"No guest payment option. Tried to set up an account. They said I had one. No password reset came timely to my inbox. Had to go through Amazon. Never this hard in the past; I usually checked out as guest, but that option seems to have been removed."
"miserable ,products higher than healthy kin please deduct 5% to my order"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. We will share this with the team.”
"Stops cough never use anything else."
“Thank you for the positive review! We are so happy to hear you are pleased with the item and that it works well for you. We appreciate your feedback, have a wonderful day!”
"I truly enjoyed well described product that I looked for some time. Thank you very much! Highly recommended!"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I placed an order on 23Jul2023 for 3 items. I have been charged for all 3 items. However, one item has yet to be delivered and today is 17Aug2023. I looked up the tracking number and it says its been sitting in Orangeburg, NY since 24Jul2023. As it was the item I needed the soonest, I had to go searching for it elsewhere."
“We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for any frustration this may have caused.”
"First time experience in ordering mik-ey feeding button. Process was easy and precise. "
“We are so happy to hear that it was an easy ordering process and that you were able to get the items needed, thank you for leaving us a review, we hope you enjoy the rest of your day! ”
"Good to find place with what you are looking for"
“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"I think you should have free shipping above $35."
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"La mejor calidad y las entregas rápidas.
Soy clienta recurrente para atencion a mi mama"
“Es maravilloso escuchar eso, gracias por su negocio y por dejarnos una reseña. Esperamos trabajar con usted nuevamente, ¡que tenga un día increíble!”
"Once I located the product the transaction was smooth as creamy peanut butter. But it was chunky up to that point."
“We are so happy to hear that it was able to be resolved and went well from there, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Vitality had the item I needed when no one else did, priced fairly and delivered very quickly. Thanks!"
“Hello, thank you for the positive review! We are so happy to hear that you were able to find the items you needed here and that they got to you in a timely manner. We look forward to working with you again, have a great day!”
"Easy to find what I need and order"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”
"Antifungal powder bottles opened spilled product. Each bottle should be individually packaged to limit mess and loss."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and will make sure to relay your concerns to the team. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"Thank i invite few friend to vitality"
“We appreciate the review and feedback. Thanks for taking the time. Have a wonderful day!”
"I was having trouble getting the leg garments to pressurize and massage and Tammy spotted the problem. I wasn’t connecting the hoses to the power unit with the arrows oriented to the top. It works perfectly now. Thanks. "
“That’s wonderful to hear that the issue was able to be resolved and now the item works well for you. Thanks so much for leaving us a review. We will share this with the team!”
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you had an unsatisfactory experience on our website. We value your business and will be taking a look into this matter. We apologize for any frustration this may have caused but please watch your email for further information.”