"Shipping cost should be known up front"
"I am starting new veterinary practice and I am very happy to find this product so easy order "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"What I needed at a decent price. "
“Thank you for the review, we appreciate your feedback, have a great day. ”
"Great price and easy to check out."
“Hi, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. See you next time!”
"I'm not satisfied with the price of "Silvercel", Everything has gone up in price. I have a s sneaky suspicion it's mostly greed. "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team.”
"Order MAD500 & MAD510, the description is correct, but the picture show regular atomizer, which is really confusing.
I am pretty sure some orders are lost due to this awful bug."
“We're very sorry that you had an unsatisfactory experience on our website and apologize for any confusing photos, we will relay this information to our marketing team to take a look into it and get updated. ”
"FAST AND EASY SERVICE TO ACQUIRE A WHEELCHAIR."
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Easy to use online ordering. Prices VERY reasonable."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Every discount code that your company is texted to me doesn’t work. Could you please explain to me why."
“We apologize for any coupon issues, please be on the lookout for expirations, exempt items, or requirements in regard to coupon codes/discounts as well as only one discount applies per order. Products on sale or with automatic discounts from the supplier may be exempt from receiving additional discounts. Please feel free to give us a call and we will be able to help clarify and assist. ”
"The website would ask to be refreshed when you typed in the address for the billing. That isn't good at all. If a client didn't need these items, i would have just shopped elsewhere. "
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"Product search was simple and quick. Checkout was the same. I recommend this company for all your medical needs."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Said if I signed up for email which I did and got code welcome but no place to enter it on payment screen :("
“We apologize for any coupon issues, we will take a look into this matter, and hope you give us another chance in the future. Thank you and have a great day. ”
"I had 10% coming never got also 99 cent shipping just ordered never got. If your not going to honor what you say then don't say. I can;t afford this. Also do you take insurance
"
“Please check the spam or junk folders of your email as they may have been caught there, please feel free to give us a call with any questions or concerns, unfortunately, we do not currently work with insurance companies/providers. There is an option to pay out of pocket and have your insurer reimburse you. However, you will want to contact them directly and make sure this is an option for you.”
"I am very dissatisfied with Vitality Medical.
I paid $70.00 for 1-2 days delivery and didn’t receive my order until 5 days later, this is out and out fraud. Will never have anything to do with them again."
“Though every attempt is made to ship orders as quickly as possible, orders generally take 24 business hours to process before shipping, and the shipping methods are calculated in business days, the order was placed on 11/10 24-hour processing - 11/11 tracking was uploaded 1st day of shipping then 11/14 the 2nd day of shipping. We apologize for any confusion or frustration please feel free to give us a call with any questions or concerns. ”
"Ordering from Vitality is easy both to get information and in the ordering process."
“We are so delighted to hear your feedback. Thank you for your business and your positive review, have a great day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the feedback. Your comments will be passed along to the team. ”