"ViveDecor is extremely professional and very experienced. Not only was there customer service outstanding but they were able to offer me the best possible price out of every other online site. I shopped the price everywhere from Amazon to Wayfair and ViveDecor had them beat by hundreds of dollars. I ordered a new Amantii BI-60-SLIM fire and ice fireplace and i received it in 4 business days, I also received email updates and notifications through out the process. When I received my fireplace I needed an extra bag of the glass beads that actually go inside the fire place to give it a modern curb appeal and ViveDecor shipped me an extra bag for free. I am very pleased with my purchase from ViveDecor and I will be ordering much more in the future. Thank you Christopher for all of your assistance with my order "
"Absolutely the worst retailer I've ever dealt with. I purchased a wine cooler from Vivedecor.net because it was listed as being in stock. Nobody else had one available, they were all backordered. After nothing for three weeks, leaving multiple email requests and phone messages, I finally received word that it was back ordered. My payment had already been processed. Finally received the item after 2+ months. Then after having it for 6 months, it malfunctioned. I again attempted to contact Vivedecor.net, leaving messages and emails. Nothing. Lucky for me, the distributor/manufacturer (Twinstar international) is outstanding. Gave them a description and picture of the problem, they sent me repair parts. Too bad the retailer is such a bad representation of a good distributor. I believe most of the positive reviews of Vivedecor.net were probably written by himself."
"This product was just as described and arrived sooner than expected! Its a perfect fit for my family room and supports my television precisely. Thank you! "
"My apt had been painted so I was still in the process organizing my living room when my sofa was delivere it was perfect in color as of website and thanks for the customer support"
" I am VERY happy to say we had NO problems at all. The cabinets all arrived in the timeframe promised, they were all packaged well, no damage anywhere once they were all unboxed and all pieces fit the design perfectly"
"customer support is very good for me, they refunded the amount i paid for the chair purchase
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"A young company with good prices. They are a mostly a furniture internet store not a manufacturer. People complaining about delivery dates should keep in mind this is usually not up to vive. If you look at other sites you will find they have pretty competitive pricing. All these sites will have to buy from the same importer or factory. The dates will not change.
The competitive price is no magic, they are small, have little running costs (not brick and mortar type) thus your gain. Is there room for improvement? Sure. there is always room for improvement. I would say they did their best to keep me informed on the delivery status and answered my emails in a timely manner. "
"company is only concerned about getting their money, I placed order on 4/6, I called to check status and I was sent an email saying my order was not processed and to re-order which I did not, I then received an email & shipment on 4/22, which I refused vive decor has haAd their product back since 4/23, however, I am still waiting on a refund 60 days later. I have called and no one has ever answered the line, I have ant email after email with 1 response saying I needed to pay restocking fee,"
"On 07 May 2015, I ordered a $90 portable dehumidifier from ViveDecor.net. My credit card was charged $90 on 08 May. 11
days after my credit card was billed, I received an email from ViveDecor stating "Your Order is in Processing". On 23 May, I
received a package, but it did not contain the model I ordered. The model I did receive is sold by ViveDecor for $60 and is
unacceptable to me since is does not have the features I require. I called ViveDecor 3 times and could net get a person
on the phone, I left a voice message and never got a call back. I also sent an email asking for the model I ordered and several days later received a reply stating, "the original item you ordered has actually been replaced by the item you received." I called again and this time got a very rude person that basically said "it's not our fault and you do not see our address on the shipping label. The rude person also said I would get a return shipping label via email in the next few minutes. It has been 12 hours since the phone call and I do not have the return shipping label yet."
"My experience with ViveDecor was one of the worst online shopping experiences I've had. It's still not over and my guess is that my opinion of the company will only drop from here.
Originally ordered a pair of KEFR300 loudspeakers on 4-27-2015. At first things seemed OK as I received an email confirming the purchase. The next email gave me a little concern as it outlined three steps in the order process.
The first step was a 1-3 day process of waiting for my credit card to confirm. As it turned out, the charge posted to my card on precisely the same day I placed my order. If I can say one thing positive about ViveDecor it's that they have the payment collection process down cold.
The next step was the "over-packaging" that would take 1-2 days. I'll come back to this in a minute but they give the impression that they care so much about your order that they want to beef up the factory packaging.
The final step was the actual shipping which might take 2-3 days.
On 5-4-2015 I called the support phone number for ViveDecor. It immediately went to voice mail. I left a message asking about the status of my package. My voice mail message was never answered. I also sent an email inquiry on the same day. Same response--none.
On 5-6-2015 I called again and managed to connect with "Chris." I'm pretty sure that Chris is the only employee answering the phones at ViveDecor and I feel sorry for him because it can't be a positive experience.
On that call Chris assured me that my speakers were on their way and should arrive at their facility within a day or so.
I called again on 5-7-2015 and again spoke with Chris. My speakers still weren't in but another set (with a different finish) were in the warehouse and could be shipped. I authorized overnight shipping at that time (at my increased expense) and Chris promised to email me the tracking number later that day. The tracking number email never arrived.
On 5-8-2015 I called ViveDecor again and left a message for Chris. The first call was early in the morning. When I didn't receive a call back from Chris after 2-3 hours, I called again. At this point Chris knew I'd be calling so the message immediately went to voice mail. Then the system explained that Chris' mailbox was full and I was unable to leave a message. This went on for the rest of the day.
On the same day (5-8-2015) I called my card company and began the dispute process. I filed the claim as "merchandise not received."
Around 6 PM on 5-8-2015 I received a notice from ViveDecor that a shipping label with FedEx had been created. Normally that means that you can start tracking the package a few hours later after the package is delivered or picked up by FedEx. Not so with ViveDecor. I tracked that number for the next 11 days and ViveDecor never put the package into the FedEx system.
On 5-17-2015 I finally wised up and ordered my speakers directly from KEF. The speakers shipped on 5-18-2015 and they arrived at my office in PA on 5-19-2015.
Today (5-19-2015) I received notice from FedEx that the package finally was picked up (not in New York but in Missouri) at 4 PM. Surprisingly, the ViveDecor package weighed only 48 pounds compared to the KEF Direct package which weighed 67 pounds. The over-packaging that ViveDecor claims to do must be very light-weight.
In summary, don't let the savings persuade you to do business with these shysters. I have no idea what they're shipping because I've already instructed FedEx to reject the package. I'm sure I've got more fun ahead.
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"I found vivedecore on the Internet through Google. The quality of the products was good. It was good value, especially for the price.
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"Worst online shopping experience I have ever had, hands down. They shipped me the wrong items, and one arrived extremely damaged. After sending several emails and leaving messages at a number that no one EVER answers, someone called me back and I was told that the items I ordered were discontinued so they sent me other items as a replacement without asking me first. I did not want either item so they said okay, we'll pick them up and refund your money. That was over a month ago. Since then no one from ViveDecor has returned any of my phone calls or emails telling me how or when to return these items. In the meantime I have two huge boxes of furniture taking up all of the space in my foyer and I've had to file a claim with my credit card company as part of their Purchase Protection since ViveDecor has not responded. I was suckered into buying from this company because of their low prices; it is true, you get what you pay for! BUYER BEWARE!!!"
"Best price around I have checked with and well worth my money fast shipping and I would recommend to my friend."
"The cost of the both items were fair and I recommend this site to everyone. I'm still searching Vivedecore.net for a TV stand. "
"I really appreciate working with this company, I received exactly what I wanted in a timely manner and no problems with the item when I opened up the box. Thank you for being such a great company!"