"They back ordered my order"
"Easy to order the Airlife breather "
"Vitality Medical always has what I need at a good price. Shipping is quick and for my items free. I prefer the soft canullas over the regular ones but my oxygen supplier doesn't carry them. I would rather buy my own than continually have a sore nose. "
"Fair price and quick shipping & delivery."
"Product was not delivered as promised. Cannot provide a review on something that I do not have. "
"Items that I ordered that I thought was in stock isn't in stock or it's not available because it's on back order. You should not promote your merchandise if you don't have it in stock because items like what I tried to order I need"
"It came without a face mask so it’s useless , this not acceptable "
"Usually when I oder syringes the order is correct. I ordered 3 and 6 ml in bulk. I got 60 ml and not the 3ml syringes. Still have not seen the correct oder shipped."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a reshipment for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"Very quick delivery and I am able to find what I need"
“Glad to learn your experience was a positive one. We will share this with the team!”
"Ordering process was simple, and shipping was lightning fast. Made the whole process painless."
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"In the end, it was fine, I liked the email followups. However, I wanted to use PayPal, and whenever I was returned to your website, the payment was canceled, without telling me why - whether something was missing in the form, etc. I ended up having to use a credit card I rarely use, which means a separate bill, with only this purchase on it."
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”
"Taking too long to get product, and $20 for shipping and handling is too much."
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. We are a drop ship company, so the shipping price is actually the manufactures shipping cost, we unfortunately don't have the control over how much it is to ship a product. Your comments will be passed along to the team.”
"We paid extra to receive package in 3-5 days as patient needed supplies urgently but received package over a week later. Tried to call Vitality Medical and nobody answered the phone then sent email to cancel the order since it we paid for something that we didn't received. Over a week later we still received package without a word from Vitality Medical."
“Hello, thank you for leaving a review. We are truly sorry for the inconvenience on the shipping, our shipping is 3-5 business days after the product ships. Upon looking at your order and tracking you did end up receiving your order within 4 business days. If you ever have any questions regarding your orders or shipping, you can call the customer service line and one of our representatives will be able to help answering any questions you have. Thanks again!”
"Prior to completing purchase with PayPal. Website showed total price with tax. Shipping charges were added after selecting to pay this price. Shipping charges should be included with total price not added after purchase. One item indicated free shipping. "
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. Even if one item has "free shipping", if you have other items that do not ship for free you are having to pay that shipping cost for the items that do not ship for free. The full cost of your order is right before you press process order, if you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"I checked to see if you were now selling the Excel Administrative (Drip Lines ) individually instead of the very large number as a bundle and was very, very happy to learn you are. In addition, you now seel the shorter (1 inch) needles that I use for administering SubQ fluids to my cats. I did place my order today. Thank you so very much for making the drip lines available in individual kits. I hope you will continue to do so in the future."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It seems that the device that you purchased does not come with the face mask, we do however sell the nebulizers separately that have the face masks if you're interested. We are sorry for any confusion, if you have any questions about a specific product, you can call customer support and they can help. ”