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Product & services pricing
3.76/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.64/5
Customer service:
3.43/5
Return/Replacement policy:
3.36/5

Verified
1/5

2023-08-14

Overpriced shipping

"People actually need these medical things to live day to day it’s not like people choose to live needing these things. This is way overpriced for shipping alone is unfair and I don’t know why I was charged for 2 different kinds of taxes totaling at $105 then somehow getting charged over $20 more"


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. We do also see that there was just the state tax applied to the order. Your comments will be passed along to the team.”


Verified
5/5

2023-08-14

Lenny D

"Very easy to order on line. Good price ."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review, have a great day!”


Verified
5/5

2023-08-14

Reliability

"As a repeat customer answering the question. of my experience."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”


Verified
5/5

2023-08-14

Excellent Service

"Products are always in stock and delivery is fast. Price is as good as other mail order sites too."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”


Verified
5/5

2023-08-14

"Excellent product received on time."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you are pleased with the item and that it got to you in a timely manner. Thank you for leaving us a review, we hope you have a great day!”


Verified
3/5

2023-08-14

So so

"Could not get through to pay via PayPal. Everything else was great."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team to further look into this to ensure there aren't any future issues. Thank you and have a great day. ”


Verified
5/5

2023-08-14

Found What I Needed

"quick and easy. Done in a minute. Found just what I was looking for."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”


Verified
5/5

2023-08-14

Socks and nebulizer

"I was so pleased with my first experience ordering from Vitality that I ordered a second time. They have a wide variety of non-skid socks to fit every foot at great prices. I was also happy to find a nebulizer at a great price. I think the nebulizer was 30% less than the price quoted locally.

Their web site is easy to use and prices are some of the most reasonable I have seen. Product quality is top notch and shipping was FAST.

I will continue to use Vitality
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“Were so happy to hear that the ordering process was easy and that you were able to get the items you needed here that you are pleased with, thank you for taking the time to leave a review. We look forward to serving you again, have a wonderful day!”


Verified
5/5

2023-08-14

"Easy to navigate website and order products I need."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“We're so happy that you had a positive experience with our website and found the items needed here. Thank you for your business and for taking the time to leave a review, have a great day!”


Verified
5/5

2023-08-14

Great selection, much faster ship than expected

"Will buy again. Found everything i needed"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”


Verified
5/5

2023-08-14

Great service

"Always had a wonderful experience with quality products "


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”


Verified
5/5

2023-08-13

Absorbent and comfortable

"Prevail diapers are the best I have found. Thanks to Vitality, I didn't have to start at the beginning when choosing absorbent diapers that will not damage the skin. The Vitality unbiased, rating system saved me so much time in ordering."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are so happy to hear you are pleased with the item and that it works well for you. We appreciate your feedback, have a wonderful day!”


Verified
3/5

2023-08-13

"I did not get my 5% OFF! I'm a little put out by that."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management.”


Verified
5/5

2023-08-13

Cappys

"Very easy to find and was the same price as my first purchase. Should have purchased more the first time. "


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”


Verified
1/5

2023-08-13

shipping craziness

"ordered 10 20cc and 10 12. cc syringes. Got a large box, approx 12 x 18 with TWO 20 cc syringes in it. The next day got an envelope with the 12 cc syringes (proper shipping) and a few days later got the 8 20 cc syringes in a large envelope. The box for 2 syringes was total over kill. Profit margins have got to be down if that keeps up."


Rep reply posted 2023-08-15
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the constructive criticism, and sorry we couldn’t make it a better experience. Your comments will be passed along to the management team to take a look into. ”