"My first order was promptly shipped and all items were just what I needed for my Mom's care. We are staying a hotel near the hospital and having these items shipped made it so handy rather than having to run out and find them. "
"Try to get all my medical needs here"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Good quality of paper. Deliver in premised days."
“We are so happy to hear that you are pleased with the item and that it works well for you. Thank you for leaving us a review, we hope you have a great day!”
"I WAS SO TIRED OF BACKORDERS AND YOU ARE CHEAPER ON A LOT OF THINGS THAT WE USED TO ORDER FROM PREFFERED (not) MEDICAL"
“We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review have a wonderful day!”
"System would not accept order. Had to place second order. Wound up with both. "
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience in the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com.”
"i had a few questions about a product and its availability, so I called and Joe answered within a few minutes of being on hold.
He was very helpful and answered my questions.
Other vendors only wanted me to email them thru their website ...
or shall I say 'previous' vendors I would use.
Thanks, Vitality !"
“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience and got you taken care of. We appreciate you taking the time to leave a review, and look forward to serving you again have a wonderful day!”
"My husband cannot use all the cannulas because they make his noise drip. Must be the chemicals use in making the products. This product he can use. Unfortunately the Medical store where he gets them free from Medicare does not carry them and won't unless his doctor make them. I have contacted his doctor. In the meantime we have to pay for them, otherwise he is miserable. Real fair for someone who has worked hard all his life that you are strapped to one type. Why do they make it so difficult? I am just glad I found these."
“We are so happy to hear that you were able to find the items that you needed here, and hopefully, they will make this process easier. Thank you for taking the time to leave a review, have a wonderful day!”
"Every product I wanted to look at was on hand.
every question I had was answered.
Nothing is perfect however, and nothing is cheap enough.
So 4 stars. But I am getting what I need. In a decent time frame."
“Hi, thanks for the great review. We look forward to seeing you again soon!”
"out of stock with no information as to why"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We will have someone reach out or please feel free to give us a call and we'd be able to help clarify and assist. ”
"the machine I clicked on in search results stated it was $32.****. when I clicked on it nothing showed up that amount- instead it was $34.****. Bait and switch is alive and well with you."
“We're sorry to hear that you had an unsatisfactory experience on our website, we are unable to find where it would state that. We would like to gather some more information so that we can improve the experience in the future. If you'd like to provide feedback or screenshots of this specific incident contact support@vitalitymedical.com.”
"I love the experience . Everything is easy and simple. "
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"IT'S A LITTLE TRICKY TO PUT IN ESPECIALLY EDITING THE PROMOTION CODE IN THE CHECKOUT PROCESS."
“thank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. We are always looking for ways to increase customer satisfaction and will pass your comments along to management.”
"Searching and ordering is super simple with their website."
“Hi, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. See you next time!”
"I signed up for 5% off, and they gave me a code to put in - but there was no place to input the discount code - false advertising or someone messed up the order page. "
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. ”
"Placed order nearly a month ago, and have not received anything. Had I known at the time of the order that the product I wanted was back ordered I would have gone elsewhere "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team for future improvements. I apologize for any frustration this may have caused.”
A rep from Vitality Medical, Megan-VM, has responded:
“We are so happy to hear that you were able to find the items that you needed here and that they got to you so quickly, thank you for taking the time to leave a review have a wonderful day!”