"Don't ever buy anything from this web site. I ordered a chair that arrived broken, missing ALL the screws to put it together and missing other critical pieces. It was impossible to get someone on the phone. They have NEVER tried to fix the issue and would not take the chair back. NEVER order from these people!!
Seriously - there a million other online vendors that are amazing to work with. Not worth the risk with this one!!!"
"Best deal online I could find. ViveDecor had the lowest price and the best possible deal I could get. I searched every search engine I could find and ViveDecor had the lowest price the best service, and the quickest shipping. "
"THE DELIVERY TIME. THE DELIVERY MEN WHERE ON TIME VERY PLEASANT AND ALSO VERY HELPFUL AND AGAIN NOTHING WAS TO MUCH TROUBLE. BOTH THE CHAIRS ARE EXACTLY AS ORDERED AND IM VERY PLEASED WITH THEM"
"We would love visiting your factory warehouse showroom with all the hospitality and detailed information. The ordering process was easy, received lots of help on the phone and by email Thanks a lot"
"Delivery man called at the right time and delivered . They were very polite and helpful even though it was snowing and they told my husband they didnt need his help holding our gate open. Lovely furniture , we're very pleased with this company."
"We have taken a triple wardrobe in the big range and a king size bed . We are very pleased with the fine quality and color is exactly as we wanted. The delivery drivers were excellent keeping us informed during the day so we could get back to the house in time.
"
"My n laws bought my husband 2 leather sofas. It took over 5 days to get in. Once we got them we realized they were not fitting in the left space . I have called customer care and they were very help full for the exchange thank let me give them a 5"
"i was shopping online for a particular built in electric fireplaces. I was looking at all different kinds of brands. After researching these for a couple weeks I finally decided I wanted to go with Dimplex Galveston BLF-74 fireplace. I liked this option because of the options included and the multi color flame effect. I decided to buy the BLF-74. When I looked online I noticed ViveDecor.net had the best price and lower than the competition by hundreds. I phoned in to see if this deal was true. I spoke to a young lady named nicole who was very helpful. I placed my order and I could not believe how quickly I received it. ViveDecor not only saved me hundreds but they were very responsive as far as email notifications and tracking confirmations. I received my new BLF74 and we absolutely love it. Thank you ViveDecor for everything"
"I brought furniture from this site. It was best quality and best price."
"Extremely Polite over the phone, very helpful with my questions. I am pleased to submit a 5 star review for ViveDecor because they were absolutely amazing and treated me with the utmost respect. We love our new Crosley Outdoor Patio set. thanks again for all of your assistance. ViveDecor is the Best!"
"Very good customer service to stand behind products. I had some slight damages on an order and was sent a new item no charge. Was not even hassled to return the damaged item."
"This is NOT a legitimate, reputable company! I put in an order for an entertainment center on December 27, 2014. The confirmation email stated that it should arrive WITHIN 10 DAYS. By mid-January, I had left several voicemails and emails inquiring about my product, since THE FUNDS WERE TAKEN OUT OF MY ACCOUNT IMMEDIATELY! When no response was given, I called and left a voicemail to cancel my order, but no response was given. In addition, per their policy, I submitted a ticket via their "contact us" page to cancel my order. Their website states, "ViveDecor will send you an email confirming if your cancellation request has been approved or denied WITHIN 2 BUSINESS DAYS". It has been a month, yet still no reply from them! When the cancellation was not reflected in the status of my order, I filed a claim with my bank. At this point, the bank has refunded me my money, but I'm daily taking screenshots of my account status, which still says, 'To Be Shipped', rather than, 'Cancelled'. I have ATTEMPTED to leave dozens of emails, BUT THEIR VOICE MAILBOX IS ALWAYS FULL! I emailed them to let them know I was contacting the BBB, but I haven't had any communication returned in 2 months. THEIR SHIPPING TIME FRAME IS FALSE ADVERTISING, THEY DON'T HONOR THEIR CANCELLATION POLICY ON THEIR END, AND THEIR CUSTOMER SERVICE IS NON-EXISTENT! "
"Ordered a radio, took twice as long to ship as promised. Sent wrong product. Mail box usually full got through once and left a message . Sent 3 e-mail requests through web site, Left message at phone # on my credit card bill. No response at all. No customer service! If you like being ripped off and totally ignored,order from this site!"
"Buyer beware! I ordered a bed from ViveDecor and like others have said, they charged my credit card before the bed was even shipped. Since it had been several weeks since I had been charged and I still hadn't received a shipment notification, I attempted to cancel my order. After several calls and emails, I finally heard back that my order was shipped. Once I received it however, it was not the color that had been advertised. So I again had to leave several messages and emails to get a return pick-up scheduled. The bed was finally picked up, but I then had zero response from their "customer service" as to when my credit card would be refunded. I ended up filing a dispute with my credit card company to get my money back. It took 3 months for everything to be settled. What a hassle!! "
"I would recommend Vive Décor. Was very happy with them from start to finish. Very professional, polite and every thing turned out just like we wanted!! Plus price was right. Thanks Vive Décor again!!!"