"My items always arrive quickly. They are packed really well
"
"Website is easy to navigate"
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Beside the good price point on the product we were ordering, the process to complete the steps to process the order was well organized and efficient.
Thank you!"
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that our team made your experience pleasant and got your needs taken care of. We hope to see you again, have an amazing day!”
"I use this for bronchitis and/or asthma and when I feel like I am getting sick to knock out any symptoms. This is my second machine - the warranty is like five years (I'm pretty sure I had it longer). it came with a spare kit which is great. Quality product. The switch just happened to break. Again, lots of use and I've travelled with it and took in and out of the box for years!"
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"emailed twice and I am getting no respinse"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a reshipment for you. Normally, the request does take around 3-5 business days to get in contact with the warehouse to make sure the order is corrected for you. If you don't hear back in a timely manner please also feel free to reach out to fulfillments@vitalitymedical.com and we will make sure this is resolved.”
"I ordered Saline solution and the website indicated it was in stock. After charging almost $9 to ship, I was informed after my order was submitted that the item was on back order with no date given to expect it to be available."
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. If you have any questions or concerns please reach out to customer support and they will be able to help! Thanks again. ”
"Seamless transaction. Easy to
place order."
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"Fast shipping and great prices. Alot cheaper than the store and same quality. "
“Glad to learn your experience was a positive one. We will share this with the team!”
"I've ordered from here before and each time is a no hassle process. Ordered what we needed and the items came quickly."
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"I'll know when i receive the order. Excellent otherwise."
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"Always receive the orders on time and at a fair price."
“Hello George, We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review. ”
"My order hasn't arrived yet."
“We're very sorry that you were disappointed with you order. We appreciate your feedback and would like to make this right for you. It seems there was some information sent to you today regarding your order, so please watch for those emails. If you have any questions or concerns, please reach out to customer support and they can help. Thanks again for the review. ”
"There was no problem with this order and I liked that.
It was all good.
Now leave me alone."
“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”
"I am always pleased with the products from Vitality Medical. In addition, the ease of ordering and the fast delivery are remarkable. And great discount offers! "
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that our team made your experience pleasant and got your needs taken care of. We hope to see you again, have an amazing day!”
"The subscription department is incompetent. That sums it up "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We have someone reaching out regarding your subscription here momentarily. If you have any questions or concerns, you can contact customer support and they can help as well. Your comments will be passed along to the management team.”
A rep from Vitality Medical, Megan-VM, has responded:
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”