"I was surprised, when I discovered vital source, because I really had not heard about vital source. The quality of the e-book was great and the price was too."

"The digital e-book was easily purchased and is easily accessible through the Vitalsource Bookshelf app"

"I figured out how to navigate but it would have been nice to have a better direction"

"all good, I am happy and customer service is the best "

"I like the simplicity of having access to text material even without internet access. I would prefer if all the texts offered the coach me feature because it is really helpful. However, unfortunately not all do. "

"As above . I cannot find a phone number to call , so am frustrated .
Good service should always include easy personal access and response ."

"It

took too long to resolve an issue. I found out that I has multiple accounts based on my status. I didn't feel that I was working with human beings. I also have a hard time agents identifying themsel ves with first names only and last name as an initial. Not user friendly. "

"I through l was buying a paperback book. Not a e-book. And l am not able to use my password as the won't work on your system, and when l ask for code to xhange the password, it does send to my e-mail address. And all l want is a refund. Thank you. Regards. "

"A major issue has been following along by page numbers. If a professor is asking us to work on page 250-255 or look at the matrix on page 245, it is not possible. I have had to use the search bar using context as my one saving grace. The other major issues include how diagrams are viewed and how difficult it is to use the digital workbook.

Highlighting and note taking is easy. The many options to change the viewing option is nice."

"I enjoy the flexibility of their online text books for someone who needs to travel a lot, but they need to have better disclosures on which vital source texts come with extra content. I enjoy having the online practice tests but it's difficult to know which books actually come with the materials until after buying them. Half of the time I've had to buy an extra physical copy of the book to access the online resources. Other than that, I've really enjoyed their books. "

"Can’t depend on this service as the web portal will lock you out at random. "

"I love the fact that I can listen to required textbooks while I go about my daily business like showering, getting ready for work, doing chores, which helps me keep up with classwork. But I wish real people could narrate vs AI because sometimes the AI reader doesn't follow correctly and that is sometimes so distracting that I can't learn anything from it."

"I have been using VitalSource since May 2023 for academic purposes. Everything went smoothly until recently when I bought two books that I needed to claim on another website. The guide provided by VitalSource on how to claim your book didn't work. When I reached out for help, the person who took my case immediately told me they couldn't assist and that I should reach out to the third party. This response frustrated me because I purchased the books through VitalSource, and I believed they should have been the ones to help me. I reached out to the third party, and they guided me through the correct steps to claim my books. I will say the service is good until you encounter an issue."

"I paid $47 for my book to find out it just gives me a code to access it through Pearson which is a 30 character code then gives you a link to their main page that has no where to enter the code. **UPDATE** The reply I get is thanks for the information we will pass it on. No help in any way. I'm stuck having paid for this book for my class and still can't access it."

"Even after contacting customer service, I still wasn’t able to access the textbook I purchased. "