"My sister is partially paralyzed and wants a hospital table with a drawer. I ordered with ease. Thanks I try to do every thing I can for her. "
"Overyall, I've had good experience in the past but this time my order showed as "Under Review" and stayed that way even after the order shipped. I did not get an email saying it had shipped so I had to call. I was told that it had already shipped and the support person told me they would email the tracking number. I never got this email. I called three days later and this time the support person gave me the tracking number and I was able to find the order, which had already arrived. I just checked and the order status still shows as "Under Review" however!!"
"Has not arrived and zero shipping info provided ... I don't understand!?!? No one does this in this day and age and I fear I have been ripped off."
"Using a Mac with the Safari browser, the order process was a mess. After selecting Apple Pay, the option to complete my order disappeared. I had approved a purchase amount but could not complete the order.
I did it all again. After completing Apple Pay, I reloaded my screen and then I could see the box to click for Complete My Order.
Very confusing and I was worried about placing 2 orders!"
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, if theres anything regarding placing an order you can always give our customer support a call and they will be able to help placing any orders. As well as, checking to see if you have placed multiple orders. Thanks again for the review, have a great day!”
"Arrived fast and accurately "
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Was very easy to order item"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"I placed my order and didn’t receive any communication. Delivery was 3 or 4 days later than usual. I ran out of the ones I needed. Now I have to figure out your return policy and reorder. Your website isn’t easy to maneuver through. I can’t find an easy reorder place. "
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. Once you have received the order, you can give our customer support a call and they will be able to walk you through the returns process. You can also reach the returns department at returns@vitalitymedical.com and someone in that department can help as well. ”
"Finding what I needed and at an excellent price was surprising. I got my order in and items on the way!"
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Delivery was quick and the product was as ordered. Thank you."
“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”
"Poor customer service and lack of understanding and consideration to correct wrong delivery problem. Ordered Buddies Underpass XXL but sent Size XL. Told did not request return before 30 days therefore, items cannot be exchanged. We're talking Ordered Oct 12th delivered Oct. 15th, and asked to correct order Nov. 20th."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like one of our customer service representatives have contacted you about correcting this matter. If you don't hear back in a timely manner please also feel free to reach out to support@vitalitymedical.com and we will make sure this is resolved.”
"Good product FAST shipping"
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"excellent web site good and stored orders speeds things up"
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"First time ordering! It was a simple process and item was delivered in a couple of days. Happy with the whole process. Thank you "
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Everything I expected. I will definitely keep using"
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"has what i need and great prices"
“Glad to learn your experience was a positive one. We will share this with the team!”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for taking the time to leave us a review and provide your feedback. From the looks of tracking, your package has been delivered. If you have any questions or concerns for the tracking information, you can call customer service and they will be able to give you updates. Thanks again, have a great day!”