"Prior to completing purchase with PayPal. Website showed total price with tax. Shipping charges were added after selecting to pay this price. Shipping charges should be included with total price not added after purchase. One item indicated free shipping. "
"I checked to see if you were now selling the Excel Administrative (Drip Lines ) individually instead of the very large number as a bundle and was very, very happy to learn you are. In addition, you now seel the shorter (1 inch) needles that I use for administering SubQ fluids to my cats. I did place my order today. Thank you so very much for making the drip lines available in individual kits. I hope you will continue to do so in the future."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Had to reset password, no big deal. Looking for a particular product. Vitality was the only place that had it. Ordering was easy."
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"I always buy from this company, and I've never had any issues with my syringes. The shipping is faster than expected. I'm so grateful for this company. Thank you! "
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"I thought shipping was free above $50.00, but I was charged $8+ on a $60 order."
“We apologize for any coupon issues or confusion, in regards to free shipping for orders over $49 that is only applicable for recurring/subscription, it must be made into a subscription and will apply free shipping to the applicable item from there excluding any non-subscription items that do not automatically ship free from the supplier. We will relay these concerns to our team, thank you and have a great day.”
"I have nothing more to say."
“Glad to learn your experience was a positive one. We will share this with the team!”
"All went well with item and delivery, thank you!"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"Great products. Very fast shipping, Thanks!"
“Thank you for taking the time to leave us a review and provide your feedback, have a great day!”
"I sent an email about mistakingly using old address and never got a response. Package was sent to wrong address and I had to spend $15 with FedEx to change address. No way to cancel order and reorder so I sent email to no avail "
“We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for any frustration this may have caused.”
"I was happy to find the website with lower prices than I have gotten elsewhere.
Tried placing an order 2 days ago but the site froze, after I gave my information. I am very concerned that it may be compromised.
Decided to try again. Now I am holding my breath waiting to see what happens."
“We're very sorry that you had an unsatisfactory service from other places. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”
"Ordering was difficult. Many of the products I had come to rely on from Vitality were not available. Founds substitutes, but only had choice of individual or huge bulk, but I decided to give it a try.
Half of my order was delivered. Peri wash in individual spray bottles. More than half of the protective plastic caps were off the bottles (in the plastic bag). Bottles are arrived at various levels of fill (only one completely full). Presumably the others had started that way, but lost volumes as the protective caps had fallen off.. The light fragrance is actually very flowery, and I may end up dumping it altogether.
Still waiting on the other half of my order. Have not gotten any delivery updates, so hoping they will still come. "
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. We will pass your comments along to management.”
"I liked the way the top two products were compared."
“Hello , thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"Website shows picture and price of object, obviously they are not aware that the manufacturer no longer makes the product until I order it."
“We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you. If you'd like you can send us an email at support@vitalitymedical.com. I apologize for any frustration this may have caused.”
"I called and the service I received was fantastic. "
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"My daughter's nebulizer stopped working so I ordered her one from you. It came quickly and she was very happy."
“Hello, thank you for the positive review! We are so happy to hear you are pleased with the item and that it works well for you. We appreciate your feedback, have a wonderful day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. Even if one item has "free shipping", if you have other items that do not ship for free you are having to pay that shipping cost for the items that do not ship for free. The full cost of your order is right before you press process order, if you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”