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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
1/5

2004-06-24

"I ordered from Vitaglo on June 3rd, the money was debited from my bank account on June 7th. They say if you have not received your order in 10 business days to contact them so I did. I emailed on the 16th of June and a couple more times after that. I've also left 2 phone messages. They have not responded to either. They have poor customer service. I guess my only option at this point would be to report them to the Better Business Bureau."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-03-31

"I purchased a box of Meso-Tech Chocolate Mint meal replacement bars in January 2004 from vitaglo.com. Although the price was reasonable and the order was delivered in a timely fashion, the MRP bars that were sent to me had expired FEBRUARY OF 2003 ~ a year before I made my purchase! I sent an email and left a phone message, but no one responded. Customer service is extremely poor. In fact, you must leave a phone message because a living person will not answer the phone. I then called a non-toll free phone number where I spoke with Janna, and was eventually transferred to Mike, a manager, apparently, *the* manager, or the "end of the road" as he put it. He stated that since it was past 10 days from the date I received the order, he would do nothing about it. Please beware when ordering with this company. I am in the process of reporting this to Muscle-Tech since vitaglo.com clearly does not care whether they distribute outdated bars. From now on I will order with other online companies that will match vitaglo's prices and shipping specials. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused

Verified
5/5

2004-02-02

"This seller has great prices and low shipping costs. They ship promptly and their merchandise is exactly as described."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability