"I rented a book but the page numbers are not visible making creating a citation difficult. They are on purchased books. I called customer service 3 times. First time I held for 69 minutes, next time asked for a call back, last time left a message. After a week, I have no response. "
"horrible service been on hold for almost 2 hours with no clear resolution and going in circles "
"Customer service was good though"
"Today I was trying to make flashcards and as soon as I go back to text I cannot paste to the flashcard. I have to save and go back to the editing.
The text in the flashcards is light and hard to see when making them.
My main "beef" is that the text is not fitted to the screen. I do NOT like using the scroll side to side. This makes for hard reading. And today I tried to up the text size and it wasn't working.
I like the search functions. The table of contents. I like that I can get my textbooks quickly and cheaper than hard copies. I imagine that it is more eco friendly....is it?
"
"Finding it difficult to search for new available titles in the app as well as on the web. Once they are located and purchased, the performance and experience is great."
"I was glad to find a place to read the books. They are not available to download to my Kindle so I was looking for a place to read online. The app does not allow you to go to each chapter or back to a previous chapter. It will randomly jump back to a previous chapter if you aren't carefully turning the pages. It is frustrating but doable. "
"It's nice to be able to buy electronic textbooks; the voice choices to listen to them are extremely distracting and it is hard to concentrate on study materials. I would not recomend this platform form anyone with ADHD or perception disorders. I wish i had not spent my money on these and chosen actual books."
"The app is not working properly. Read to me highlight goes ahead of voice or disappears altogether "
"The experience was great will be using this for a long time. I will definitely recommend it to family and friends."
"My experience with VitalSource has been good."
"Quite impressive. The audio feature is great, especially for those who can't stay concentrated reading. Love the highlight feature as well!"
"The VitalSource service is instant and very satisfying"
"Despite preferring hard copy books, VitalSource has pulled through many times. I frequently rent text books for my courses, although I wish their prices would be more competitive. You can almost always find your textbooks cheaper elsewhere, but if you have to wait on shipping then it’s easier to buy an online copy. As a current (and possibly career) student, I wish VitalSource would price adjust based on other sellers, or even use some form of loyalty program. "
"I purchased the book then got the codes and it was on my phone in minutes."
"I really like that I can purchase textbooks so easily.
Less for me to worry about.
"