery! One package arrived opened but was exchanged immediately. Highly recommend this company. "
“Thank you so much for sharing your positive experience with us! We are thrilled to hear that our customer service team was able to quickly resolve the issue of the open package. Your satisfaction is our top priority, and we appreciate your continued support.”
"Needed items were in stock and delivery rapid"
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime”
"Easy to find items and I appreciate the Quick Reorder option. I really appreciate the discount codes available, thank you. Great service!"
“We are thrilled to hear you had a great shopping experience with us! Thank you for your kind words and for choosing Vitacost. We look forward to serving you again soon!”
"This company packages items very well. I ordered several glass bottles of vinegar and they arrived safely with not a single chip or crack. Love the choices of vinegar!"
“Thank you so much for the amazing 5/5 star review! We are thrilled to hear that you found our selection great and our packaging of the orders are done so well. We strive to provide the best value to our customers, and we are grateful for your support.”
"We are always looking for healthy snacks that taste good. So many brands are not available in our store. Private sellers make the price ridiculous high. THIS place is it. So many brands and flavors at good prices. They shipped quickly and arrived within a week. Packaged nicely with a divider; our chips didn't even looked bothered. We will be ordering from them monthly. So happy with place can't wait to explore more."
“Thank you so much for the amazing feedback! We're thrilled to hear that you love our selection and that your order arrived quickly and in perfect condition. We're excited to have you as a loyal customer and can't wait for you to discover even more great products with us. Enjoy your healthy snacks!”
"prompt and quickly delivered"
“We are thrilled to hear that you are enjoying our! Thank you so much for your kind words and for choosing Vitacost. We look forward to serving you again in the future.”
"i was happy to get my biota on time. i was disappointed that i could have gotten 20% of on my first order but i didnt recieve the email until i placed the order.???? that would have really helped my cash flow on a fixed income. "
“Thank you so much for your kind words! We're thrilled to hear that your order arrived promptly and that you were happy with your Biota. We apologize for any inconvenience regarding the first order discount. If you ever have any questions or concerns, please feel free to reach out to our customer service team for assistance. We truly appreciate your support!”
"Unlike so many other web sites,, Vitacost delivers my order in 2 days..."
"I love doing business with them. They fill your order promptly and get it in the mail. Have been doing business with them for several years and have never been disappointed. great company!!!! They have been able to supply me with all the supplements that I need. "
"great help and awesome pricing"
“We are very happy to hear that you are pleased with not only our pricing but our service as well. We pride ourselves on our customer service. Thanks for being a part of the Vitacost family!”
"You did not include an invoice with my order . I could not reach customer service to request one . There were no discount coupons applicable to my almost $100 order except free delivery . I always get free delivery with Amazon - so perhaps I’ll use them next time instead of vita cost ."
“I'm sorry to hear about the issue with your invoice and the lack of discount coupons on your recent order. If you need an invoice, you can always reach out to our customer service team for assistance. We apologize for any inconvenience this may have caused and appreciate your feedback. Thank you for shopping with us.”
"Great service, fresh hair supplies, I've been buying here over 5 years."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you've been a loyal customer for years and that your experience with Vitacost has been excellent overall. We appreciate your support and look forward to serving you again in the future.”
"Everything was great on my recent order. Thanks. "
“ We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"Although products are packaged with great care, my shampoo spilled out during shipping. Customer service agent was so helpful and replaced the bottle no with no problem."
“We appreciate you taking the time to leave your review. Although we sincerely apologize for the -open shampoo bottle, we're elated our Customer Service Team was able to get you a replacement in a timely manner!”
A rep from Vitacost, KevinRep, has responded:
“We're so glad to hear that your Vitacost order arrived when promised! We're sorry to hear about the delivery hiccup, but we appreciate you bringing this to our attention. We'll make sure to pass this feedback along to our delivery partner to ensure a smoother experience for you in the future. Thank you for choosing Vitacost!”